5 Replies Latest reply: Jul 28, 2009 4:35 AM by Alley_Cat
cantautor Level 1 Level 1 (0 points)
I got a new Apple TV and I didn't sync the old one before replacing it, so I lost all the movies that I had bought. How can I have them all back again?

PowerBook G4, Mac OS X (10.5.4)
  • Alley_Cat Level 6 Level 6 (17,965 points)
    Are you saying you had deleted the files in the iTunes library and only had copies on your AppleTV?

    If so, tou're stuck bevasue AppleTV was never intended as a backup solution, and the though people here sometimes suggest manually deleting files in the iTunes database to recover space on small drives, it is essential you have bckup copies if you do this.

    If you still have the old AppleTV, options are to open it and hook up the hard drive via a caddy to a Mac to get the files, or a software hack to access the filesystem. Neither method is supported and may invalidate any warranty.

    If you don't have it you will have to talk to iTunes store and see if they'll re-enable your downloads.

    Syncing an AppleTV only copies across things directly bought on it, never things put there by iTunes - maybe that's what you mean?
  • cantautor Level 1 Level 1 (0 points)
    Thank you for your answer!
    The situation is this: I bought an Apple TV and I bought some TV Shows and Movies. Then, a week later, it started to have a digital noise in the audio signal so I went to an Apple Retail Store and they replaced the unit and gave me a new one. The problem is that I never backed up those movies and TV Shows, so they are now in the old unit somewhere in the Apple warehouse.
    Now I don't know how to have them available again without having to pay for them again
  • Alley_Cat Level 6 Level 6 (17,965 points)
    Go to the iTunes store page here:

    http://www.apple.com/support/itunes/store/browser/

    ... and submit feedback along the lines of Purchases missing - they may re-enable the downloads, they may not - be sure to explain that it was an AppleTV hardware fault prompting replacement and that they had not yet synced back to the computer for backup purposes so you're left without your purchases through no fault of your own.

    Message was edited by: Alley_Cat
  • cantautor Level 1 Level 1 (0 points)
    Thank you very much!
  • Alley_Cat Level 6 Level 6 (17,965 points)
    Did you get your files?