SupraPR

Q: Error 0xE8000065

OK so I was on 2.2.1 on my iPhone with iTunes 8.1.1 and everything was ok. I updated to 8.2 and updated my iphone to 3.0. At first itunes displayed a message saying my iphone was detected but couldnt be identified properly and said to disconnect and reconnect. I did so and now it says "iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065). And everytime I unplug and reconnect iTunes displays this message, and sometimes it doesnt even recognize my iPhone. My pc recognizes the iPhone as a Camera(??) but iTunes does nothing... I also pluged my 1G iPod Touch and the same message is displayed... Can someone help??

Dell Latitude D510, Windows XP

Posted on Jul 20, 2009 11:39 PM

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Q: Error 0xE8000065

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  • by debugger,

    debugger debugger Oct 25, 2009 9:04 AM in response to qtip96
    Level 1 (0 points)
    Oct 25, 2009 9:04 AM in response to qtip96
    Same Problem and no solution yet. Annoying!

    Asus P7P55D
    Intel i5 750
    Windows 7 64 Bit
  • by maciver,

    maciver maciver Oct 28, 2009 12:29 PM in response to SupraPR
    Level 1 (0 points)
    Oct 28, 2009 12:29 PM in response to SupraPR
    Enabling the C states was also the solution in my case. Here's my hw spec:

    CPU: Core i7-860
    MB : Asus Maximus III Formula
    OS : Windows 7 x64

    Thanks again!
  • by britintexas,

    britintexas britintexas Oct 29, 2009 5:13 PM in response to ninintothevoid
    Level 1 (0 points)
    Oct 29, 2009 5:13 PM in response to ninintothevoid
    Hi,

    Thanks for the post!

    After installing Windows 7 Professional 64 bit I installed 64 bit version of iTunes. Successfully sync'd an iPod Nano and Classic, but got the 0xE8000065 error when trying to sync both an iPhone and iPod Touch. After several hours of messing around I found this post, changed C-State in the BIOS from "DISABLED" (default) to "ENABLED", and problem solved.
  • by hidden72,

    hidden72 hidden72 Oct 29, 2009 5:54 PM in response to britintexas
    Level 1 (0 points)
    Oct 29, 2009 5:54 PM in response to britintexas
    I've enabled C-State, and it seems as though the synchronization process at least gets started and some of my applications start to sync over, but it always fails before all of the apps are finished and definitely before any music starts moving over.

    Asus P7P55D EVO
    Core-i7 870
    Windows 7 64-Bit RC
    iPhone 3GS v3.1
  • by talexander,

    talexander talexander Nov 2, 2009 4:16 PM in response to SupraPR
    Level 1 (0 points)
    Nov 2, 2009 4:16 PM in response to SupraPR
    I have the same problem new HP laptop

    DV6T Quad edition i7 720m

    I hope apple can get this fixed

    Tim
  • by Hill60,

    Hill60 Hill60 Nov 2, 2009 4:36 PM in response to talexander
    Level 1 (5 points)
    Nov 2, 2009 4:36 PM in response to talexander
    Shouldn't Microsoft fix this, it seems to be related to the way their OS handles USB?
  • by qtip96,

    qtip96 qtip96 Nov 2, 2009 4:50 PM in response to Hill60
    Level 1 (0 points)
    Nov 2, 2009 4:50 PM in response to Hill60
    Well, there is no conclusive evidence pointing to the OS. For example, in my testing I am able to connect 20 other USB devices with no issues. It could be the chipset manufacturer -- Intel or could be Apple's USB driver not behaving correctly. Just too many variables at this point.
  • by Joe Jacobs,

    Joe Jacobs Joe Jacobs Nov 3, 2009 11:08 AM in response to qtip96
    Level 1 (0 points)
    Nov 3, 2009 11:08 AM in response to qtip96
    I'm having the same issue as well. iPhone begins syncing then crashes half way. Most of the time it crashes during backup, sometimes during the actual syncing. I'm on a Compaq Presario CQ50-104AU. Running Windows 7 Professional x64. Processor is an AMD Turion 64 X2.
  • by Misahel,

    Misahel Misahel Nov 4, 2009 5:03 PM in response to hidden72
    Level 1 (0 points)
    Nov 4, 2009 5:03 PM in response to hidden72
    I was having the same issue on my new system. iTunes would freak, spit out the error while Win 7 would spew up the "MTB Device Driver Failure".

