11 Replies Latest reply: Jul 29, 2009 4:10 PM by BDAqua
triprint Level 1 (0 points)
I am not receiving emails into my Mail program. I know that I have been sent emails, in fact I have sent myself tests from both the email as well as my Yahoo account. Neither have come through. I have tried the "send/receive" button and it does not register that there are any emails. This is an ongoing problem and the emails will sometimes come through hours later (if not the next day). My coworkers are not experiencing this problem at all. This is seriously effecting my ability to respond to my clients - since I'm not getting their emails.

PLEASE HELP!!!

PowerPC G5, Mac OS X (10.4.11)
  • BDAqua Level 10 (122,242 points)
    Hi triprint, and welcome to the forums!

    Not certain, but this can fix myriad Mail problems...

    Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move these folder & file to the Desktop.

    Move this Folder to the Desktop...

    /Users/YourUserName/Library/Caches/Mail/

    Move this file to the Desktop...

    /Users/YourUserName/Library/Mail/Envelope Index

    Reboot.
  • triprint Level 1 (0 points)
    Thank you!

    I actually saw your post below on another listing and have just finished trying it...unfortunately it did not work. I have also checked my Quota Limits and we have 858GB and my account states it is using only 2.9GB. So VERY odd and frustrating...Any other ideas are greatly appreciated!

    Also, I am trying to go through and remove attachments without deleting the entire email. I found online how to do this, however, it does not seem to be working...any ideas?

    Thirdly, do you know if having your Inbox organized into numerous folders/subfolders would increase the amount of space used and could be causing these issues?

    Sorry to ask so many questions...I'm at a loss for what to do.

    Thank you!
  • BDAqua Level 10 (122,242 points)
    Is this an IMAP or POP account?

    Thirdly, do you know if having your Inbox organized into numerous folders/subfolders would increase the amount of space used and could be causing these issues?


    Very little space used, might be a problem depending an account type. DDo you have Rules set up?
  • triprint Level 1 (0 points)
    I don't know if we have an IMAP or POP - is there a way to tell the difference? Each computer accesses one central server - which is where our email comes from.

    I didn't think folders took much memory. No rules are set up.
  • BDAqua Level 10 (122,242 points)
    I don't know if we have an IMAP or POP - is there a way to tell the difference?


    In Mail>Preferences>Accounts>Account Information tab, it should say Account type near the top.
  • triprint Level 1 (0 points)
    IMAP it is! Thank you!
  • BDAqua Level 10 (122,242 points)
    OK, can you access the Mail on the Server via WebMail, (with a Browser), and check if the same folders appear there as on yours?
  • triprint Level 1 (0 points)
    Yes, I can access my email on WebMail and yes, the same folders appear there as well.
  • BDAqua Level 10 (122,242 points)
    OK good. Only thing left I can think of at the moment is there's a lot of malformed eMail going around now from Spam Bots, and they can stop any other Mails from passing through. check the oldest ones not downloaded and delete if possible.
  • triprint Level 1 (0 points)
    Check the oldest whats? Spam messages in my Junk folder? I usually tend to delete them as soon as they come through... Maybe you are meaning something else but I'm just not understanding. Thank you for your help!!

    I actually started getting some of my delayed emails around 3pm today - about 3.5hours delayed from the time they should have come through. Very strange...they seem to slowly be trickling in...
  • BDAqua Level 10 (122,242 points)
    Sorry, I meant in the inbox, like ones it hasn't or can't process for some reason, but let's see if it catches up now.