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How do I get rid of this "Norton" pop up window that pops up frequently?

For some reason, every time I pop in a blank dvd to burn or any NON movie dvd, I get this "computer cant find Norton blah blah blah" window error type thing ... how the heck do I get rid of that or keep it from popping up in the future?

User uploaded file

Powerbook G4, Mac OS X (10.4.11), 15 inch laptop

Posted on Aug 13, 2009 12:20 PM

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14 replies

Aug 14, 2009 4:14 AM in response to BDAqua

Well I tried it and deleted what i thought was the norton program but the problem still persists. Is there some place that tells the computer to check for norton everytime a new external device is added to the desktop? I have no idea why its still doing it but everytime I open up a device which pops up on the desktop as "something external" this window pops up.

Aug 14, 2009 9:35 AM in response to antman33

There are other places than just the APP itself.

Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.

Also see what is in System Preferences>Other Row.

Also look in these if they exist, some are invisible...

/private/var/run/StartupItems
/Library/StartupItems
/System/Library/StartupItems
/System/Library/LaunchDaemons
/Library/LaunchDaemons

Aug 14, 2009 4:26 PM in response to BDAqua

Ok here is what i get in that first thing you said (I dont even know what half of these are - should I get rid of them as well?):
User uploaded file

Here is what i found in the "other" row (i also have no idea what these are - should i get rid of them?)
User uploaded file

Now, im sorry for being a total dope but how do you find those other places you mentioned?

Message was edited by: antman33

Message was edited by: antman33

Aug 14, 2009 4:41 PM in response to antman33

OK, doesn't look like any of those are calling Norton.

The ones in the Other Row are for viewing Videos that QT doesn't normally support.

Now, im sorry for being a total dope but how do you find those other places you mentioned?


Naw, don't feel that way, it's only easy once you know how.

In finder, select Go menu>Go to Folder, and paste in one of those lines, including a trailing /, like...

/private/var/run/StartupItems

If you don't see anything it's empty.

Aug 14, 2009 5:09 PM in response to antman33

Dang, doesn't look like it's any of those places! 😟 ?

Might get Norton's uninstaller...

http://service1.symantec.com/SUPPORT/num.nsf/docid/2005051716291611?Open&docid=1 998080513401011&nsf=num.nsf&view=pfdocs

I'd get EasyFind...

http://www.macupdate.com/info.php/id/11076

http://www.versiontracker.com/dyn/moreinfo/macosx/8707

Search your whole HD for just norton then symantec & these files...

* KTUM.kext
* SymEvent.kext
* SymOSXKernelUtilities.kext

Also on /usr/bin/ look for Navx

See also... http://www.macosxhints.com/article.php?story=20050815224226111

Aug 15, 2009 4:44 AM in response to BDAqua

Ok so I trashed the "previous systems folder" (which took forever to "empty the trash" & was apparently almost 6 gigs - does this mean anything?) and this is what I found in the "bin" folder:

User uploaded file

As you can see, there was no "Navx" that I could find. Do you think that the problem could have something to do w the "previous systems folder"?

Message was edited by: antman33

Aug 15, 2009 10:54 AM in response to BDAqua

Ok so which should I try?

"There are two approaches to resetting Launch Services:

1. Use a third-party utility, such as Cocktail or Yasu, to rebuild or reset, respectively, the Launch Services database. Be sure to employ a version of the utility that is compatible with the version of Mac OS X you are using.
2. Reset Launch Services manually: follow the steps in the order specified for the version of Mac OS X you are using:

o Mac OS X 10.5 Leopard®.
o Mac OS X 10.4 Tiger®. "

And are there any specific things I should know, note or pay attention to while doing this?

Message was edited by: antman33

How do I get rid of this "Norton" pop up window that pops up frequently?

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