7 Replies Latest reply: Aug 13, 2009 11:21 AM by Mike in Manchester
Mike in Manchester Level 1 (5 points)
My iPhone 3G won't switch on. I left it in its dock next to my bed on Tuesday night and woke up late Wednesday morning because the alarm hadn't gone off. My iPhone was dead. Not even the 'connect me to a power source' screen.

Tried holding the home button and lock button together, tried connecting to iTunes, tried DFU mode. Nothing - it's totally dead.

I went to the Genius Bar on Tuesday but their appointments were fully booked until Friday. The lady looked down the headphone jack and told me to come back Friday. I googled what she was up to and looked in there myself with a torch - no pink so it's not water damaged.

My question really is will they replace it? I got my 3G on launch day as an upgrade from the original, but that had to be replaced because the screen died. They swapped it in store no problem. I can't remember but I think it was less than 12 months ago.

Is the phone only covered by warranty for 12 months; and if so; since I have a replacement, does the warranty re-start from the day I got the replacement?

I have insurance so could always claim on that - but any advice would be appreciated. I will let you know how I get on tomorrow.

15" MBP, iPhone 3G, Time Capsule, Mac OS X (10.5.8)
  • Templeton Peck Level 9 (61,407 points)
    My question really is will they replace it?

    If it's over a year old and without AppleCare...no.
  • DaVBMan Level 6 (9,265 points)
    Mike in Manchester wrote:
    Is the phone only covered by warranty for 12 months; and if so; since I have a replacement, does the warranty re-start from the day I got the replacement?

    1 yr warranty and no it doesn't start over with replacement. It is from time of original purchase.
  • Mike in Manchester Level 1 (5 points)
    Thanks for your rapid responses.

    As I said, I have insurance and it'll only cost me the £25 excess for a new phone, but I am a bit annoyed since this is the second iPhone I've had with a fault. I absolutely love my iPhone and I've looked after all 3 of them well; I'm as sure as I can be that this isn't my fault. It doesn't seem fair that the warranty doesn't re-start for this replacement phone, so this is what I'll be saying to Apple tomorrow. Regardless of the warranty, there's also the Sale of Goods Act which states that if a fault occurs after 6 months and within 6 years of purchase, the onus is on me to prove that the product was faulty when I purchased it and if it was, the manufacturer must replace it.

    It's really a matter of principle for me as £25 on the insurance isn't a lot of money, but since I've recently bought a MBP and own numerous Apple products I'm up for a bit of an argument in store, so we'll see what they say.

    Thanks again for your help.
  • Jane Knox Level 3 (690 points)
    Suggestion: Buy the AppleCare Protection Plan (APP) for your MBP and for your iPhone (if/when you buy a new one.) Even though Apple products are designed in the U.S., most of them are actually built overseas by contractors. Consumer electronics are not designed to last 10 or 20 years so if you plan to keep the product for more than one year, the APP is a great deal.

    Apple gave me a new screen on a Power Book that was "almost" three years old and had been beaten up for all of those three years during extensive and sometimes rough business travel (Have you ever flown to Molokai? in bad weather? quite a treat...).

    Buy the APP; you'll be glad you did.
  • nikey33 Level 1 (130 points)
    i have had my iphone replaced 3 times for free, they may well just replace it for free just go and see, UK apple stores are different from americas..so dont worry
  • Bartman Level 1 (10 points)
    I have an iPhone 3GS 32gb. Today I came home from work, placed a call, then texted a buddy of mine and set the phone down. About 15 min later I went to use my phone and it was completely dead!!! I tried to hold the power button, home button, plug up the charger etc. Nothing worked. I hopped in the car and was on my way to the Apple store and my wife grabbed my phone, held the power and home buttons at the same time for several seconds. Tada!!!! it worked!!! So, try that and see if it works for you.
  • Mike in Manchester Level 1 (5 points)
    Thanks for the feedback.

    Unfortunately it ended up as an insurance claim. The 'Genius' I spoke to told me the liquid damage indicator at the bottom of the phone had gone red and my phone's out of warranty. Luckily my insurance company got me a new iPhone the next day and it only cost me the £25 excess.