3 Replies Latest reply: Aug 4, 2009 5:42 AM by Gunner09
Gunner09 Level 1 (0 points)
Need some help with a connection problem. iTunes will not fully download either an iTunes update or the iPhone software update. I am quite sure the problem is the wireless connection but I don't know how to solve.

I am running Belkin Wireless N networking with Windows XP Media Center with all updates and iTunes is the only place I have an issue. If I run a hard line to my router and hook to the LAN card, all downloads work fine. If I try to use the wireless, I get this message when I try to get the iPhone software update. "There was a problem downloading the software for the iPhone "XXX's iPhone". The network connection was reset. I get the same message when I try to download an iTunes update.

Any ideas on what to do to get around this?

Thanks for the help.

HP Desktop 4G RAM AMD Dual Core 250G SATA HDD GeForce 9600GT, Windows XP
  • Katrina S. Level 7 (24,095 points)
    Welcome to AD!

    Some things to try:
    Change the channel on the router.
    Update the firmware to the latest version available on the manufacturer's site.
    Reset the router to factory defaults and reconfigure.
  • iflysims70 Level 1 (0 points)
    Got same issues trying to connect at Work... yes we have firewall but IT said even when they open it up it doesnt work. I can get into Itunes store fine and BUY everything... but when it comes to updates I am locked out. Any ideas why the security protocols are different for the store then they are for the "free" updates?
  • Gunner09 Level 1 (0 points)
    I have updated the firmware on my router, reinstalled the driver for the wireless in the PC, cleared all temp files and cache. I got iTunes to update itself. However, the 3.0.1 iPhone update will not get fully downloaded before the connection resets. I tried it 3 times last night and got to 260M the 1st time, 220 the 2nd time, and 10M the 3rd time. Is there a direct weblink to the iPhone software update that I could try to get with a browser?