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MacBook Pro frozen on start up

I just restarted my MacBook Pro ('09), and the desktop appears (and my desktop image), as well as all the icons on the desktop, but the stuff in the top-right of the menu bar, including AirPort, speaker icon, clock, battery are missing (the Sherlock magnifying glass icon is still there), and although the mouse moves, nothing is responsive to clicking. The dock does not appear.

I have restarted the computer through forcing shut-down with the power button, and started up again, with the same results.

What do I do to get control of the computer back?

Thank you so much in advance for your help.

MacBook Pro, Mac OS X (10.5.7)

Posted on Aug 6, 2009 11:36 AM

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8 replies

Aug 6, 2009 12:34 PM in response to LukeAmadeus

The following should get you back to normal:

How to Perform an Archive and Install

An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.

1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.

Repairing the Hard Drive and Permissions

Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.

2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.

3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.

4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.

5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.

6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

Aug 6, 2009 2:20 PM in response to LukeAmadeus

Update:

Disk Utility found no errors on the HD.

Safe Mode had the same results as a regular start up: it froze before it loaded the last icons in the top right of the menu bar.

I tried the single-user mode and verbose mode, but I have no experience with terminal interfaces so I just rebooted.


Is there another way for me to get into the contents of the HD and get rid of what I think may be offending the system (i.e. those keyboard layouts)?

Aug 6, 2009 5:40 PM in response to LukeAmadeus

Since I have no idea what you've installed or where I can't really help you. You can select keyboard layout options using the International preferences. Perhaps you should check to find out what is selected or enabled that shouldn't be and return to the defaults.

I suggested reinstalling. If you did and still have the problems then it's likely because you opted to preserve users during the Archive and Install which preserves your Home folder in which the problem apparently exists.

You could try creating a new user account to see if the problem ceases in that account.

Aug 6, 2009 5:46 PM in response to Kappy

You're right, I preserved the settings. I'll try another Archive and Install but won't preserve the settings. (Will I then have two Previous System Folders?)

Naturally, I can't access anything on the HD right now as it freezes on start up to the desktop, much less get into International system preferences, unfortunately (that would greatly simplify things).

I'll let you know if this works, but any other advice is greatly appreciated. 🙂

MacBook Pro frozen on start up

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