    I can confirm that setting the C-State in the BIOS to "Enabled" (set to "Auto" be default) fixed the problem. My motherboard is a Gigabyte GA-P55-UD4P.

    I hope you are all able to resolve the issue as easily.

    Now if Apple would just fix Quicktime so that I can SEE the controls in 64bit Windows..
  • by Misahel,

    Misahel Misahel Nov 4, 2009 5:15 PM in response to plus613
    Level 1 (0 points)
    Nov 4, 2009 5:15 PM in response to plus613
    Hey plus613, I'm running the exact same motherboard as you.

    The C-State for the GA-P55-UD4P can be found in the BIOS as follows.

    1)MB Intelligent Tweaker(M.I.T)
    A)Advanced Frequency Settings
    1)Advanced CPU Core Features
    a)C3/C6/C7 State Support

    It is set to "Auto" by default. I switched to "Enabled" and the iPhone was happy.
  • by iTouch RFC,

    iTouch RFC iTouch RFC Nov 7, 2009 4:22 PM in response to Misahel
    Level 1 (0 points)
    Nov 7, 2009 4:22 PM in response to Misahel
    Hello Experts

    Thankyou so much. Have had no end of issues with my 1st Gen iPod Touch since upgrading hardware and software. System is Asus P7P55D with Intel i5 processor, windows 7, 64 bit. iPod was basically bricked. Even Apple store in Manchester were unable to help.

    Read that this BIOS setting could possibly fix my issue with restore. Well it did - no more errors & got iPod synced. Lost most of my app data, but at least got back a working iPod that was ready to go in the bin. Thankyou very much guys and girls.

    Rich
  • by moenga,

    moenga moenga Nov 11, 2009 9:55 AM in response to SupraPR
    Level 1 (0 points)
    Nov 11, 2009 9:55 AM in response to SupraPR
    This is happening to me also. After installing Windows 7-64, the sync with my Ipod freezes after a couple of songs transfers. Tried everything imaginable: Itunes reinstall, execute with compability to VIsta, energy safe mode off to USB ports/hubs, cable change, restore Ipod. I have a Acer Aspire M3641, lastest ITunes version, latest software on Ipod. Please Microsoft, Apple, Intel, whoever, WAKE UP !!! Code 0xE8000065
  • by funkybrewster,

    funkybrewster funkybrewster Nov 11, 2009 7:36 PM in response to SupraPR
    Level 1 (0 points)
    Nov 11, 2009 7:36 PM in response to SupraPR
    I had this exact problem. I have an original iPhone, plugged directly to my Power Mac. I installed the update (with the latest version of iTunes), and I got bricked! My phone was stuck on the connect to iTunes screen and iTunes wouldn't even recognize it. I tried several things I found all over the internet, including in these forums. After talking with a programmer friend, I went to the AT&T store to see about getting a new SIM card. That didn't work, so I made an appointment at the Apple store, thinking that surely, they'd just try to sell me a new iPhone. One of the first things the guy told me was that he probably wouldn't be able to do anything and that it would cost $200 for a replacement... which is silly since the new ones only cost $99, but I digress. So, he connected it to his computer, and voila! it worked again! I took it home, connected to my Power Mac once again, and restored my old data. I wish I could tell you the reasons why this worked for me, but I really have no idea. Good luck everyone! This is an incredibly frustrating ordeal!
  • by moenga,

    moenga moenga Nov 12, 2009 8:27 AM in response to SupraPR
    Level 1 (0 points)
    Nov 12, 2009 8:27 AM in response to SupraPR
  • by RoyGrubb,

    RoyGrubb RoyGrubb Nov 18, 2009 6:02 AM in response to SupraPR
    Level 1 (4 points)
    iTunes
    Nov 18, 2009 6:02 AM in response to SupraPR
    I had this problem and found that in my case it can be avoided by closing down the Lavasoft Firewall that I run on Windows Vista.

    I have tried setting up the firewall so that iTunes is allowed to do anything. That doesn't solve it, so I guess it's some other background process that iTunes uses.

    I'll be getting in touch with Lavasoft.
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