How to open port 3689 ?

Question

Level 4

1,222 points

How to open port 3689 ?

I tried to connect iTunes to a remote NAS server, which always functioned without any problems. But now iTunes alerts me that the shared media library doesn't react (-3260) and that I should check if port 3689 is open.

How can I open it?

Thanks a lot

Peter

iMac G5/2/2000/250, Mac OS X (10.5.7), BlackMacBook

Posted on Aug 11, 2009 5:07 AM

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Answer 1

planb77

Level 7

32,434 points

Aug 11, 2009 5:52 AM in response to Peter R.

Hello Peter R.

This Apple support document explains how to open ports for the Apple TV, but just apply it using port 3689 for iTunes. Check it out. Hope it helps.

http://support.apple.com/kb/TS1447

B-rock

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Answer 2

Peter R. Author

Level 4

1,222 points

Aug 11, 2009 6:19 AM in response to planb77

Hi,
thanks a lot. Exactly this is the problem (screenshot on http://support.apple.com/kb/TS1447). Unfortunately, this page refers to OS X.4. And there is no equivalent for X.5 there.

Peter

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Answer 3

planb77

Level 7

32,434 points

Aug 11, 2009 6:40 AM in response to Peter R.

Sorry about that.

Head to System Preferences -> Security -> Firewall tab. Then make sure "Set access for specific services and applications" is the selected option. Then click the add button, and choose iTunes from the list. Also, make sure it is set to "allow incoming connections."

See if that helps.

B-rock

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Answer 4

Peter R. Author

Level 4

1,222 points

Aug 11, 2009 6:51 AM in response to planb77

This was my setting before. Now I have turned off the FW completely - and there is no difference. Weird..

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Answer 5

Aug 11, 2009 7:00 AM in response to Peter R.

Any chance that the server is blocking that port, not your Mac?

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Answer 6

Peter R. Author

Level 4

1,222 points

Aug 11, 2009 7:08 AM in response to Jeff Kelleher

Seems you're right. 😟

%$&§ Windows machine! On one Mac, the iTunes folder shows up normally, on the other, I have no access. There's that traffic sign, and I can't change anything there, as it's a &%$§ Windows NAS.

Oh, how I hate'em....

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