SupraPR

Q: Error 0xE8000065

OK so I was on 2.2.1 on my iPhone with iTunes 8.1.1 and everything was ok. I updated to 8.2 and updated my iphone to 3.0. At first itunes displayed a message saying my iphone was detected but couldnt be identified properly and said to disconnect and reconnect. I did so and now it says "iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065). And everytime I unplug and reconnect iTunes displays this message, and sometimes it doesnt even recognize my iPhone. My pc recognizes the iPhone as a Camera(??) but iTunes does nothing... I also pluged my 1G iPod Touch and the same message is displayed... Can someone help??

Dell Latitude D510, Windows XP

Posted on Jul 20, 2009 11:39 PM

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Q: Error 0xE8000065

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  • by anhonestmouse,

    anhonestmouse anhonestmouse Dec 20, 2011 8:42 PM in response to goblintim
    Level 1 (0 points)
    Dec 20, 2011 8:42 PM in response to goblintim

    I can't speak for laptops, but I had the same issue when trying to hook up my ipod to my desktop.  Plugging the iphone into the back instead of the top/front USB ports did the trick.  Only wish I had found this 8 hours ago...

  • by geordiefromperth,

    geordiefromperth geordiefromperth Dec 20, 2011 9:59 PM in response to anhonestmouse
    Level 1 (0 points)
    Dec 20, 2011 9:59 PM in response to anhonestmouse

    I've tried those options and I still can not get my Windows desktop computer to recognize my ipod in itunes. I've been frustrated with this for weeks. Not happy.

  • by glazerm92,

    glazerm92 glazerm92 Dec 23, 2011 7:33 AM in response to foil1
    Level 1 (0 points)
    Dec 23, 2011 7:33 AM in response to foil1

    I just got the Iphone 4s and cannot get it to sync with itunes on my new ASUS EEE Netbook.  Computer is only 3 months old, Windows 7, and it syncs up with my ipod touch 3g with no problem.  I spent hours on the phone with apple support and spent 3 hours in the store with multiple genius' and noone can figure this out.  I have tried most of the advice offered here: uninstalled itunes, external usb, new user account, deactivated firewalls and virus software. 

     

    Sometimes my computer recognizes the iphone but freezes, sometimes error messages come up including 0xE8000065, at one point they were able to start syncing the iphone but it froze.  After 3 hrs I left with them saying they believe it could be a driver issue but they are not comfortable working on pc's.  Please Help!  I do not want to return the phone but I have spent over 10 hrs troubleshooting this week and I know someone out there can figure this out.

  • by haggis1988,

    haggis1988 haggis1988 Jan 9, 2012 9:16 AM in response to SupraPR
    Level 1 (0 points)
    Jan 9, 2012 9:16 AM in response to SupraPR

    three steps i used to resolve the Error 1604 and 0xE8000065

     

    1. DISABLE ALL ANTIVIRUS AND FIREWALL SOFTWARE (AVG and ZONEALARM are the worst culprits)

    2. Update all Apple Software to latest version

    3. make sure device is plugged into a MAIN USB port and not an extension or secondary USB port

     

    Voila!

  • by gga10788,

    gga10788 gga10788 Jan 20, 2012 3:46 PM in response to SupraPR
    Level 1 (0 points)
    Jan 20, 2012 3:46 PM in response to SupraPR

    I had the same problem. just needed to update itunes

  • by barca11,

    barca11 barca11 Jan 24, 2012 9:22 AM in response to SupraPR
    Level 1 (0 points)
    Jan 24, 2012 9:22 AM in response to SupraPR

    ok so i have a 3gs with the 5.1 firmware and itunes on 10.5.3 and it recognises the phone but when im syncing it freezes and i have to stop it and everyting on the phone erased now that i try the 0xE8000065 error apears... what can i do to fix it or can anyone tell me where to go to look for more solutions PLEASE!!!

  • by wiebesn,

    wiebesn wiebesn Jan 26, 2012 7:00 PM in response to SupraPR
    Level 1 (0 points)
    Jan 26, 2012 7:00 PM in response to SupraPR

    Would someone be able to describe in an easier format for me who is not that smart when it comes to computers? I am getting the error and have switched USB to the back but now I'm not following what the rest of you are saying.

    Thanks

  • by kennyroody1,

    kennyroody1 kennyroody1 Feb 5, 2012 8:36 AM in response to SupraPR
    Level 1 (0 points)
    Feb 5, 2012 8:36 AM in response to SupraPR

    8000065 [SOLUTION] Do you have "WiFi Sync" installed?

     

    Start > Control Panel > Search "Uninstall"

    Uninstall a Program > WiFi Sync

     

    As soon as the software is removed iTunes should open and show your device.

     

    ~KennyRoody

  • by AnthonyThePC,

    AnthonyThePC AnthonyThePC Feb 7, 2012 2:50 PM in response to SupraPR
    Level 1 (0 points)
    Feb 7, 2012 2:50 PM in response to SupraPR

    Hey I called Dell and they said that the problem is deffinatly a software issue. SO if you want help it could be helpful to call them. Obvisouly I called Dell because that is the type of computer I have. If you do and you get help make sure you have your express service code because they really need it. Also don't get stuck having a code that is expired because then they want to charge you$ 89-$129 for help. So there is my advice, post back if you have any luck with this error.

