4 Replies Latest reply: Jul 25, 2009 9:34 AM by tjk
Joyceann1964 Level 1 Level 1 (0 points)
We have an original 17" MacBook Pro running OS-X v10.4. Today twhen my daughter started up the computer it makes the startup sound, but the display only show a light grey screen. I've put install disk #1 in the drive and tried to start it up with the disk, but I still get the grey screen of death. Worse yet, now the install disk won't eject. Any ideas on what to do from here???

MacBook Pro 17, Mac OS X (10.4)
  • 1. Re: MacBook Pro OS-X Grey Screen of Death
    Kappy Level 10 Level 10 (226,775 points)
    To the repair shop. Sounds like a major hardware problem.
  • 2. Re: MacBook Pro OS-X Grey Screen of Death
    truenorth2002 Level 1 Level 1 (15 points)
    I had the same problem with the exact same Mac Book Pro model a couple of months ago. With mine, the video flickered vigourously for about 10 secs and then froze. When I tried to turn it on, I got the "gray screen of death" (kernel panic). This is a classic example of a graphic processor failing. Read this article: http://support.apple.com/kb/TS2377.

    You may have to bring it to the Genius Bar. When you're there, insist on testing the graphic processor. I had to go to back to them several times because the guy there insisted that it was the hard drive. If it is the graphic processor, you may be entitled to a free replacement of the logic board even if you're out of warranty.
  • 3. Re: MacBook Pro OS-X Grey Screen of Death
    Allan Jones Level 7 Level 7 (30,435 points)
    The program truenorth references only applies if you have the MacBook Pro with NVIDIA GeForce 8600M GT graphics processor. Earlier MBPs have different GPUs. If you cannot start the computer at all, then getting to an Apple Store to sort out if you graphics processor is the nVidea is your only option. If the processor is not among the affected nVideas, then there is no program to help you.
  • 4. Re: MacBook Pro OS-X Grey Screen of Death
    tjk Level 7 Level 7 (24,150 points)
    Joyceann1964 wrote:
    I've put install disk #1 in the drive and tried to start it up with the disk, but I still get the grey screen of death.



    Hi Joyce, and welcome to Apple Discussions. As others have stated, I suspect you'll need to take it in for service, but I just want to make sure of one thing first. Did you completely shut down the Mac (hold power button down for about 10 seconds), wait about a minute, push power button and hold the c key down until it either boots or stops making progress?