2386 Views 10 Replies Latest reply: Jul 30, 2009 6:22 PM by jenkins-ear
Since Outlook includes contact info, you should be provided a merge option with the first sync.
Under the Info tab for your iPhone sync preferences below the Advanced section, select Contacts for replace information on this iPhone. This will replace all iPhone contact info with your Outlook contact info. After this, the contacts will be kept synchronized between the two when syncing your iPhone with iTunes.
I don't remember ever seeing such a merge option presented when I first tried to sync. But since I'm new to Apple, iTunes, etc., I could very well have finger-checked.
To keep from getting the message about wanting to replace 450+ contacts in Outlook, I disabled auto sync when the iPhone was connected. That seemed to prompt a number of other warning popups when I connect the phone. So I re-enabled the auto sync at connection and now when I connect the phone, iTunes says it's syncing, but it immediately says it's finished - I doubt it's had time to compare all 450+ contacts.
Given that I'm at this point, now how can I delete all the contact info on the iPhone and get the Outlook data loaded down? Or how can I force it to give me the merge option choices again? Is either of those possible?
Given that I'm at this point, now how can I delete all the contact info on the iPhone and get the Outlook data loaded down?
Copied from my previous post.
+Under the Info tab for your iPhone sync preferences below the Advanced section, select Contacts for replace information on this iPhone. This will replace all iPhone contact info with your Outlook contact info. After this, the contacts will be kept synchronized between the two when syncing your iPhone with iTunes.+
One other data point: Now, when I reconnect the phone, I get a popup saying that syncing has been disabled - do I want to re-enable it. I click "Yes." Auto Sync now shows as enabled at phone connect in iTunes. However, it then get a subsequent popup that says, "iTunes was unable to load provider data from Sync Services. Reconnect or try again later."
I have no idea what that means, or how to keep the message from appearing.
I did read your previous post. Truly.
However, I see no Advanced section under the iPhone sync preferences. But maybe I'm not looking in the right place. Here's what I'm doing:
1. Start iTunes
2. Connect iPhone
3. In iTunes, under Device -> Summary -> Options section, I see a place to enable the auto syncing, but I see no "Advanced" button, tab, etc.
I'm sure that I'm not navigating correctly, but I'm stuck.
OK, after a Windows reboot, I seem to have cleared the problem of iTunes thinking that Auto syncing wasn't enabled.
And I do see the "Contacts" section under the iPhone Info tab. However, there is no "Advanced" selection anywhere that I can see. (Go here: http://screencast.com/t/DAfgUgIH67D for a screenshot of what I see.)
At one point during this process (pre-boot), that section was NOT showing Outlook, but there was a "Configure" button visible. However, clicking it didn't appear to do anything. However, once iTunes began to sync with Outlook again (after the reboot), the Configure button had disappeared.
So, I kind of feel like I'm back where I started (except I now see the "Info" tab).
Anything else I should try?