This isn't in reply to anything specific but I had problems with it asking for a back up password that I never set up and spent hours looking it up and laughed when someone said try 1234....IT WORKED
Even if you don't think it will, try 1234. If it doesn't work it doesn't work but I just finally got peace of mind after 3 hours.
Thank you so much OzoneARC!!
After 4 hours & a serious headache your suggestion worked!! I had already downloaded Elcomsoft Phone Password Breaker but without saving a txt file with possible options this was not working for me. Your walk through the process was exactly what I needed!
As mentioned the trial version only gives you the 1st 2 letters & shows the length but that was enough for me.
Yay I have my iPhone back!!!!
1234 did not work for me, nor did 1111 or 0000 or looking in the keychain. Finally, a day later I remembered the very first admin password when I got my desktop 5 years ago and that work.
Curses on Apple for this madness. They should have some official support page about this.
BTW, they earliest phone call I could get scheduled with "express lane" customer service was FOUR DAYS.
I've read all of the above and none of these work. I'm in the middle of the latest iPhone software upgrade which has wiped my iPhone. It was kicking in the restore, I entered my usual password but no luck unlocking the iphone backup file (and every other iteration of every password I have ever used). I always encrypt backups.
Apple - YOU MUST PROVIDE A FIX FOR THIS BUG!!!!
I've decided that with my free o2 mobile phone upgrade, I have to get an Android phone - they also play iTunes, and I'm done with Apple - you **** me off with something that should be the most simplest fix!
WHEN ARE YOU ISSUING A RELEASE TO FIX THIS BUG???????????
I guess the problem is this, if you have a 4 digit passcode for use your phone and if you back up your phone when you are using your phone with passcode and then you restore/update your phone but now the back up file have your 4 digit passcode but the phone don't have any passcode.
If you set up the same 4 digit pass code to your new restored ios the back up can be restore for you. I try the same code without set it up to updated phone and itunes says password incorrect everytime.
And i try this way set up the same passcode for new ios and itunes don't say the password is incorrect.
Just try it but set up same passcode before restore or update. it can be 4 digit numeric or complicated another one.
Good luck for all of you
This happened to me when I agreed to update my iphone to IOS 5.0. I do not ask for password protection on my backups. When it finished updating the IOS I thought I was home free and then it asked for the password to restore and it went downhill from there. I was about resigned to losing all my contacts and other settings when I found this thread. I tried all the passwords I could remember and the one that worked finally was an iTunes password that was about three generations old. Thank You all!
Apple, please fix this!
Ok, first thank you all for the help provided on this issue. Having said that, I am still having the same problem...
Here is me situation:
I'm currently traveling in abroad and I've got my iphone 4 with me. 1 week ago I bought a new laptop (Sony) as I sold my Macbook Pro before my departure to get some money for my travel. 2 days ago I decided to 'secure' my data through a syncronization in order to backup all I have on my device. Everything went well, except when I hit update when iTunes proposed me to update my iphone 4 with the latest OS version...since then I have exactly the same box you described, asking me for a password that I am 200% sure I never entered!
So I tried all you explain here.
1) Hit the home button 25sec, unplug, etc => nothing
2) Unplug my iphone, close iTunes, restart pc, etc. => nothing
3) Download Elcomsoft, I only got the trial version, cannot hit the green +, but still Elcomsoft is telling me that the backup is not encrypted => nothing
4) Check under iTunes, Preferences, Device, I can see my back up (only the name and time) not locked, but cannot open it in any way. I put the pointer on it and I can see the EMEI number. => nothing
5) I asked to all potential IT shops I could find here in Indonesia, but no result => still nothing
Now I really don't know what to do...I cannot lose all the data I got in it as it represents all my life since 8 months: admin documents, contacts details, pictures, apps, music, etc...
I had a 18 hours bus travel yesterday, first thing I tried when I checked in the hostel was log in and check for any update from you guys. Unfortunately, nothing new..please give me a hand on this, any support is more than welcome!!! I really need to recover my data, its my only backup of official documents.
Thanks in advance guys!
Here's what worked for me: Go to your iPhone in iTunes and ask to restore from a backup. Point to the backup you want to restore from, confirm that you want to backup from an older backup. It should then ask you for a password. Try all the iTunes and iPhone (4-digit) passwords you have used in the past. This is tedious but it was worth it. An old iTunes password worked for me. I have iTunes on a PC.