12 Replies Latest reply: Nov 17, 2009 2:07 AM by armadillo08
WolfyAK Level 1 Level 1 (0 points)
Neither my iMac nor my Macbook running OS X 10.5.8 are able to connect to my Airport Express via Airport Utility. When I start AU, I get the message:

AirPort Utility was unable to find any Apple wireless devices

Both machines (as well as an iPhone and iPod Touch) are able to use the network I have already set up on the AE, but I am no longer able to connect to the AE itself to see and modify configuration settings. I believe this is relatively new misbehavior - I have successfully connected to the AE via AU at least once in the last 4 months.

I have tried unplugging the AE for 30 seconds and plugging it back in, but to no avail.

Thanks in advance for any help the good folks here can provide...

iMac and Macbook, Mac OS X (10.5.8), Airport Express
  • Scott Tipping Level 1 Level 1 (10 points)
    ARG! I am having the same problem. Any help would be great.
  • Eric Emerson Level 1 Level 1 (5 points)
    I have been having the same problem since returning from vacation a week ago. All computers have MAC OS 10.5.8 (2 powerbooks, 1 macbook, and 1 iMac). They see the Airport Extreme w/ 802.11g (v 5.7) and the two time capsules (v 7.4.2). One Airport Express works intermittently (green to flashing amber) - the other Airport Express is on flashing amber all them time. The Airport Utility will see the one AE when it is green, but only then. I've unplugged them and pushed/held the reset button for 15 sec while plugging back in, I have connected the AExpress to the AExtreme via ethernet cable - I forgot the results of that as I have tried many permutations. As this seems to be a hot topic, did something recently happen within an update that has caused this?
  • Bob Timmons Level 10 Level 10 (88,780 points)
    Have you tried connecting an ethernet cable from your computer to the AirPort Express to see if AirPort Utility can see it that way?

    You may have already tried this, but your post did not indicate that you had.
  • WolfyAK Level 1 Level 1 (0 points)
    Yes, I've already tried a direct connection via Ethernet, to no avail.
  • Bob Timmons Level 10 Level 10 (88,780 points)
    Sometimes, the AX will just "appear" in AirPort Utility, but when it doesn't, the only real option at that point is to hard reset the device back to factory defaults and try to reconfigure it.

    Try the usual hard reset of holding in the reset button until the amber light blinks quickly to see if AirPort Utility can see the AX now.

    If still no luck, try a hard reset as follows:
    Unplug the Express for a few minutes
    Hold in the reset button and keep holding it in while you plug the power back in
    Release the reset button after approximately 10 seconds
  • WolfyAK Level 1 Level 1 (0 points)
    Thanks for the advice, Bob, though I didn't actually end up using it. I was reluctant to do a hard reset for fear of not being able to get the AX back and working.

    What I did end up doing shouldn't have made a difference, but it did - I simply logged in to my Comcast router, toggled port 22 forwarding off, and then toggled it back on. Voila, AU once again was able to find my AX.
  • DP030 Level 1 Level 1 (0 points)
    My Airport Express doesn`t disappear anymore from Airport Utility after changing my WLAN Router from WPA2 to WPA.
  • theaterfan Level 1 Level 1 (0 points)
    I just tried all of this too, and to no avail. Anyone else found any other kind of fix?

    Thanks.
  • kian777 Level 1 Level 1 (0 points)
    I had similar problem until I changed from a WEP password to a WP2, something like that. Its the only open for a password with a 2. Anyway, somehow that solved the problem and now my network is working great.
  • richardlw Level 1 Level 1 (15 points)
    I have the same problem.
    I have an airport operating on my windows based office network for a year or so. I just bought a mac book pro (OS X 10.6.1) and a time capsule for my home, and my mac book logs in fine to it.

    But when I got to the office, it cannot find a network to connect to. The airport utility tells me it cannot find an apple device.

    all of the wired computers and wireless windows computers work fine and can navigate. I'm using one to write this.
  • MacBook8 Level 1 Level 1 (0 points)
    Same problem here, too.

    AEBS is running fine (has been reset, etc and no problems.) AX has been reset to factory settings, reset again, has green light, works fine with Ethernet, but the Airport Express fails to show up in Airport Utility. Basically, I'm left with an AX that is redundant. Really annoying.

    Waiting for a fix.
  • armadillo08 Level 1 Level 1 (0 points)
    i've got a similar problem. My AX used to work great, but now for some reason AU can't find it anymore. it says: "Airport Utility was unable to find your Apple wireless device after restarting. The settings for this Apple wireless device have been successfully updated, but there was a problem rejoining the network...", i tried hard, soft, factory default resets, no change. any idea?