6 Replies Latest reply: Aug 8, 2009 5:03 PM by MHartong
ilcampioni Level 1 Level 1 (0 points)
I have been all day trying to get my stolen iPhone 3g replaced or allowed to purchase a new one (same model no upgrade to 3GS) and I cannot get any help from either att or apple.

1. Supposedly apple does not in any way shape or form have any options for lost stolen phones, just for tech issues (even if you have extended warranty)
2. ATT will not allow me to buy a new with the discounted price of 99 dollars. Even though I just bought it not 3 months ago!
3. I'm not pulling anything here. I refuse to believe if your phone is stolen, you are stuck without phone or must buy at full retail price replacement.

someone please shed some light on this?

Message was edited by: ilcampioni
  • Randy Fast Level 4 Level 4 (1,415 points)
    You can buy a phone at the non-subsidized price. Tmobile, Verizon, and Sprint have the same policy. You have been correctly informed.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    1. Supposedly apple does not in any way shape or form have any options for lost stolen phones, just for tech issues (even if you have extended warranty)


    The iPhone's warranty, and if the AppleCare extended warranty is purchased which extends the standard one year warranty by an additional year is a limited manufacturer's warranty only, not insurance. There is no manufacturer's warranty that covers accidental damage, or if a product under warranty is lost or stolen. The same applies to automobiles and electronics including cell phones.

    2. ATT will not allow me to buy a new with the discounted price of 99 dollars. Even though I just bought it not 3 months ago!


    AT&T's $99 price is AT&T's fully subsidized or discounted price for the iPhone. You must fulfill your AT&T contract requirement for the subsidy that AT&T paid Apple on your behalf for the iPhone that was lost/stolen before you qualify for AT&T's upgrade or subsidized price with a new phone. Nothing new here - the same applies with every carrier in regards to subsidized phones, which has been commonplace in the U.S. for the last 10 years at least.

    3. I'm not pulling anything here. I refuse to believe if your phone is stolen, you are stuck without phone or must buy at full retail price replacement.


    No one is saying that you are pulling anything here. Regardless if you refuse to believe this, this is how it works with a manufacturer's warranty on any product which is not insurance, and in regards to subsidized phones.
  • ilcampioni Level 1 Level 1 (0 points)
    As far as other carriers I've heard of many scams involving them regarding people filling fake reports with the police and getting them replaced, so that's not here nor there.

    But this does seem like something worthy enough to bother consumer advocate groups to make some noise about. There should be a ONE! time exception to the rule.

    Also, I happen to have a family plan and could use another line to get the phone at the cheap price, but that line wont be elgible till next month.

    I have been told I could get and early upgrade but for 299 for 8GB. Still makes no sense. I suppose me getting two phones at the discounted price for my two year contract doesnt sit well with them but I should be allowed to use the other lines upgrade with no restrictions considering my phone was stolen at school.

    Message was edited by: ilcampioni
  • Randy Fast Level 4 Level 4 (1,415 points)
    You will have to take that up with AT&T as we are users just like you.
  • ilcampioni Level 1 Level 1 (0 points)
    Oh I understand we're all users here, I didn't confuse this forum for customer support.

    And I think I'll take it up with my congress woman who will be in town this weekend at an event I'm attending. Yes, healthcare is more important but I'll mention this loophole to her.

    I must have missed my chance of using my wife's upgrade unrestricted (it's due till September) with the first att customer rep I spoke with, who suggested my account of over 10 years with att would be approved, but I thought no wait I'm sure Apple can help.

    Now I know that's not the case.
  • MHartong Level 1 Level 1 (0 points)
    join the party. I had mine exactly ONE WEEK and it's at least $400 to replace it. totally screwed up!