Previous 1 10 11 12 13 14 Next 234 Replies Latest reply: May 24, 2015 3:29 PM by NikolaLeon Go to original post Branched to a new discussion.
  • TherapeuticINDX Level 1 Level 1 (0 points)

    As irritaed as I am, as I really thought he wasn't, I have to admit that Lawrence was right all along. I'm certain that I never entered a password for this function before and tried every password I could remember, just in case, but to no avail. I have an algorythm in my head which I use to generate passwords quickly, based on associated prompts that would be present on screen etc to remind me in the future (as I'd be likely to stumble across such prompts at some stage in the future and use the algorythm to generate the password) and very unexpectidely, it worked when I triggered one. I really wasn't expecting to, and certainly don't remember ever entering it, even now that I've 'cracked' it. There's no way this would have been on there unless I'd have thought about it at some stage as it requires me to work through some maths (math if from US) to generate the password.

     

    As frustrating as it is, it looks like the password does need to be input if a restore of backup is to be made.

     

    A possible work around MIGHT be;

    1) Delete/unsync all email accounts POP3 servers etc associated with device

    2) Plug device into a different machine with itunes installed, and backup the phone there. (I think this might require you to authorise 1 of your 5 machines, but is a way you MIGHT be able to back up your device.

    I haven't tried this and don't intend to, but I'm just throwing around ideas.

    Good luck to everyone.

  • screwzloose Level 1 Level 1 (0 points)

    I had this same issue today. It turns out that the issue was related to changing of my lock PIN on my phone. I changed it from one 4 digit pin to another months ago but never noticed it was not being encrypted. Today, I tried all the passwords I had (including the actual iPhone backup password I had saved in Keypass) but they didn't work. I then tried my previous 4 digit PIN, and this worked. I, hopefully, will be able to change the password after it's done "backing up" again.

     

    Hopefully this helps anyone who runs into this.

  • atbaei Level 1 Level 1 (0 points)

    after hours of trials and errors and reading hundreds of posts here and elsewhere this is my final conclusion:

     

    1) This is not an iTunes bug, there must be a password you have used long ago!

    2) The password is one of your earlier , and possibly the very first password you used for your apple id, but i have no clue why!!

    3) For me it was my very first apple id password! and Luckily it worked!

    4 ) Good luck for you

  • Stuartea71 Level 2 Level 2 (210 points)

    Correct! I had been convinced I'd not set a password, until I realised, actually, I had. We just forget.

     

    It's a bug of the mind.

  • Rootmail Level 1 Level 1 (0 points)

    I didn't make a password, yet I got prompted for a password after I created an encrypted backup.  I found that you enter your Apple ID password with no capitals.  It worked!!

     

    <Link With Personal Information Edited By Host>

  • Lawrence Finch Level 7 Level 7 (32,750 points)

    Every backup that has a password had a password entered, whether you remember doing it or not. The password that works is the one you entered. You can go back and read the messages in this thread, and you will see that everyone who finally was able to restore their backup that the password was different, and from a different source. The only way your Apple ID password without caps will work is if you ENTERED your Apple ID password without caps the first time you created an encrypted backup.

  • carboncanyon Level 1 Level 1 (15 points)

    Well, I've never done an encrypted backup before and decided I may as well if it'll save my passwords for me and it's refusing to let me pick a password. I'm horrible about backing up my iPhone and have never even backed up my iPad once in the 2 years I've had it and I know for certain that I have never even once done an encrypted backup so there's no password I'm forgetting. But I'm getting the same message everyone else is getting. I don't even have a pin set on my devices.

  • rm_haley Level 1 Level 1 (0 points)

    rbtwrld Is completely correct in that the iPhone backup has a bug that falsely encrypts it.  I had the exact same problem, tried for 2 days all of the passwords I've ever used and was pulling my hair out until I found his post.  I couldn't believe I had used a password that I couldn't remember nor had written down so went ahead and tried his fix. 

    1. I unplugged my phone (iPhone 5, IOS 7.0.2) from the USB cable connected to my computer (my phone was in new setup/recovery mode on the screen because an update I was installing failed)
    2. Held down the home button until the screen went blank
    3. Plugged the phone back into the USB cable connected to my computer while iTunes was open.
    4. My phone automatically started recovering the backup, syncing with iTunes, and the 'Encrypt iPhone backup' box was automatically unchecked.
    5. I then chose the Restore iPhone option in iTunes as my phone was still hungup in the new setup/recovery mode. 
    6. Once the recovery started, I was given the option to once again use the same backup which was always there but labeled encrypted, but this time it wasn't encrypted and loaded without a hitch.

