376895 Views Previous 1 2 3 … Next 230 Replies Latest reply: Apr 25, 2015 7:20 PM by matthewfromaustralia Branched to a new discussion.
I can confirm I am having the same problem, but I am using a Mac. When I attempt to enter a password for the backup, I get a error that
The password you entered to protect your iPhone backup file could not be set.
I suspect the latest version of iTunes introduced a bug, because I don't recall any problems before this.
Yeah I just noticed I have the same issue. Google and Bing search doesn't help much either but I did land on this Apple Support page:
WARNING: If you encrypt an iPhone backup in iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable. If you forget the password you can continue to do backups and use the device, however you will not be able to restore the encrypted backup to any device without the password.
If you cannot remember the password and want to start again, you will have to do a full software restore of the device, erasing all data.
But to be honest, I don't recall even setting a password for any kind of encryption backup. Even if I did, I would know since I use a set of passwords for everything... Was there a bug in iTunes since the new update?
Message was edited by: haotan
I have the same problem right now, I set a password for my encrypted backup and when I type it in I get an error message saying that the password I entered is incorrect. I tried to contact Apple Support to get some help on this issue but they keep saying that if I forgot the password they won't be able to recover anything from the application. I did not forget my password, I set it right and I am typing it right as well....there is something wrong wit this option and now I have to reset my iPhone and I will loose any unsaved data
I can also confirm this issue:
iPhone 3GS with 3.1
iTunes 9.0.1 (9)
Snow Leopard Server 10.6.1
"Encrypt iPhone backup" was previously checked. The most recent connection of the iPhone to the computer resulted in this checkbox no longer being checked. Rechecking the box and entering a password results in the following error:
"The password you entered to protect your iPhone backup file could not be set. Please try again."
i touched this basis with apple tech support and they are looking into the possibility that itunes and the iphone os might somehow be conflicting with each other because none of my problems and others did not start till itunes 9 and iphone 3.1. 3.1.2 was supposed to fix the problems but it has not and if i was in apples place first i would have rolled both back and would be working 24/7 to fix the problem.
I can confirm that I have just been hit by this today too. Password had previously been set, but today when I went to sync the phone with iTunes it prompted me for a new password. I gave it one (the same as it was previously set to), but it tells me thart the password cannot be set, and just keeps asking for a new password!
Definitely a bug!!
iPhone 3GS, OS 3.1.2, Windows 7
Problem: Had the same problem.
Unplug USB cable from iPhone.
Hold down the center button for about 25 seconds or until the phone went blank.
Plug the USB cable in.
Go to iTunes.
Right click on your device(iphone nick name) and select Restore from backup.
Use 4 DIGITS number key NOT iTunes password. Go through all your number and one will work. Yes I know, is confusing, Apple says password but it is actually a passkey(4 digit number)!
If all the above don't work, create a new iphone object and restore from previous backup.
Hope this will help.
Apple need to change its wording!