SupraPR

Q: Error 0xE8000065

OK so I was on 2.2.1 on my iPhone with iTunes 8.1.1 and everything was ok. I updated to 8.2 and updated my iphone to 3.0. At first itunes displayed a message saying my iphone was detected but couldnt be identified properly and said to disconnect and reconnect. I did so and now it says "iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065). And everytime I unplug and reconnect iTunes displays this message, and sometimes it doesnt even recognize my iPhone. My pc recognizes the iPhone as a Camera(??) but iTunes does nothing... I also pluged my 1G iPod Touch and the same message is displayed... Can someone help??

Dell Latitude D510, Windows XP

Posted on Jul 20, 2009 11:39 PM

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Q: Error 0xE8000065

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  • by winjp@vegabel.com,

    winjp@vegabel.com winjp@vegabel.com Jun 6, 2010 2:01 PM in response to SupraPR
    Level 1 (0 points)
    Jun 6, 2010 2:01 PM in response to SupraPR
    Dear all,
    I'm new it in this apple's world... anyway
    I'm using a windows7 64bits with a P755D LE motherboard from ASUS and had the same 0XE8000065 when trying to sync my new Ipad.
    I did the update of the BIOS (to version 1408) ... and (I hope) fix the issue
    good luck to everyone
    JP
  • by silverflywin,

    silverflywin silverflywin Jun 10, 2010 1:20 AM in response to winjp@vegabel.com
    Level 1 (0 points)
    Jun 10, 2010 1:20 AM in response to winjp@vegabel.com
    ok so here is what I found out after I got this error. im 99.99% sure this works. First you have to follow these steps carefully and if u mess up eh, u can try again lol
    1.turn off ipod for now
    2.Uninstall and Reinstall itunes
    3.Restart your computer
    4.Hold the power button and the menu button until the apple logo comes on and then just keep on holding onto the menu button to go to restore mode.
    5. i tunes should be able to detect an "ipod" and just restore it and your ipod should be already to go.

    I hope this helps and I was so happy when I fixed this.
  • by dudensuite,

    dudensuite dudensuite Jun 21, 2010 7:06 PM in response to SupraPR
    Level 1 (0 points)
    Jun 21, 2010 7:06 PM in response to SupraPR
    my iphone was stuck half way through restoring and i kept getting an error 0xE8000065 and others to
    and in the end all i did to fix it was restore it on a different computer ,and that took me all day
  • by Sonnerick,

    Sonnerick Sonnerick Jun 22, 2010 9:38 AM in response to SupraPR
    Level 1 (0 points)
    Jun 22, 2010 9:38 AM in response to SupraPR
    Enable C-State mode
    It works, for me)
  • by jordanlund,

    jordanlund jordanlund Jun 22, 2010 11:40 AM in response to SupraPR
    Level 1 (0 points)
    Jun 22, 2010 11:40 AM in response to SupraPR
    Running iTunes on a Gateway LT31 netbook running Windows 7 Professional 64bit. Previously worked fine with my 2nd gen iPod Touch and my iPad 3G.

    I updated to iTunes 9.2 last night and attempted to upgrade the iPod to OS 4.0 and have had nothing but problems since. Attempting to upgrade the OS kicked iTunes into a "Backup" window with a progress bar that went nowhere. I let it run for 9 hours before stopping it.

    Now when I connect my iPod I get the unknown error listed above.

    Changing USB ports did nothing, but I was able to reconnect after doing the following:

    1) Right click "Computer" and select "Properties".

    2) On the left hand menu select "Device Manager"

    3) Down at the bottom under Universal Serial Bus controllers, select each item from the bottom of the list up and uninstall them.

    4) Click the "Action" menu at the top and select "Scan for hardware changes". This will re-detect and re-install your USB software.

    Once I did this I plugged in my iPod and everything worked fine.
  • by ftonjes,

    ftonjes ftonjes Jun 28, 2010 10:21 AM in response to jordanlund
    Level 1 (0 points)
    Jun 28, 2010 10:21 AM in response to jordanlund
    I had a problem with this since 10.6.2 and finally resolved it. I misplaced my white apple cable and bought a cable from HMV (didn't have the apple ones) - I used them for a while here and there and syncing always ended up with the device syncing and just vannishing from the DEVICES list.

    I recently found my white apple cable and it works like a charm now. I have done tests and it's definately the cheap cables. Everytime I altenate between the apple and non-apple cable it fails at the non-apple one.

