Restoring problem - error 3001

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Level 1

9 points

Restoring problem - error 3001

During updating my new iPhone 3GS to FW 3.0.1, itunes tried to restore the phone...but during restoring unknwon error occurred (3001), iphone was in restore mode and there was nothing to do with it...I´ve PC with Windows XP Proff SP2 - I listened (a lot of people has same problem) - there is not possible to do restoring on XPs, my friend with Win Vista ended restoring of my iphone succesfully, but now i cant update my phone on my pc...is there any possibility to run it in XPs? Mayby there is something bad in new itunes....some tricks? thx all

Windows XP Pro

Posted on Aug 3, 2009 3:24 AM

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Answer 1

Mc Ha

Level 1

0 points

Aug 9, 2009 2:41 PM in response to rogerer

I've got the same problem on WinXPP SP2. The upgrade ends with the error 3001 and my new phone is just useless brick 😟

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Answer 2

ChrisJ4203

Level 10

230,317 points

Aug 9, 2009 2:47 PM in response to rogerer

I've used an iPhone on WinXP since the introduction of iPhone. There could be an issue with the USB driver for the iPhone and the computer. The next time you have the iPhone connected to the computer, right click on My Computer and click on properties. Check device manager and see if there is a yellow exclamation point or red X in any area concerning USB. If so, it could mean an error for the iPhone. Right click on that error and remove it. Unplug your iPhone and plug it back in again. It should reload the USB driver for the phone and everything should work.

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Answer 3

w7ox

Level 4

2,407 points

Aug 9, 2009 6:37 PM in response to rogerer

This knowledge base article

http://support.apple.com/kb/TS1275?viewlocale=en_US

might have some helpful info.

Phil

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Answer 4

Aug 9, 2009 7:38 PM in response to rogerer

My phone is frozen as well. iTunes said that mine is restore mode and asked me to restore it before I could update. I updated the lasted version - not through my phone. My phone is frozen and I'm unable to restore. The screen shows the iTunes icon and a usb cable. I can't turn the phone off or anything else. I'm using Windows Vista, but it still won't work.

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Answer 5

Aug 9, 2009 7:39 PM in response to rogerer

Oh yeah. iTunes gave me an error message 3014

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Answer 6

Tomasec

Level 1

0 points

Oct 10, 2009 2:35 AM in response to ChrisJ4203

Unfortunatelly, this does not work. Error 3001 during update or restore is a common problem of iPhone 3GS users working on Czech Win XP (either Home or Professional). The only solution found yet is to update/restore iPhone on a computer with another OS (Vista, OS X). Many people hoped that this problem will be solved by the new iTunes 9.0, but nothing happened.

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