Skip navigation
This discussion is archived

iPhone shows its charging but not showing up in itunes??

2761 Views 10 Replies Latest reply: Aug 12, 2009 5:53 PM by xenonvisions RSS
xenonvisions Calculating status...
Currently Being Moderated
Aug 12, 2009 3:56 PM
Itunes was connecting to my iPhone fine a week ago, but ever since I reset my iPod Touch and got it connected, now my iPhone won't connect, but it does show thats charging.

I've re-installed the iTunes twice, did a soft reset on the iPhone and even installed iTunes on a another laptop and it wouldn't even detect my iPhone (this makes me think it could be something on the iPhone side.

I don't want to hard reset my iPhone and lose all my data.

Please help.
iPhone 2g, iPhone OS 3.0
  • Allan Sampson Level 10 Level 10 (122,145 points)
    What do you mean by a soft reset and a hard reset?

    If you mean restoring your iPhone with iTunes as being a hard reset, no data should be lost - not when restoring your iPhone with iTunes from your iPhone's backup.

    Contacts, calendar events, and Safari bookmarks are designed to be synced with a supported application on your computer so if you are syncing this data with a supported application on your computer as designed and intended, this data will not be lost. Although contacts and calendar events are included with your iPhone's backup, it isn't a good idea to depend on your iPhone's backup alone for this data.

    Photos in your iPhone's camera roll are also included with your iPhone's backup, but these photos can and should be imported by your computer as with any other digital camera.

    iTunes content is not included with your iPhone's backup including 3rd party apps, but all iTunes content should remain in your iTunes library and can be re-transferred to your iPhone after restoring your iPhone from your iPhone's backup, and any photos transferred from your computer to your iPhone via the iTunes sync process should remain on your computer. 3rd party app settings and data created and stored by a 3rd party app is included with your iPhone's backup.

    If your iPhone is not recognized by iTunes, you won't be able to restore your iPhone with iTunes.

    If you are running Windows on both computers, this link may be helpful, with re-installing iTunes the last step.

    http://support.apple.com/kb/TS1495
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.5.8),  iPod w/Video 30GB,  iPhone 3G 16GB
  • Allan Sampson Level 10 Level 10 (122,145 points)
    soft reset meaning i just turned off my phone my holding down the power button and pusing over the slider.


    This means powering your iPhone off and on.

    An iPhone reset is done by pressing and holding the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release - ignoring the slide to power off when doing so. An iPhone reset does not affect any data or settings.

    Re-installing and un-installing and re-installing iTunes is the very last troubleshooting step per the link I provided. Have you tried any of the other troubleshooting steps included per the link provided?
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.5.8),  iPod w/Video 30GB,  iPhone 3G 16GB
  • Allan Sampson Level 10 Level 10 (122,145 points)
    More than likely this is the issue. Reinstalling iTunes for Windows should include installing the required driver or drivers for the iPhone and if not, there may be something wrong with your PC that is preventing this.
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.5.8),  iPod w/Video 30GB,  iPhone 3G 16GB
  • Allan Sampson Level 10 Level 10 (122,145 points)
    Sorry, but it will need to be someone who is more up to speed on Windows and Windows drivers than I am.
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.5.8),  iPod w/Video 30GB,  iPhone 3G 16GB

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.