     

    Sorry rbtwrld, I was a little skeptical at first but have first-hand experience it truly works and there is a bug that definitely needs to be fixed.

  • BlondieBCarey Level 1 Level 1 (0 points)

    I was upgrading my iPhone's iOS, and the upgrade created a backup, but it was encrypted and I never set it to encrypt.  I usually use the same "set" of passwords and numbers. I followed the suggestion to use Elcomsoft Phone Password Breaker, and finally recovered the password.

     

    • Downloaded EPPB and I ran it in trial mode (just continue without entering an activation code)
    • Put all of my normal passwords in a text file
    • Added that text file as a dictionary in EPPB by clicking the green plus, then the other green plus and finding the TXT file I created. I also chose to use maximal mutations for my text document (it capitalizes and combines words from the dictionary to try out variations of the passwords I gave it)
    • WITHIN SECONDS!!! it told me the first two characters of the password, and showed 8 asterisks (so the total password length was 10 characters). I knew from those first 2 characters what the password was!
    • Elcomsoft offered to show me the complete password if I bought a full license (~$80)
    • Restore completed successfully.

     

    Thank you Elcomsoft!

  • Camerado Level 1 Level 1 (0 points)

    This was annoying the crap out of me when I was trying to set up my 5S and I found a way around it. I backed up old iPhone 5 one more time, but this time I unchecked the "Encrypt iPhone backup" option before doing so. Once the backup was complete, I set up my iPhone 5S from that version of my iPhone 5 backup.

     

    The above will obviously not work if you're trying to restore your phone to a backup version from a previous date. Hope this helps.

  • joelPT Level 1 Level 1 (0 points)

    Ok, I was shocked to see I had set a password to my backups and after trying dozens of possible passwords I realized that it was the password of the computer where I am, but not the latest updated password, one that I had set about 1 year ago... strange...

     

    Either way: my recommendation is to try ALL passwords that you used before to access to your computer's session where your iTunes is installed in (mine was an iMac).

     

    Good luck to all

  • MadUser12 Level 1 Level 1 (0 points)

    Switched from iphone 4s to 5s.  Backed up my 4s, before buying it from the electronic store.  Went straight home after I picked up the 5s, plugged it in to my pc and when the password prompt came up, I entered every possible password I am currently using or have used in the recent pass.  None worked!

     

    I did have an exchange account on my 4s, and when I called my employer IT, they basically said they do not encrypt backups and don't know anything about encrypted backups on iTune. 

     

    Between my work pc and apple log in, I have changed my password about 10 times since I have had my phone.  In fact, my work requires that we change passwords at least every 90 days.  I've been there over 3 years (with an iphone). Do the math.

     

    I don't write down my old passwords.  I never thought I would need them in a circumstance such as this bc I make a practice of doing full (non-encrypted) backups on my pc and  I have no algorithm to remember them.  

     

    I tried to do a password crack and the system runs for 1/2 hour, then tells me that it could not come up with the password (or anything resembling).  I feel it is not necessary to purchase full packages of these cracking softwares and this has been confirmed on this thread. 

     

    Every time I think of the kids baby pictures I want to cry.  Every time I try to log into something that I have no idea what the username/password is, I want to cry.  I did in fact cry last night when I got on the phone with Apple (ONE MORE TIME) and the first agents patched me onto an "Advanced Manager Agent" and it took half hour for the guy to even understand what I was talking about.  I'm pretty sure English was his first language.

     

    I'm going home tonight to try some new suggestions from this thread. But I basically have no hope anymore.

     

    We may say it's not Apple and Apple may not want to take responsibility for this, but they are responsible. 

     

    The person on the phone with me last night asked 7 different questions, just to verify who I was.  Some of those questions cannot be known by one single hacker - (Since encrypted backups are for my security).  Why don't they have something set up for a recovery?

     

    Or why don't they have a recovery of all encrypted backups, whether by me or by an exchange account from my employer.  MAKE them enter a password or a contact where to obtain the password, regardless if the phone is a personal phone or a company issued phone.

     

    If it's a personal phone, why aren't I prompted when it is being encrypted or have a double prompt to ask whether I actually want my backup encrypted with a password.

