13 Replies Latest reply: Sep 12, 2009 3:16 PM by sAm~iam
sdotbailey Level 1 Level 1

I've looked through the forums here for answers, but, I've yet to see one that matches up with the isuse I'm having.

OK, I sold my new ex-girlfriend my iPhone 3G and got a 3GS. I did the update and restore on my MacBook Pro, setup her old data, and added the music she'd purchased. All works fine, phone makes calls and all that jazz.

She has a Dell laptop and I told her to update iTunes to the latest version and then plug the phone in to her computer. The iPhone is recognized and show's up in the left-hand bar. But, when she right-clicks and tries backing up it will try to begin and then throw the error message that the backup session could not be completed.

There is no firewall software on the laptop other than the built-in WinXP b.s. The anti-virus software is the free version of AVG.

Does anyone know if there is a place that can relay more detailed error messages for the Win version of iTunes? Do you think it has to do with the phone being updated and setup on a Mac but now being used on Windows? Will I have to redo everything using her computer?

Any help or direction will be greatly appreciated.


MacBook Pro Core 2 Duo, Mac OS X (10.5.7)