    So make sure you buy an APPLE cable - don't buy a cheap imitation.

    I haven't had ANY problems since going back to my apple cable. I'm not sure about Windows as I don't have any windows machines - but if you have a non-apple cable this might apply to windows users.
  • by CalPolyGrad,

    CalPolyGrad CalPolyGrad Jul 7, 2010 12:27 AM in response to jordanlund
    Level 1 (10 points)
    Jul 7, 2010 12:27 AM in response to jordanlund
    Thanks Jordanund! Uninstalling the drivers worked (I only uninstalled the Apple USB drivers).

    I upgraded from iTunes 9.1 to 9.2, and then I proceeded to update to 4.0 for my iPhone 3G. During the upgrade process, I got the 0xE8000065 error. It happened after the software upgrade, when the phone was restored to factory settings, before it could restore from the backup. I used Jordanund's suggestion to uninstall the USB drivers, and it worked! I did run into a little issue, however. When I attempted to uninstall the Apple driver, the uninstall window just hung for several minutes. At that point, I killed the application via the task manager. When I did that, I got a Windows BSoD. After the blue screen, I restarted in safe mode, which worked fine. I verified that the drivers were, indeed, uninstalled, and then I rebooted normally. After that I connected my iphone, and it recognized, and completed the update.
  • by kmaksy,

    kmaksy kmaksy Jul 16, 2010 8:47 PM in response to maciver
    Level 1 (0 points)
    Jul 16, 2010 8:47 PM in response to maciver
    how do you enable cstates?
  • by fluevog,

    fluevog fluevog Jul 17, 2010 5:59 AM in response to ninintothevoid
    Level 1 (0 points)
    Jul 17, 2010 5:59 AM in response to ninintothevoid
    THIS WORKED! Amazing, I never would have thought the issue would be with the BIOS. Thanks a bunch. This problem has haunted me for over a year, until now!
  • by ob_one,

    ob_one ob_one Jul 17, 2010 8:01 PM in response to SupraPR
    Level 1 (0 points)
    Jul 17, 2010 8:01 PM in response to SupraPR
    I disconnected my iPhone 4 during a backup, and when I reconnected it to the computer I got this error.

    Having found this thread I really freaked out... however as I know that everything worked fine ruling out BIOS or USB chipset issues, I went to the basics, I just restarted all the apple services on the computer, including:
    * Apple Mobile Device
    * Bonjour Service
    * iPod Service

    after which it all worked fine...

    Hope this helps
  • by sabrinach1,

    sabrinach1 sabrinach1 Jul 26, 2010 6:19 PM in response to debugger
    Level 1 (0 points)
    Jul 26, 2010 6:19 PM in response to debugger
    i have the same exact computer and problem!!!did u find a solution???
  • by sabrinach1,

    sabrinach1 sabrinach1 Jul 26, 2010 6:23 PM in response to britintexas
    Level 1 (0 points)
    Jul 26, 2010 6:23 PM in response to britintexas
    how do i check if its enabled or disabled???
  • by terpfan_always,

    terpfan_always terpfan_always Aug 9, 2010 12:16 AM in response to ob_one
    Level 1 (0 points)
    Aug 9, 2010 12:16 AM in response to ob_one
    Thanks ob_one and jordanlund. I got mine to work by uninstalling the bottom 6 "USB Root Hub" entries in Device Manager and also restarting the 3 services ob_one recommended. It worked without a hitch the next time I connected and I did not lose anything or have to restore anything. Sorry that I cannot say which of the two tricks worked, but I did them both in about 5 minutes and I am happpy. THANKS!!
  • by odyseuss,

    odyseuss odyseuss Aug 13, 2010 10:00 PM in response to ob_one
    Level 1 (0 points)
    Aug 13, 2010 10:00 PM in response to ob_one
    I encountered exactly the same problem. The error message popped up after I upgraded my iphone 4 to 4.0.2. ob_one's method solves my problem perfectly. Thanks so much!
  • by lant3rn1969,

    lant3rn1969 lant3rn1969 Aug 20, 2010 10:04 PM in response to odyseuss
    Level 1 (0 points)
    Aug 20, 2010 10:04 PM in response to odyseuss
    I also had the same problem when upgrading from 4.0 to 4.02. Restarting the services fixed the problems.
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