Apple Cinema Display 23" - Blank Screen, "short-long-short" LED code

Hello everyone.
This sounds like something of an epidemic... My Apple Cinema 23" HD Display (bought Dec. 2007) hasn't been turning on after a power outage hit our area last week.

The Computer and Display were OFF when the outage occurred. Everything was plugged into a surge suppressor. Everything ELSE plugged in to the suppressor is fine (including my Mac CPU)... but not the monitor.
It’s not dead-dead…. It’s a blank screen but there IS a morse-code flash on the LED (short-long-short). According to Apple Support’s LED Translation, it SHOULD be something to do with the power adaptor. The adaptor IS correct… a 90 watt… but just in case I bought ANOTHER 90w adaptor brick. I plugged the monitor to the new brick. THE RESULT WAS THE SAME.

I’ve tried power cycling, I’ve tried plugging it into different outlets, I’ve tried connecting to other computers. The same LED result remains.

And, yes, of course, I’ve got no Apple Support, and from what I read in similar posts, outside-the-warranty repairs could hit around $400. I REFUSE!

For now I have a Samsung monitor from Costco. It’s not bad, but it’s not the Apple monitor with its awesome color-fidelity.

I've read some other posts with the same problem (LED blink code and all) elsewhere but haven't got a solid answer.
I wonder… has anyone else incurring this same problem (with the same LED flashing deal) tried to use a 150-WATT adaptor brick? I would try this myself, but I’m currently financially unable (and personally unwilling) to throw more cash at this problem unless I know it’ll fix it.

Mac OS X (10.5.7)

Posted on Jul 18, 2009 7:03 PM

Reply
353 replies

Aug 3, 2009 6:06 AM in response to lebungleski

I just got this problem today. I dismantled one of the edit suites where I work and when I put it back together again one of the monitors started giving me the short-long-short flashing code. I KNOW the display was working before I took it apart, and I know I have put it together in the correct manner.

Now, what is weird is that the second monitor is fine, and when I swap power adaptors, the second monitor is STILL fine, even when using what is supposedly a bad adaptor. This leads me to believe that the adaptor is fine, but for some reason the screen doesn't want to accept it.

Can anyone help with this?

Jun 28, 2012 12:15 PM in response to lebungleski

Paper fix worked great.

For any who find this thread in the future.


DON'T USE TAPE.


I tried making a piece of plastic out of tape folded just small enough to cover the middle pin, but when I jammed the plug in (the tape was kinda thick), it smashed it all over the place and it took me over half an hour to scrape it all out of both ends of the plug because the smashing exposed the adhesive on the tape and made it stick to everything. What I eventually did was just to stick a W shaped paper in the power brick end (female) and it worked great.

If you feel like paper doesn't insulate enough, try plastic or tape, but be warned about the tape.


This is how I placed the paper. I used the paper you get when you get a rebate check on the part of the check you tear off, so it was a bit thicker than normal copy paper.

User uploaded file

Aug 9, 2009 1:16 PM in response to tgapen

Actually I think it's safe... in fact, on the one site (that I tried... and failed!... to link in my original post... http://support.apple.com/kb/HT2803?viewlocale=en_US ), it seems to imply (in the table at the bottom) that a 150w adaptor will power a 23" or 20" monitor. And the lack of any possible overload warning makes me think that it'll be okay.

... at least, I hope! Anyone have any extended experience with using a higher-than-standard-wattage adaptor on your monitor?!

Aug 16, 2009 10:14 AM in response to jhames

As mentioned above, I've had this short-long-short issue for a few weeks now with a 23" ACD that's about 5 years old. After seeing this link http://support.apple.com/kb/HT2803?viewlocale=en_US I think it's safe to use a 150w adapter so I found one on eBay for $99. It works fine and if Apple says it's safe then I'm not worried about it. I wish there was an easier way to fix this but $99 is better than whatever Apple would charge to fix it or buying a new one.
I have three of these by the way and a 30" and they're all older displays now and I've not had any other trouble with them. I still think they're awesome.
If I have any other issues I'll report back.

Aug 25, 2009 8:59 AM in response to lebungleski

Hey,

I have also suffered from a power cut in my place and had some trouble getting my Mac Pro up and running. When I eventually managed to get it onto the network the 23" Cinema Display stayed off just showing 3 blinks (short - long - short). I googled the problem only to find this support page from apple:
http://support.apple.com/kb/HT2811?viewlocale=en_US
This says that the blinking is showing a power issue. I then used the power supply on another 23" Cinema Display and it worked fine so I have taken a gamble and just bought the 150W power supply from the 30".

I will let you know if this works but I would be interested to learn how many people have been able to resolve this issue from upgrading from the 90W to the 150W power supply?

Thanks for the info.

Aug 22, 2012 9:04 AM in response to Drew Reece (Re:co)

Apple did make a 23" all-plastic Cinema Display. Here's the spec sheet:

http://support.apple.com/kb/SP77


Its power adapter is square and 90 watts (even though the spec sheet says 70 watts), and although it may not have carried the A1097 product number at the time (even Apple is not sure!) it is functionally and physically identical to it. The "out" cable from it has a plug at each end which matches the plugs used on the brick-end of the newer aluminum-series cables. It is not hard wired to the display.