     

    There are so many ways to avoid this madness that obviously so many people are dealing with.  These are very expensive devices and at times services -  we are entitled to topnotch service and not have to deal with something so F*! basic.

     

    These people are supposed to be at the top of their games.  Where?! How?!

     

     

    Feeling completely screwed! 

  • Lawrence Finch Level 7 Level 7 (32,750 points)

    Apple has no way of knowing your backup password, that's why they can't help you. It is yours, and exists only on your computer. And you created it. You were prompted the first time you made a backup with encryption checked. If Apple knew your password there would be worldwide clamor about how Apple was spying on you, or providing your personal information to the NSA or GCHQ.

     

    The only product that MIGHT be able to help you is from elcomsoft, a company that makes encryption products for government and law enforcement. Their trial version will give you the first 2 characters of your password. There are no other legitimate password crackers around; the ones that advertise are little better than frauds.

     

    You can speed up the process of trying passwords by unchecking "encrypt backup" in iTunes. You get unlimited tries. So think of what you might have used a year or two ago. Including your work domain passwords back then. Your employer may have inadvertently set the requirement, because it is the default for Exchange accounts.

  • BlondieBCarey Level 1 Level 1 (0 points)

    MadUser12

     

    I posted this earlier -- I had the same problem and did this and it worked!

     

    I was upgrading my iPhone's iOS, and the upgrade created a backup, but it was encrypted and I never set it to encrypt.  I usually use the same "set" of passwords and numbers. I followed the suggestion to use Elcomsoft Phone Password Breaker, and finally recovered the password.

     

    • Downloaded EPPB and I ran it in trial mode (just continue without entering an activation code)
    • Put all of my normal passwords in a text file
    • Added that text file as a dictionary in EPPB by clicking the green plus, then the other green plus and finding the TXT file I created. I also chose to use maximal mutations for my text document (it capitalizes and combines words from the dictionary to try out variations of the passwords I gave it)
    • WITHIN SECONDS!!! it told me the first two characters of the password, and showed 8 asterisks (so the total password length was 10 characters). I knew from those first 2 characters what the password was!
    • Elcomsoft offered to show me the complete password if I bought a full license (~$80)
    • Restore completed successfully.
  • MadUser12 Level 1 Level 1 (0 points)

    Lawrence Finch, you seem to be a pretty good source of information on this thread, so for the sake of not being combative, I will try that software AGAIN, even though currently it has not even been able to locate the backups on my pc so far.

     

    That said, my point is made in that if there is a software that can "crack the code", Apple can certainly come up with a way to help me retrieve it or change it or obtain it (whatever you want to go with).....If the issue is an exchange, can I get a prompt that it is being encrypted?  or whatever!!

     

    I know you believe there is one answer to this: One enters password, One forgets and One is screwed because One cannot remember their own password, but I see many people have disagreed with you and a few people on here have debunk this theory. 

     

    Here are my challenges: 

     

    Say it's the Exchange Account:

     

    I backup on September 15 - It is encrypted.

     

    I backup on October 15 - It is not encrypted

     

    I backup on November 15 - It is encrypted

     

    Why the gap?  Why not encrypt it every time?  Apple couldn't answer that question either.

     

    Say it's the being encrypted since an older previous backup was encrypted and I just forgot password:

     

    I backup on September 15 (hypothetically with password) - It is encrypted.

     

    I backup on October 15 (hypothetically with same setting from 9/15) - It is not encrypted

     

    I backup on November 15 - (hypothetically with same setting from 9/15) It is encrypted

     

    And please don't say I removed the password on October 15, bc my argument is that I never encrypted to begin with.

     

    Please note that November 16-present, I tried to back up and restore my phone.  I tried with a password at first - the back up becomes encrypted

    - Tried it without a password - the backup is not encrypted that night - the next day it becomes encrypted. 


    Please also note that there are no exchange accounts on my phone, I'm working with blank phone, trying to see where I may have gone wrong.

     

    So you see my problem? the whole thing becomes so convoluted that I loose track and become confused, and so is Apple when they remote access into my pc and see it for themselves. 

     

    You are welcome to try to give me a real practiced solution as to exactly why this is occuring for me and others, but I beg you to not stick to the same old argument.  This is obviously being met by challenges - to you and Apple (Maybe both and the same???)   

     

    :-/

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