10 Replies Latest reply: Jul 30, 2009 6:22 PM by jenkins-ear
jenkins-ear Level 1 Level 1 (0 points)
When we got our iPhones, the AT&T store salesperson loaded all the contact info from our old phones onto the new iPhones. Since we consider our Outlook files to be our "masters" (but they had not been sync'd with the old phones in a very, very long time) we would like to load all our current Outlook info down to the iPhones, resolving any conflicts in favor of the Outlook data.

However, the sync process apparently assumes that the iPhone data is to be loaded onto the Outlook data. For instance, when syncing Contacts, it states that it will need to delete 457 contacts on "this computer" (I guess that's the one running iTunes, and hence it's stating that it will delete the Outlook data - right?). I don't want it to delete the Outlook contacts - I want it to overwrite any duplicate contact info on the iPhone, replacing it with the data from Outlook. And so at that point I abort the Contact sync process.

IOW, I want it to offer me the option of how to resolve any apparent conflicts, but I don't see how to get that done.

Can someone help? Thanks!

DELL, Windows XP Pro, MS Office 2007 SP2
  • Allan Sampson Level 10 Level 10 (123,365 points)
    Since Outlook includes contact info, you should be provided a merge option with the first sync.

    Under the Info tab for your iPhone sync preferences below the Advanced section, select Contacts for replace information on this iPhone. This will replace all iPhone contact info with your Outlook contact info. After this, the contacts will be kept synchronized between the two when syncing your iPhone with iTunes.
  • jenkins-ear Level 1 Level 1 (0 points)
    I don't remember ever seeing such a merge option presented when I first tried to sync. But since I'm new to Apple, iTunes, etc., I could very well have finger-checked.

    To keep from getting the message about wanting to replace 450+ contacts in Outlook, I disabled auto sync when the iPhone was connected. That seemed to prompt a number of other warning popups when I connect the phone. So I re-enabled the auto sync at connection and now when I connect the phone, iTunes says it's syncing, but it immediately says it's finished - I doubt it's had time to compare all 450+ contacts.

    Given that I'm at this point, now how can I delete all the contact info on the iPhone and get the Outlook data loaded down? Or how can I force it to give me the merge option choices again? Is either of those possible?
  • Allan Sampson Level 10 Level 10 (123,365 points)
    Given that I'm at this point, now how can I delete all the contact info on the iPhone and get the Outlook data loaded down?


    Copied from my previous post.

    +Under the Info tab for your iPhone sync preferences below the Advanced section, select Contacts for replace information on this iPhone. This will replace all iPhone contact info with your Outlook contact info. After this, the contacts will be kept synchronized between the two when syncing your iPhone with iTunes.+
  • jenkins-ear Level 1 Level 1 (0 points)
    One other data point: Now, when I reconnect the phone, I get a popup saying that syncing has been disabled - do I want to re-enable it. I click "Yes." Auto Sync now shows as enabled at phone connect in iTunes. However, it then get a subsequent popup that says, "iTunes was unable to load provider data from Sync Services. Reconnect or try again later."

    I have no idea what that means, or how to keep the message from appearing.
  • Allan Sampson Level 10 Level 10 (123,365 points)
  • jenkins-ear Level 1 Level 1 (0 points)
    I did read your previous post. Truly.

    However, I see no Advanced section under the iPhone sync preferences. But maybe I'm not looking in the right place. Here's what I'm doing:

    1. Start iTunes
    2. Connect iPhone
    3. In iTunes, under Device -> Summary -> Options section, I see a place to enable the auto syncing, but I see no "Advanced" button, tab, etc.

    I'm sure that I'm not navigating correctly, but I'm stuck.
  • Allan Sampson Level 10 Level 10 (123,365 points)
    Under the Info tab for your iPhone sync preferences below the Advanced section.
  • jenkins-ear Level 1 Level 1 (0 points)
    OK, after a Windows reboot, I seem to have cleared the problem of iTunes thinking that Auto syncing wasn't enabled.

    And I do see the "Contacts" section under the iPhone Info tab. However, there is no "Advanced" selection anywhere that I can see. (Go here: http://screencast.com/t/DAfgUgIH67D for a screenshot of what I see.)

    At one point during this process (pre-boot), that section was NOT showing Outlook, but there was a "Configure" button visible. However, clicking it didn't appear to do anything. However, once iTunes began to sync with Outlook again (after the reboot), the Configure button had disappeared.

    So, I kind of feel like I'm back where I started (except I now see the "Info" tab).

    Anything else I should try?
  • Allan Sampson Level 10 Level 10 (123,365 points)
    Your screen shot indicates there is more available below Calendars. What else is available below Calendars?
  • jenkins-ear Level 1 Level 1 (0 points)
    I'm an idiot ... never even noticed the vertical scroll bar.

    Ok - I see the Advanced options, and see that I can reset to load the iPhone from Outlook on the next sync.

    Thanks for hanging in there with me!