2 Replies Latest reply: Aug 9, 2009 9:29 PM by stuiee
stuiee Level 1 (0 points)
Recently "upgraded" to ATT U-verse. My Mac email client (3.6) suddenly not receiving incoming mail from the web-based ATT/Yahoo. Settings-all are correct: Telephone talk with Tier 1 and Tier 2 ATT reps confirmed "unusual" problem, and that the settings (ports, ssl, etc.) are indeed all correct. Tier 2 supervisor referred ticket (F23576784) to the brilliant minds at Yahoo for help. I've heard nothing for five days. Some emails do get received on my client, from (Apple, ATT, for example). Others languish on the web-based mail, with no push to my iMac. Tests of sending myself e-mails continue to confirm problem, with test emails sitting at Yahoo server, no push to my Mac client.

I am able to send e-mails successfully from client. Interestingly, a couple of incoming e-mails from friends did manage to slip through the lines and arrive in my Mac client a couple of days late. Brave little souls, they're not talking.

I've tried all sockets, all other settings possible, but no luck. Why is there no straight-forward answer to this proliferating problem? Odd e-mail behaviors? No documented or shared answers by the big outfits to Mac users? Mac mail virtually disabled and useless? Has anyone found a path to resolving the varied but similar problems in this area yet? Thanks in advance for any help offered beyond adjusting preferences over and over and over. That ain't working.


imac, Mac OS X (10.5.7), Mac Email V 3.6 ISP is ATT Uverse
  • gumsie Level 4 (2,155 points)
    Sounds to me like an ISP problem if it's not being pushed. If it were me I would try with another mail client like [Thunderbird|http://www.mozillamessaging.com/en-US/thunderbird> and see if the problem is still there.
  • stuiee Level 1 (0 points)
    Geez, some emails are getting through, most are not forwarded to my client MacMail. They are also marked as read, which could mean that Yahoo is forwarding them somewhere...(?) Can't get ahold of Yahoo, ATT forwards me to Yahoo, Yahoo has no method of emailing real, technical questions, ATT supervisor actually called Apple and there is nothing wrong with the OS or my set up requirements.

    Does anyone know a workaround for setting up smtp requirements? Can't switch email clients at this time, would take a lot of changing existing contact info for bizz.

    At this point all I would like to know is, where is the problem? Why does a server (ATT/Yahoo) send some mail to my account, not send others, and marks all messages on the webmail as read? Thanks for the one response, I do believe the problem is some minor error set at the isp's server software for Macs, but who knows?