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Replace lost/stolen phone?

5134 Views 6 Replies Latest reply: Aug 8, 2009 5:03 PM by MHartong RSS
ilcampioni Calculating status...
Currently Being Moderated
Aug 6, 2009 8:05 PM
I have been all day trying to get my stolen iPhone 3g replaced or allowed to purchase a new one (same model no upgrade to 3GS) and I cannot get any help from either att or apple.

1. Supposedly apple does not in any way shape or form have any options for lost stolen phones, just for tech issues (even if you have extended warranty)
2. ATT will not allow me to buy a new with the discounted price of 99 dollars. Even though I just bought it not 3 months ago!
3. I'm not pulling anything here. I refuse to believe if your phone is stolen, you are stuck without phone or must buy at full retail price replacement.

someone please shed some light on this?

Message was edited by: ilcampioni
  • Randy Fast Level 4 Level 4 (1,415 points)
    Currently Being Moderated
    Aug 6, 2009 8:14 PM (in response to ilcampioni)
    You can buy a phone at the non-subsidized price. Tmobile, Verizon, and Sprint have the same policy. You have been correctly informed.
    Dell Vostro 1400, Windows Vista, iPhone 3G 16GB, iPod video 60GB
  • Allan Sampson Level 10 Level 10 (122,145 points)
    Currently Being Moderated
    Aug 6, 2009 8:18 PM (in response to ilcampioni)
    1. Supposedly apple does not in any way shape or form have any options for lost stolen phones, just for tech issues (even if you have extended warranty)


    The iPhone's warranty, and if the AppleCare extended warranty is purchased which extends the standard one year warranty by an additional year is a limited manufacturer's warranty only, not insurance. There is no manufacturer's warranty that covers accidental damage, or if a product under warranty is lost or stolen. The same applies to automobiles and electronics including cell phones.

    2. ATT will not allow me to buy a new with the discounted price of 99 dollars. Even though I just bought it not 3 months ago!


    AT&T's $99 price is AT&T's fully subsidized or discounted price for the iPhone. You must fulfill your AT&T contract requirement for the subsidy that AT&T paid Apple on your behalf for the iPhone that was lost/stolen before you qualify for AT&T's upgrade or subsidized price with a new phone. Nothing new here - the same applies with every carrier in regards to subsidized phones, which has been commonplace in the U.S. for the last 10 years at least.

    3. I'm not pulling anything here. I refuse to believe if your phone is stolen, you are stuck without phone or must buy at full retail price replacement.


    No one is saying that you are pulling anything here. Regardless if you refuse to believe this, this is how it works with a manufacturer's warranty on any product which is not insurance, and in regards to subsidized phones.
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.5.8),  iPod w/Video 30GB,  iPhone 3G 16GB
  • Randy Fast Level 4 Level 4 (1,415 points)
    Currently Being Moderated
    Aug 6, 2009 8:27 PM (in response to ilcampioni)
    You will have to take that up with AT&T as we are users just like you.
    Dell Vostro 1400, Windows Vista, iPhone 3G 16GB, iPod video 60GB
  • MHartong Calculating status...
    Currently Being Moderated
    Aug 8, 2009 5:03 PM (in response to ilcampioni)
    join the party. I had mine exactly ONE WEEK and it's at least $400 to replace it. totally screwed up!
    Mac OS X (10.4.6)

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