Earphones with Remote and Mic s/n for replacement

Please use the s/n of your iPod that came with your earphones

It doesnt matter, I got mine replaced the other day w/o a serial number or receipt

Please post a helpful, useful reply. Simply stating that you had your headphones replaced without explaining how you did it is not helpful.

I need the serial number off the headset (as does the original poster) in order to proceed in the Online Service Assistant for a defective headset. Clicking on the link for "finding your serial number" brings up a page that does not include instructions for headsets.

What number should be entered in the "serial number" field in the Online Service Assistant?

I have the same exact problem. And I have no idea where to find the serial number on it, too.

I have the same exact problem. And I have no idea where to find the serial number too.I also have an ipod touch 2nd gen.

omg i want to know that too , i tried every numbers on the earphone box and none of them work... someone please help us out if you know. thanksss

Did any of you guys ever find out the s/n of the earphones i cant seem to find them ethier

Hi, yesterday i bought my third pair of Apple earbuds of this year and today they are already broke the sound is good but the quality is just worthless.
So tomorrow i'm going to the apple store and to get my new and free earbuds if they won't give me a new pair then the Apple customer service ***** big time just like the quality of my earbuds.

omg the same thing happend to me then they sent me ones without a remote i yelled at them they sent me in ear ones i yelled at them again then i finally got the right ones and got to keep all three pairs

I need this as well bought them separately and i'm still under the one year, tried on-line support but that's not helpful as I don't have a serial number and there's no apple store any where near me

Agree! there is no serial number for Apple In-Ear Headphones with Remote and Mic. I lost my mid ear buds and wanted to get a replacement (I would pay for the replacements) but can't seem to. 😟

Well obviously I have the same issue, because today my the right earphone for my iphone 3g s earphones just stopped working, when earlier there was no problem, any suggestions?

Hi, the same thing happened to me - the right side of the in-ear headphones suddenly stopped working (purchased in Dec 08). And as you said the In-Ear Headphones have no serial number so I also couldn't use the online service assistant. Instead I called the technical support for the iPod/iPhone (unfortunately there's no number for ipod accessories) and told them the whole story. They are sending me now a replacement via UPS and I simply have to give the old ones back within 10 days or directly to the UPS guys who deliver the new ones.

Tip: Mention from the beginning that you _purchased the headphones separately_ otherwise they will forward you to 2nd level iPod/iPhone support and they can't help you (and that takes hours...). Also don't let them forward you to the Apple Store number, because they only replace parts within 14 days and have nothing to do with the warranty of the headphones (as far as I know/experienced it). By the way later you will receive a mail (regarding the exchange) where they call the headphones a "NON-SERIALIZED PRODUCT" and they will get a "fake(?)" serial number.

This is how it worked here in Germany. Hope it helps a little.
Best regards,
Alex

I had the same problem. I called Technical Support and they said to go to the apple store for a (free?) replacement. I'm going sometime this week so I'll tell you guys how it goes.