Aug 22, 2012 9:46 AM in response to earlyzee

Sorry,

I can't see the spec for it's PSU. The 22" model claims it had a round PSU (like the previous link).

http://manuals.info.apple.com/en_US/CinemaDisplay_22inchAbout.PDF


I don't know if all displays with ADC connectors only had one input. My really old 17" CRT display with an ADC connector only has one input. Just the display lead is connected. It got all it's power from the Mac, but it did mean that only certain Macs were compatible with it.


There was an ADC to DVI adapter that was used to provide power & the DVI connector for Macs that hac no 28V supply for ADC.

http://www.vistek.ca/pdfs/207049.pdf

Is that what you have?


It is not the same as these power supplies discussed on this forum, you may just need an ADC to ADC lead.


Take some photos of the ports in question if you need more help.

Jan 9, 2013 9:12 AM in response to Drew Reece (Re:co)

@ Drew


Drew Reece (Re:co) wrote:


It's a service engineers code. Find the right manual & it has a table of the LED patterns, they are out there if you look, I think my blog mentions them too 🙂


I believe the cold cathode fluorescent lamps backlights (ccfls) can start to draw a higher current as they age or begin to fail. Since the voltage is stepped up from the 24V input a small change in the high voltage can cause a larger load on the input. The circuitry for the ccfl's seems to detect if it can draw extra current based on the power supply, which is 'sensed' via that center pin.


It may be completely safe, but I worry about doing things that are outside the makers intent.


Thanks.


The apple manual download side does not work for the ACD!

http://manuals.info.apple.com/en_US/CinemaDisplays_20_23_30inchUserGuide.pdf


What is your blog link?

Dec 11, 2012 5:28 PM in response to hexdiy

LOL thanks hexdiy, I'm pretty sure you helped out too 🙂


I did get an interesting contact on my site, it led to this second post about actually replacing the power supply with one for powering LED's.

http://pixelchimp.net/blog/pixel-chimp/replacement-power-supply-apple-cinema-dis play


Eroni's suggestion is that as the cold cathode florescent lamps start to age they draw more current. His theory is supported by what I have found by searching & reading. CCFL's run from high voltages that are stepped up from the 24V input.


Logic suggests that the 'pin hack' is not a great idea, for 2 reasons (that I can see).

  1. You are simply fooling the monitor into thinking it is OK to overload the power supply (it thinks it is using a 150W supply, but the standard 23" supply is built to provide 90W).
  2. The 'paper/ plastic' insulation can move as it is inserted, blocking other pins causes all the current to pass through fewer contacts (Apple made so many pins for a reason, to carry the current).


I vaguely remember someone mentioning earlier in this thread 'brown marks' or discoloring around the power connector after using the pin hack, I'm not convinced it is a sensible long term solution. Check the pins for scorch marks if you dare disconnect the pin hack.


I'm glad the hack is still working for people on here, but please consider there are probably better solutions such as checking the components or getting a power supply that can cope with what could be a greater load. In theory the supply will have thermal cutout/ fire prevention circuits & should be able to run for periods above the max rating, but who wants to trust their workplace or home to that?

Aug 3, 2009 11:35 AM in response to lebungleski

I recently started having the same problem with a 23-inch ACD after I moved the G5 it was hooked up to. I have two of these and both of the 90-watt power adapters work on one of them but neither one works on the problematic display. I also have a 30-inch ACD and the 150-watt power adapter will work on the problem display but after taking the 150 off and putting the 90-watt back on, same problem. This was all working fine previous to moving it. And no, it didn't get hurt in the move. It was handled very gently.

Aug 9, 2009 10:17 AM in response to lebungleski

Hi lebungleski,

Same problem here - same monitor, same age. Fuse tripped in the house all sockets died. Monitor on at the time but also into power surge protection. Monitor would not restart, same short-long-short LED code. Took it to local Apple store today, spoke to "genius". Tested with a new 90W brick, no difference. Tested with 150W for 30" worked fine but they could not supply as they have to swap out like for like apparently. Over here in the UK it's £400 to replace the monitor.

Aug 9, 2009 12:26 PM in response to lebungleski

Thanks, folks, for the replies.

I guess we're all hosed, but at least now I know (from your efforts) that a 150-watt adaptor WILL work. And since buying an adaptor will be cheaper than sending it in for repairs ($120 vs. $400), I'm more willing to take the leap and assume that a high-powered adaptor will bring my monitor back to working order.

Is there anything we can do collectively to inform Apple about this sort of thing? Would there be any chance that this would fall under "recall-worthy" issues, or is any effort like that rendered moot with it being "out of warranty"? I assume Murphy's Consumer Law and predict the latter, but I could be wrong.

Anyhow, thanks again, all.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Cinema Display 23" - Blank Screen, "short-long-short" LED code

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.