Previous 1 2 3 4 Next 88 Replies Latest reply: Jan 25, 2010 1:56 PM by Roberto66 Go to original post
  • Allan Sampson Level 10 Level 10 (123,370 points)
    I used a first generation iPhone for over a year, and I've used my 3G for over a year now, and I've never experienced the same.

    I don't believe this is common. If this were common, there would be many posts here reporting the same, which I haven't seen.

    Since restoring your iPhone with iTunes as a new iPhone or not from your iPhone's backup has not resolved this, the iPhone includes a one year warranty. You can call AppleCare at (800) 694-7466, or make an appointment at an Apple store if there is one nearby.
  • HighLife420 Level 1 Level 1 (0 points)
    if you look back you will see a link to a similar thread with the same issue.

    Are you watching running processes?

    When i say mail opens up, not saying that mail program pops up on the screen on your iphone, the mail runs in the back ground. Im using a appstore app called System Activity Monitor. It shows all the running processes.

    Now when you actually open the contacts window (the window pops up) in the background, Mail will open up (not the window, just in the background) and then it checks the mail.

    its kinda like safari....even though you close it with the home button, it still runs in the background, you have to hold the power button, then hold the home button to actually close the app.

    Message was edited by: HighLife420
  • Allan Sampson Level 10 Level 10 (123,370 points)
    if you look back you will see a link to a similar thread with the same issue.


    Yes I did.

    And copied from my previous post.

    I don't believe this is common. If this were common, there would be many posts here reporting the same, which I haven't seen.


    One thread here with very few posts based on the millions of iPhones sold does not equate to this being a common problem.

    When i say mail opens up, not saying that mail program pops up on the screen on your iphone, the mail runs in the back ground. Im using a appstore app called System Activity Monitor. It shows all the running processes.


    The iPhone's Mail client is capable of running in the background. I access two accounts with the iPhone's Mail client. One is an IMAP account with Push capability, but I have Push access turned off for the account preferences. The other account is a POP account. I have Fetch set to automatic with both email accounts automatically checked for new messages every 30 minutes. Unless I open the Mail client, my accounts are checked for new messages every 30 minutes. I don't receive any new messages in between the automatic check for new messages unless I launch the Mail client and the Mail client only.

    Now when you actually open the contacts window (the window pops up) in the background, Mail will open up (not the window, just in the background) and then it checks the mail.


    Not with my iPhone it doesn't, and the same for Lawrence's iPhone who responded in this thread. I sync contacts and calendar events over the air with my MobileMe account accessed as an IMAP account. When I launch the Contacts application, my email accounts are not checked for new messages.

    Since restoring your iPhone with iTunes as a new iPhone or not from your iPhone's backup has not resolved this, the iPhone includes a one year warranty. You can call AppleCare at (800) 694-7466, or make an appointment at an Apple store if there is one nearby.
  • HighLife420 Level 1 Level 1 (0 points)
    when you open contacts, click on a persons name which slides the page over and shows the number and email...

    What app or how are you showing your background processes?

    mail doesnt open right away, you have to click on a persons name like you were going to call them and stop at that window.

    ALSO MAKE SURE MAIL ISNT RUNNING in the background already.

    Message was edited by: HighLife420

    Message was edited by: HighLife420
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Nope - not with my iPhone.

    I'm sitting in front of my MacBook Pro. The Mail.app on my Mac received the email notification from the discussions when you posted again to this thread.

    I launched the Contacts app and selected a contact revealing the contact's info. The new message available at the incoming mail server was not received by my iPhone's Mail client when doing so.

    When I launched the Mail client, the account was checked for new messages with the new message received.

    I've been using my 3G for over a year. I would have definitely noticed this if it ever happened when selecting the Contacts app, or when selecting a contact.
  • HighLife420 Level 1 Level 1 (0 points)
    see you mail.app is running in the background already

    which is why you cant duplicate this.

    make sure its not running in the background first...then open contacts and open a person...i have to reboot cause it doesnt let me close it. When you respring i just have Phone app running in the background. I just did the force close app when you hold the power button and then the home button to close the mail app. So if you open it and close it this way, then open up contacts and a persons name, you will see the mail app open in the background, if there is no mail in your box, it will download the emails.

    Im thinking it opens the mail app in the background to prepare if you are going to send a email from there.

    Im going to double check this on a buddies 3GS later on tonight.

    Message was edited by: HighLife420

    Message was edited by: HighLife420
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Then why wouldn't it do the same regardless?

