Previous 1 2 3 Next 34 Replies Latest reply: Aug 2, 2009 4:09 AM by deggie
robinhooddaffy Level 1 (0 points)
good heavens, how many people complaining before Apple fixes this wifi connection problem? There is a problem. ACKNOWLEDGE IT!!! I have already had to have one phone replaced and now the second is having wifi issues. No, it is not me, read the posts and search the internet. People are having problems. I am so ready to get a Blackberry. It has wifi and you aren't forced to take a $30 monthly package. Would I recommend Iphone, NO!

HP Pavillion dv2000, Windows Vista
  • Craig Baron Level 3 (680 points)
    There are plenty of places to buy a blackberry.

    Do you have any questions about troubleshooting your wifi connection?
  • Tamara Level 6 (13,730 points)
    You aren't addressing Apple. You are just ranting at your fellow users.

    Since you are so dreadfully unhappy, enjoy your blackberry. I hate to break it to you but you will still need the $30 data package for the Blackberry. Also, your data package pays for 3G NOT wifi.
  • DCGOO Level 3 (760 points)
    Report your problem through feedback, not here. I did that and an extended dialog began with Apple asking for more detailed information on the problem. I provided everything I could. I had the distinct impression they are a bit baffled by the problem, but they did acknowledge (to me) the problem is real. They just have not figured it out yet. Once they do figure it out, I am sure an extended QA process begins before a fix will be released.

    My wifi works, but not nearly as well as my 3G (or 2G for that matter). Patiently waiting, just like everyone else.

    Apple never acknowledges problems while they are working on them. It is unreasonable to expect that.
  • robinhooddaffy Level 1 (0 points)
    Tamara, yes I know that the $30 a month is for 3G not wifi. I am not stupid. and you do not have to have a $30 package for blackberry if you are going to be accessing the internet.
  • robinhooddaffy Level 1 (0 points)
    and you do not have to have a $30 package for blackberry if you are NOT (sorry left that out in the previous post)going to be accessing the internet. When wifi worked, I only used Edge to access the internet less than 1% of the time. All locations that I was at, had wifi. I am not ranting at the users here. It is just amazing to me that so many people are having problems and Apple doesn't even seem to be concerned.
  • DCGOO Level 3 (760 points)
    so many people are having problems and Apple doesn't even seem to be concerned.

    How do you know this? Apple never participates here. Have you called up Applecare, or gone to a store with your problem? Have you submitted a bug report through feedback? That is the correct channel.
  • xrs1969 Level 1 (0 points)
    Its been over a month since this WIFI problem appeared on the iphone and Apple is not able(?) to find a solution yet. that's why they are replacing the affected devices without asking too much. I think they are aware of the problem but havent found a solution yet..
  • deggie Level 9 (52,130 points)
    There have been people posting here with WiFi problems since the release of the original iPhone. Apple works on the problems they can fix, as already cited with an excellent post in this thread, many of the WiFi problems posted here involve router problems, mismatches, security, etc. And there are far many more people who are not having a WiFi issue than those that are which makes it a lot more difficult to diagnose the problem.
  • Tamara Level 6 (13,730 points)
    Exactly. That was a good summary.

    I know we've had no wifi problems with either of our phones except the time I messed up a router setting.
  • Deerman Level 1 (5 points)
    Sorry, but: NO, this wasn't a good summary at all!

    Since 3.0 tens of thousands of people worldwide suffer serious problems with WIFI connectivity. Problems, they did not suffer before.

    In Discussions hundreds of users are claiming no more WIFI connectivity since the 3.0 update - all of these did not have any problems at all while having installed 2.x. I personally know 22 iPhone users, and 6 of them have now problems from "sometimes no connectivity" over "lower connectivity" to "no more connectivity at all". This is more than a quarter!

    They are all working in the same company WIFI network (which has no problem at all with more than 100 WIFI-connected macbooks!), they all did not change their home networks, but they have the problems at both places.

    Even my workaround I posted in other threads is only helping for some time till it drops out again and I have to do the whole procedure again to get connectivity for some days.

    So the real summary is:

    "Since 3.0 there is a very serious problem with WIFI connectivity, where tens of thousands iPhone users are affected by. We all hope, that Apple is working on that problem with all means possible including extra staff and extra shifts, giving us a problem-resolving update in early august (latest!). Because this problem ruins big parts of the iPhone experience and of the productivity of users working with that otherwise fantastic phone."
  • Tamara Level 6 (13,730 points)
    You polled tens of thousands of people or are you just pulling a number out of the hat? If the numbers were as high as you claim, it would be making mainstream news and it is not which says the percentage of people with a wifi issue is fairly small out of the 15 million+ iPhones out there.

    A lot of people claiming a problem want to blame the phone because they simply do not understand technology or how routers work.
  • DCGOO Level 3 (760 points)
    I am confident Apple will fix the problem. Perhaps not as quickly as some would like. It works now, just somewhat degraded. If the OP has a suggestion, post it in Feedback. Might also want to include their resume also. The iPhone has to be one of the most complex consumer devices ever invented (for the money). It is hard stuff.
  • adaminator07 Level 1 (0 points)
    <Edited by Host>

    if you actually researched you would find out that the problem is not with people not understanding routers etc but it is with the phone no longer being able to find ANY wifi connections... and who cares if it isn't tens of thousands of people experiencing this problem, the fact remains that the problem still exists and it is actually unacceptable that apple has sold so many devices that malfunction like this making them pretty much only 50% useful than they should be...I hope you experience this same problem because the frustrating thing is that it it just begins at different times for different peoples phones and is not spurred on by anything in particular... some people have gotten it from a 2.2 update and others after should fix their rubbish and soon this problem will be making has already been mentioned on many other tech sites and have a look at this forum at how many of the posts are focusing around this problem...

    <Edited by Host>
  • Lawrence Finch Level 7 (34,030 points)
    WHAT WiFi problem? WiFi works perfectly on my 2G and my 3GS.
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