4 Replies Latest reply: Aug 7, 2009 1:41 PM by lgbk
lgbk Level 1 Level 1 (15 points)
I had itunes on an old dell desktop running xp. Somehow my itunes stopped working so I tried to uninstall itunes and quicktime. It won't let me. Now when I start my pc I get the message, "Apple Sync Notifier.exe-unable to locate component. This Application has failed to start because core foundation.dll was not found. Reinstalling the app may fix this problem."
When I click on the itunes shortcut icon on my desktop it says, "This action is only valid for products that are currently installed."
When I try and uninstall through add and remove programs it won't let me and says, " The feature you are trying to use is on a network resource that is unavailable. Click ok to try again or enter an alternate path to a folder containing the insallation package itunes.msi in the box below." I am not on a network and have one unpartioned hard drive.
I tried using the Windows Installer Cleanup utility and that didn't work, it just froze up my pc.
Any suggestions? Sorry for the long post, and Thank you.

MB 2.2 GHz Intel Core 2 Duo 2GB Ram 160 HD, Mac OS X (10.5.7), Airport Extreme, iPod nano 3rd gen
  • polydorus Level 6 Level 6 (11,950 points)
    This kind of problem in Windows is usually fixed by using the Microsoft Installer Cleanup utility on the programs that will not uninstall. Here is a full method:
    Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)


    Save the files on your PC.

    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.


    (To run the program – All Programs>>Windows Install)

    Now use the following method to remove iTunes and its components:


    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.

    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.

    Restart your PC.

    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)

    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.

    If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.

    restart your PC

    Install the stand alone Quicktime and check that it works.

    If it does, install iTunes.
  • lgbk Level 1 Level 1 (15 points)
    Thank you for replying. Do you mean download itunes and quicktime stand alone first, because it won't allow me to. As far as the installer utility I tried that but I must have messed that up because it locked up my pc and I had to do a hard shutdown.
  • polydorus Level 6 Level 6 (11,950 points)
    When you download the programs, you must select save not run, and then save them somewhere convenient on your PC such as the desktop or My download files.
    These are installers not the actual programs, Your will run the installers when you are ready.

    You must not select "run" as you already know this will fail.

    If you can't download the programs and save them on your PC, you have another problem.

    So try again after a restart.
  • lgbk Level 1 Level 1 (15 points)
    I will try that. I am pretty sure I saved it and then clicked on it to open. I must have screwed it up somewhere along the way. Thanks again for your help.