2 Replies Latest reply: Aug 25, 2009 1:13 AM by cdtjuk
lynj Level 1 (0 points)
I am attempting to move my iTunes and iPod Nano 3rd gen to a new Dell Inspirion 1545 with no luck. It all works fine on my old xp setup. Setting up the new laptop is not working I continue to receive the same error message. I have installed, uninstalled and reinstalled iTunes 8 multiple times. It shows up fine. I connect my iPod(it has newest version of 8 from old xp laptop) and the problems begin. It will sync or so it says but not really. The last time it removed some music but no podcasts. I have done the 5 r's until I'm blue in the face. I have followed the Apple tech sheet ts1538 and others with no luck. What I am finally seeing is that as soon as the sync process occurs the usb driver goes weird and gives me the error 21 messsage. If I look at the device driver info without a sync all is well. As soon as the sync attempts, it locks up this driver. Restarts release the driver until a sync occurs. At no point does the iPod show up as a device on my computer. Please if anyone has a clue let me know. I've googled and searched
Apple high and low to no avail.

Dell Inspirion 1545, Windows Vista, Windows 32