13142 Views 4 Replies Latest reply: Aug 7, 2009 1:41 PM by lgbk
This kind of problem in Windows is usually fixed by using the Microsoft Installer Cleanup utility on the programs that will not uninstall. Here is a full method:
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
Save the files on your PC.
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
(To run the program – All Programs>>Windows Install)
Now use the following method to remove iTunes and its components:
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.
When you download the programs, you must select save not run, and then save them somewhere convenient on your PC such as the desktop or My download files.
These are installers not the actual programs, Your will run the installers when you are ready.
You must not select "run" as you already know this will fail.
If you can't download the programs and save them on your PC, you have another problem.
So try again after a restart.