    There is no such button in the middle of the screen when I select a contact to view the contact's info.

    To send an email to a selected contact with an email address, I must select the email address, which brings up a new message with the email address entered in the To: field.

    I'm certain I have powered my iPhone off and on, or done an iPhone reset without launching the iPhone's Mail client first after doing so - selecting contacts and opening a contact without the iPhone's Mail client checking my accounts for new messages.

    You can call AppleCare at (800) 694-7466, or make an appointment at an Apple store if there is one nearby.
  • HighLife420 Level 1 Level 1 (0 points)
    ya i dont know why it would open it up...what type of defect would cause something like that?

    I can do it over and over...open the mail app, force close it, open up contacts and select a person, im able to see the button with the persons email. Close contacts and open up system act monitor and boom mail is running in the background.

    what are you using to show your background processes?

    Message was edited by: HighLife420
  • Allan Sampson Level 10 Level 10 (123,370 points)
    I can do it over and over...open the mail app, force close it, open up contacts and select a person, im able to see the button with the persons email.


    What button with the person's email are you referring to? There is no such button available when I select a contact. There is an email address to select only.

    Even if Mail is running in the background (after being forced quit) when doing so, the email accounts should not be checked for new messages unless you actually launch/open the Mail client.

    This does not occur with my iPhone - never has, which I've used for over a year. If this were a common problem, there would be many threads here reporting the same, which I have not seen.

    Since there was no change after restoring your iPhone with iTunes as a new iPhone or not from your iPhone's backup, you can call AppleCare at (800) 694-7466, or make an appointment at an Apple store if there is one nearby.
  • HighLife420 Level 1 Level 1 (0 points)
    the button that has the persons email address...if you push it, it will launch the email app and allow you to email the person...

    its got the email adresss written inside.

    Try this...

    make sure mail of course is NOT OPEN or running...

    Open up contacts, open up a person contact with a email address...push the button with the email adress on it...it will open up a new message with the persons email. On the upper right hand side of the screen is CANCEL BUTTON..

    Push the cancel button and what screen pops up after the new message window closes? For me whatever email i used, its inbox pops up. If push the home button, the mail app continues to run in the background.

    Again, what program or app are you using to show your background processes? Myabe its not showing the correct info or not showing it in real time. Could also be that since you have email inside your box it might not download anything since you have them pushed already.

    Another thing, the reason why you not seeing this alot is prob due to the fact that most people are pushing their emails to their phone already. Which means, its not a problem for them.

    Its a problem for people who want to check their emails by opening up the email app...i dont need emails pushed in real time, but time to time i like to check it on the go.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Push the cancel button and what screen pops up after the new message window closes?


    The iPhone's Mail client is available, which is normal and by design.

    With a contact selected, if you select the contact's email address to send the contact a new email, a new email is launched automatically to compose a new email with the selected email address placed in the To: field for the new message automatically. This launches the Mail client, which is completely different from what you have been saying - that by selecting a contact and viewing the contact's info only caused the iPhone's Mail client to check your email accounts for new messages.

    With a contact selected, if you don't select the contact's email address - when doing so you are telling the iPhone that you want to send a new email to that email address, which pulls up a new email with the contact's email address automatically entered in the To: field, the iPhone's Mail client will not or should not be launched checking your email account's for new messages.

    No different when a contact is selected and you select the contact's phone number. The iPhone's Phone app will automatically dial the selected number, which launches the Phone application.
  • HighLife420 Level 1 Level 1 (0 points)
    exactly....

    if you in contacts and open up a contact with a email address...the mail app runs in the process to let you push that button to email. It starts when you open that contact and before you push that button to email that person. It would have to or you wouldnt be able to email a person from contacts.

    Now if you have NO MAIL in your boxes, NO MAIL AT ALL, or you have your Max (mine is lowest at 25) you will not download mail obviously. But if you have NO MAIL (i erace all my emails after reading) it will download the top 25. Try it that way, you need to have NO EMAILS in the box.

    Now, since the email app checks mail when you open it, when you open a new email message from contacts, it treats it as opening the email app and checks the mail.

    Why would you want it to check the mail then? when you compose a new message..

    Meaning, its obviously opening to the email app...but opening it in turn checks the emails for you. This is how its intended i know, but you see the problem with it?

    Again, this CANNOT be a feature and has to be some sort of bug...basically what you saying is we need to download emails (since the email app is opening) to compose a email.

    There has to be a way for the email app to know its being opened to just compose a email and not check the email cause its being opened for the first time.

