14 Replies Latest reply: Aug 15, 2009 11:46 AM by BDAqua
antman33 Level 1 Level 1
For some reason, every time I pop in a blank dvd to burn or any NON movie dvd, I get this "computer cant find Norton blah blah blah" window error type thing ... how the heck do I get rid of that or keep it from popping up in the future?

Image and video hosting by TinyPic

Powerbook G4, Mac OS X (10.4.11), 15 inch laptop
  • BDAqua Level 10 Level 10
    Did you use Norton's uninstaller?

    Might try AppDelete...

    http://www.apple.com/downloads/macosx/systemdiskutilities/appdelete.html
  • antman33 Level 1 Level 1
    Well I tried it and deleted what i thought was the norton program but the problem still persists. Is there some place that tells the computer to check for norton everytime a new external device is added to the desktop? I have no idea why its still doing it but everytime I open up a device which pops up on the desktop as "something external" this window pops up.
  • BDAqua Level 10 Level 10
    There are other places than just the APP itself.

    Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.

    Also see what is in System Preferences>Other Row.

    Also look in these if they exist, some are invisible...

    /private/var/run/StartupItems
    /Library/StartupItems
    /System/Library/StartupItems
    /System/Library/LaunchDaemons
    /Library/LaunchDaemons
  • antman33 Level 1 Level 1
    Ok here is what i get in that first thing you said (I dont even know what half of these are - should I get rid of them as well?):
    Image and video hosting by TinyPic

    Here is what i found in the "other" row (i also have no idea what these are - should i get rid of them?)
    Image and video hosting by TinyPic

    Now, im sorry for being a total dope but how do you find those other places you mentioned?

    Message was edited by: antman33

    Message was edited by: antman33
  • BDAqua Level 10 Level 10
    OK, doesn't look like any of those are calling Norton.

    The ones in the Other Row are for viewing Videos that QT doesn't normally support.

    Now, im sorry for being a total dope but how do you find those other places you mentioned?


    Naw, don't feel that way, it's only easy once you know how.

    In finder, select Go menu>Go to Folder, and paste in one of those lines, including a trailing /, like...

    /private/var/run/StartupItems

    If you don't see anything it's empty.
  • antman33 Level 1 Level 1
    Ok here are my results - only 2 had anything and i have no clue what any of it means?

    /private/var/run/StartupItems EMPTY

    /Library/StartupItems EMPTY

    /System/Library/StartupItems:Image and video hosting by TinyPic

    /System/Library/LaunchDaemons: Image and video hosting by TinyPic

    /Library/LaunchDaemons EMPTY
  • BDAqua Level 10 Level 10
    Dang, doesn't look like it's any of those places! ?

    Might get Norton's uninstaller...

    http://service1.symantec.com/SUPPORT/num.nsf/docid/2005051716291611?Open&docid=1 998080513401011&nsf=num.nsf&view=pfdocs

    I'd get EasyFind...

    http://www.macupdate.com/info.php/id/11076

    http://www.versiontracker.com/dyn/moreinfo/macosx/8707

    Search your whole HD for just norton then symantec & these files...

    * KTUM.kext
    * SymEvent.kext
    * SymOSXKernelUtilities.kext

    Also on /usr/bin/ look for Navx

    See also... http://www.macosxhints.com/article.php?story=20050815224226111
  • antman33 Level 1 Level 1
    ok well the norton/symantec uninstaller found nothing to uninstall so its on to step 2 i suppose?
  • antman33 Level 1 Level 1
    ok it looks like this Easyfind found a "KTUM.kext", "SymEvent.kext" and "SymOSXKernelUtilities.kext", do i just put them in the trash and empty, then restart?

    All 3 were all in this same place:

    Image and video hosting by TinyPic

    Does that tell you anything?

    And what is that 3rd thing you mentioned? The "navx" thing?
  • BDAqua Level 10 Level 10
    Well, the one in the Graphic is in Previous Sytem folder, you can trash that whole folder.

    Did you Finder>Go to Folder...

    /usr/bin/

    Is Navx there? If so trash it.
  • antman33 Level 1 Level 1
    Ok so I trashed the "previous systems folder" (which took forever to "empty the trash" & was apparently almost 6 gigs - does this mean anything?) and this is what I found in the "bin" folder:

    Image and video hosting by TinyPic

    As you can see, there was no "Navx" that I could find. Do you think that the problem could have something to do w the "previous systems folder"?

    Message was edited by: antman33
  • BDAqua Level 10 Level 10
    Do you think that the problem could have something to do w the "previous systems folder"?


    Nope, that stuff doesn't get run, just happens with A&I for safety.

    I wonder if the Launch DB has anything to do with it!?

    Resetting Launch Services...

    http://www.thexlab.com/faqs/resetlaunchservices.html
  • antman33 Level 1 Level 1
    Ok so which should I try?

    "There are two approaches to resetting Launch Services:

    1. Use a third-party utility, such as Cocktail or Yasu, to rebuild or reset, respectively, the Launch Services database. Be sure to employ a version of the utility that is compatible with the version of Mac OS X you are using.
    2. Reset Launch Services manually: follow the steps in the order specified for the version of Mac OS X you are using:

    o Mac OS X 10.5 Leopard®.
    o Mac OS X 10.4 Tiger®. "

    And are there any specific things I should know, note or pay attention to while doing this?

    Message was edited by: antman33
  • BDAqua Level 10 Level 10
    1. A 3rd party utility makes it easy.

    2. The Tiger directions turn out easier once you do it.

    And are there any specific things I should know, note or pay attention to while doing this?


    Nope, not really, all it's doing is getting rid of the present DB, it'll rebuild a new one when you reboot.