6 Replies Latest reply: Aug 1, 2009 11:44 AM by Kenneth Nielsen
Kenneth Nielsen Level 2 Level 2
expertise.publishing
Publishing
I have the blues. My iPhone cannot be synced and is rejected in iTunes with the message:

"The iPhone "my iPhone name" cannot be synced. An unknown error occurred (13019)."

Can someone here help me.

TIA,

Ken

Powerbook G4, Mac OS X (10.5.7), 2G RAM
Reply by Nathan C on Jul 31, 2009 10:23 PM Helpful
Hello Kenneth,

This article may be of some of assistance:
http://support.apple.com/kb/TS2830

Hope this helps,

Nathan C.
Reply by tobygunnee on Aug 1, 2009 3:36 AM Helpful
HI,

Are you using a mac or PC? I had major issues with mine, had error messages, wouldn't sync, wouldn't turn on. Tried soft reset, no help. Tied uninstatlling itunes and re-installing, no help. Tried restore, got more error messages. Ended up taking it to the Apple store where they fixed it after 45 mins using restore. He said that the reason it wouldn't restore on mine was that I was using a PC and not a mac. "PC's cannot fix all errors" he said. Typical apple trying to get you to buy only their products:-/

All replies

  • Nathan C Level 5 Level 5
    Hello Kenneth,

    This article may be of some of assistance:
    http://support.apple.com/kb/TS2830

    Hope this helps,

    Nathan C.
  • Kenneth Nielsen Level 2 Level 2
    expertise.publishing
    Publishing
    Thanks Nathan,

    I had tried all of that before I decided to try 'restore.'

    Restore did the trick.

    Desperation wins out again.

    Thanks to all here,


    Ken
  • AlexErik Level 1 Level 1
    I have a similar problem. After having a lot of drama with backups freezing and not completing I had to click on the 'x' to procede with any sync's. Now that 3.0.1 came out I decided to update when the popup came up saying would you like to update.

    I went ahead, it downloaded the update then it couldn't install it and came up with errors. then my iPhone displayed the USB cable and the iTunes logo on the screen, now it won't do anything and iTunes won't recognise it.

    I've tried to reset it, and reset my computer but nothing works. I am not uninstalling iTunes and re-installing it to see if that works. I now have lost everything on my iPhone I presume.

    I am furious.
  • tobygunnee Level 1 Level 1
    HI,

    Are you using a mac or PC? I had major issues with mine, had error messages, wouldn't sync, wouldn't turn on. Tried soft reset, no help. Tied uninstatlling itunes and re-installing, no help. Tried restore, got more error messages. Ended up taking it to the Apple store where they fixed it after 45 mins using restore. He said that the reason it wouldn't restore on mine was that I was using a PC and not a mac. "PC's cannot fix all errors" he said. Typical apple trying to get you to buy only their products:-/
  • Kenneth Nielsen Level 2 Level 2
    expertise.publishing
    Publishing
    I would not want to be trying to deal with problems from a PC. It is bad enough to have issues already. Don't blame the guy for trying to help you switch to a Mac. That is not a bad thing. He was trying to do you a favor.

    : )
  • Kenneth Nielsen Level 2 Level 2
    expertise.publishing
    Publishing
    "I've tried to reset"

    The key is "Restore"

    At least that worked for me. My iPhone is humming like a brand new baby this morning. Everything works beautifully with power to spare. I am very pleased.

    Ken