    And it is different from selecting a persons phone number which lauches the phone app...A- Phone is ALWAYS RUNNING, cant turn it off really and B- Phone app doesnt check emails which in turn fills up your inbox and burns the already low enough battery even lower.

    Lets recap...

    We know that opening a email from contacts opens up the Email app in the process

    We know that opening the email app will check the email..

    We know that its intended for the email app to check email upon opening..

    Can it be safe to say that opening a person with email in the contacts lauches the email app, which in turns checks the email? Which again means that opening certain parts of the contacts will open the email and check email?

    Basically, we are back to square 1...i spent 25 posts proving it to you that it happens. Now, lets figure out why =)

    I dont understand why people just dont help with issues rather than trying to prove the person wrong..would really save alot of time and alot of posting.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    if you in contacts and open up a contact with a email address...the mail app runs in the process to let you push that button to email. It starts when you open that contact and before you push that button to email that person. It would have to or you wouldnt be able to email a person from contacts.


    When I select a contact to view a contact's info only - I don't select the contact's email address, the Mail client does not check my accounts for new messages. Does the Mail client on your iPhone check your accounts for new messages when you select a contact to view the contact's info only without selecting the contact's email address? Unless I've misunderstood you, this is what you are saying the Mail client does when you just select a contact to view the contact's info only.

    Now, since the email app checks mail when you open it, when you open a new email message from contacts, it treats it as opening the email app and checks the mail.


    Correct.

    Why would you want it to check the mail then? when you compose a new message..


    I don't care one way or the other. AT&T's data plan with the iPhone is truly unlimited.

    Meaning, its obviously opening to the email app...but opening it in turn checks the emails for you. This is how its intended i know, but you see the problem with it?


    I don't have a problem with it, but you obviously do.

    Again, this CANNOT be a feature and has to be some sort of bug...basically what you saying is we need to download emails (since the email app is opening) to compose a email.


    I didn't say this was a feature, but this is how it is designed - at the present time anyway, which doesn't fall under the definition of a bug.

    There has to be a way for the email app to know its being opened to just compose a email and not check the email cause its being opened for the first time.


    There is not a way - not at the present time anyway, but Apple could change this with a future firmware update.

    You can use this link to provide Apple feedback.

    http://www.apple.com/feedback/iphone.html
  • HighLife420 Level 1 Level 1 (0 points)
    By design, its supposed to check your email even if you just composing a email?

    ok, but you do agree that this shouldnt happen correct?

    and we can agree that, by design, this does happen right?

    and further more, we can agree since this is NOT what Apple intended, that this is a bug right?

    and Yes..If i remove all my emails (no number on Mail icon) open up contacts, open up a persons name with a Email adresss listed, from there wait a few seconds...go to home screen and email icon will have a nice big red number meaning it downloaded emails.

    The Data plan is truly unlimited...however the battery life is TRULY LIMITED! which means if a person DOES NOT want to push his email, the only choice he has is to turn it off completely...now Apple claims the iPhone isnt meant for business user, however it cant stop auto downloading email when the person DOESNT want it? Which is what most casual phone users prefer...

    Message was edited by: HighLife420
  • Allan Sampson Level 10 Level 10 (123,370 points)
    ok, but you do agree that this shouldnt happen correct?


    No. We can agree this is not what you want to happen, which I couldn't care less about.

    and we can agree that, by design, this does happen right?


    Correct.

    and further more, we can agree since this is NOT what Apple intended, that this is a bug right?


    No. This is obviously what Apple intended regardless if you agree with it or this is not what you want to happen, which has been the same since the first generation iPhone was released.

    and Yes..If i remove all my emails (no number on Mail icon) open up contacts, open up a persons name with a Email adresss listed, from there wait a few seconds...go to home screen and email icon will have a nice big red number meaning it downloaded emails.


    Not with my 3G, which I've used for over a year.

    The Data plan is truly unlimited...however the battery life is TRULY LIMITED! which means if a person DOES NOT want to push his email, the only choice he has is to turn it off completely...now Apple claims the iPhone isnt meant for business user, however it cant stop auto downloading email when the person DOESNT want it?


    Your email is not being pushed - not unless you have an email account that supports push access with push access enabled with the account settings. Your email account (or accounts) is being checked for new messages.

    When did Apple claim the iPhone isn't meant for business or for the business user. Can you provide a link where Apple has made such a claim?

    Apple could make a change to the way the iPhone's Mail client is currently designed in this regard. You can use this link to provide Apple feedback.

    http://www.apple.com/feedback/iphone.html
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