System Profiler displays wrong info

Question

Level 1

25 points

System Profiler displays wrong info

I bought a Dual Quad-Core Mac Pro. When I select Hardware Overview this is displayed:

Model Name: Mac Pro
Model Identifier: MacPro4,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.93 GHz
Number Of Processors: 1
Total Number Of Cores: 4

There is 8 memory slots, the 4 Core is supposed to have 4 slots.
Activity Monitor shows 8 CPUs.
Why does the System Profiler display the wrong info?

Mac Pro Dual Quad-Core, Mac OS X (10.5.7)

Posted on Aug 5, 2009 6:36 AM

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Answer 1

necronym

Level 4

1,434 points

Aug 5, 2009 6:41 AM in response to Gary Ludlum

That doesn't sound right to me. It should say 2 CPUs with 8 (or 16 virtual cores).

Have you spoken to Apple tech support about this? It would appear only one CPU is being identified but if Activity monitor is showing 8 CPU is that the 4 real cores of the single CPU plus the 4 virtual cores or the 8 real cores of 2 CPUs?

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Answer 2

Gary Ludlum Author

Level 1

25 points

Aug 5, 2009 6:47 AM in response to necronym

Thanks for the reply.

I don't know anything about virtual CPUs.

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Answer 3

The hatter

Level 9

61,031 points

Aug 5, 2009 6:50 AM in response to Gary Ludlum

So you did the BTO for dual quad top of the line, and you only show one cpu is present....

Ring up AppleCare Customer Service
Run Apple Hardware Test

Lastly, "kick the tires" as in give it a PRAM/NVRAM reset (two restart cycles from cold boot); and/or SMC Reset (I'd go for longer is better as far as unplugged for 5 minutes or 5 hrs).

There have been occassions when system profiler was wrong, and that was due to bad install of the OS. Like runnning an update that should not have been; using Migration Assistant from older model or G5; that sort of thing.

Want to rule out defective cpu first.

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Answer 4

Gary Ludlum Author

Level 1

25 points

Aug 5, 2009 8:55 AM in response to The hatter

Thanks, I tried the Hardware test and it says the same thing.

I went back and checked my order form and I did order a Mac Pro Quad-Core, not a Dual. I am so mad at myself and feeling so very, very foolish.

My first question and it has to be a bummer.

Thanks to you all.

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Answer 5

Aug 5, 2009 11:50 AM in response to Gary Ludlum

Relax, that was an understandable error that anyone could have made and you still have a superb machine.

Take care.

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Answer 6

The hatter

Level 9

61,031 points

Aug 5, 2009 12:19 PM in response to Gary Ludlum

So you got a Quad 2.9, but only 4 DIMM slots. Still a lot of machine, so maybe after you get settled and use to it, let us know how well it fares.

I thought at first maybe you swapped out stock cpu for retail Nehalem 5570s at first.

This means you are $2k richer than you were ten minutes ago, yes? enough to buy some SSD drives and RAM to put it into high gear. 🙂

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