  • by pschaeffer,

    pschaeffer pschaeffer Feb 12, 2012 8:06 PM in response to SupraPR
    Level 1 (0 points)
    Feb 12, 2012 8:06 PM in response to SupraPR

    Folks,

     

    I had this problem with my PC (windows 7, 64-bit) and my iPad. After messing with it for a long time, I finally found the answer (bad USB driver). The following two step process should help resolve these kinds of problems more quickly.

     

    The first step is to verify that the iPad (or iPhone) is really connected to your computer. This can be (really) checked using a program called USBDeview. You can get this (very small) program from http://download.cnet.com/USBDeview/3000-2094_4-10614190.html or http://www.nirsoft.net/utils/usb_devices_view.html. Don't worry, it's not Spyware or Malware.

     

    Just run the program and sort on the 'Connected' column. If your iPad or iPhone doesn't show up as Yes (under 'Connected') then your iDevice is not properly connected to your computer. Could be a cable problem. Could be an iDevice problem. Could be a USB hub problem. Note that your iDevice might be listed as what it is (iPad or iPhone) or it might be listed as 'Apple Mobile Device USB Driver' in the 'Description' column.

     

    Apple has a number of ideas to resolve this sort of basic connectivity issue, including switching USB ports, resetting your iDevice, rebooting your iDevice, rebooting your computer, etc. You will need to try them until your iDevice shows up in USBDeview as 'Yes' under Connected.

     

    If you iDevice shows up as 'Yes' under connected, it should also be visible in the Device Manager (found in the Windows 7 Control Panel under Hardware and Sound). You might find it under Portable Devices or it might be under Universal Serial Bus controllers.

     

    The iDevice may or may not show up in the Windows Explorer. On some machines it does, on others it does not. Why is not clear.

     

    If the Idevice is properly known to Windows and iTunes can't see it, then any number of other things could be wrong. Apple has a list. See the very useful page over at http://support.apple.com/kb/TS1538. Testing shows that the Apple Mobile Device service must be running. Check this using Task Manager (started by right clicking the taskbar). Note that the iPod service and the iphlpsvc service must also be running. These services have different names under the Processes table versus the Services tab of Task Manager.

     

    AppleMobileDeviceService.exe - Apple Mobile Device

    iPodService.exe                     - iPod Service

    ItunesHelper.exe                    - iphlpsvc

     

    Step 4 of http://support.apple.com/kb/TS1538 checks if the Apple Mobile Device USB is installed. This is essential and a common source of problems. In at least some cases, Windows will install the 'MTP USB' driver. Indeed, Windows will reinstall this driver if you uninstall it. The MTP USB driver is essentially a Windows bug (possibly caused by Microsoft). You MUST replace the MTP USB driver with the Apple Mobile Device USB Driver. Step 4 explains how to do this. Note that you MUST use the 'Have Disk' approach. Otherwise, Windows will just reinstall the invalid MTP driver.

     

    The Apple doc indicates that you can find the correct driver at C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. Perhaps this is correct on some systems. You may find the correct driver in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.

     

    iTunes could make this a lot easier by checking if the iDevice is known to Windows (what USBDevier does) and if the Apple Mobile Device USB driver is properly installed for the iDevice. Sadly it doesn't perform either check. Note that iTunes does if some of the related services (see above) are actually running.

  • by AK39,

    AK39 AK39 Feb 14, 2012 2:33 PM in response to SupraPR
    Level 1 (0 points)
    Feb 14, 2012 2:33 PM in response to SupraPR

    I just simply removed other usb data cables which i had plugged in my pc and connected my phone and it worked!!!

    There were no other devices plugged in my pc through usb ports other than mouse and keyboard!

  • by Simon.p862,

    Simon.p862 Simon.p862 Feb 15, 2012 1:51 PM in response to SupraPR
    Level 1 (0 points)
    Feb 15, 2012 1:51 PM in response to SupraPR

    Hello everyone.

     

    I solved this problem by only getting a official apple cable for iphone/ipod touch. Trying with other brand cable gave me this error:  (0xE8000065)

  • by MasterBrain,

    MasterBrain MasterBrain Feb 24, 2012 1:39 AM in response to Simon.p862
    Level 1 (0 points)
    Feb 24, 2012 1:39 AM in response to Simon.p862

    (0xE8000065) FIX

     

    yesterday i spend houres to fix it but i didn't succeed.

    this morning i did.

     

    settings ,general ,reset ,reset all settings

     

    now my iphone shows up in itunes an i can sync again.

     

    good luck.

  • by AnthonyThePC,

    AnthonyThePC AnthonyThePC Feb 24, 2012 5:49 PM in response to SupraPR
    Level 1 (0 points)
    Feb 24, 2012 5:49 PM in response to SupraPR

    @MasterBrian

     

    Where would one go to fix his settings?  In his computer? Are you using a Mac or PC? Are your directions for iTunes or for your computer?

     

    Commenting back would be most helpful.

     

    Thanks,

    Anthony

  • by MorisCro,

    MorisCro MorisCro Feb 27, 2012 4:01 AM in response to kennyroody1
    Level 1 (0 points)
    Feb 27, 2012 4:01 AM in response to kennyroody1

    Hey, thank u very very much... after hours lost I finally found your post and solved a problem

    ...so, everyone who has installed wi-fi sync app just uninstall it and everything should work fine

    Cheers from Croatia

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