Apple TV keeps rebooting

Question

Level 1

16 points

Apple TV keeps rebooting

I recently updated to Software Version 2.4, and the Apple TV keeps rebooting. Specifically- when viewing anything from the iTunes Store. This is problematic because when the system starts up, poster art from the iTunes store launches behind the menu, causing the system to restart. The poster art actually never loads, but shows the grayed-out tickets. My only work-around is to unplug ethernet from the device, let it boot, move to a screen that doesn't show iTunes Store content, and then plug the ethernet cable back in. If I attempt to back into the iTunes store, say from the TV Shows> Top TV Shows, it reboots, and keeps doing so until I unplug ethernet. Content, synced or streamed, purchased or self-encoded plays back fine.

An unrelated problem is slow menus and menu flickering. When going back and forth to say, My Music> Playlists> My Playlist, it is now taking the Apple TV a much longer to catch up. Sometimes, especially when the playlist or list of TV Shows is long, the names of the shows or songs flicker.
Thanks for any suggestions.

MacBook Pro, Mac OS X (10.5.8), Apple TV, iTunes 8.2.1

Posted on Aug 15, 2009 7:53 PM

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Answer 1

Aug 16, 2009 3:52 AM in response to Apple_TV_fan

It sounds like a network issue to me if the tv works fine when the the network isn't connected.

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Answer 2

Apple_TV_fan Author

Level 1

16 points

Aug 16, 2009 8:31 AM in response to Winston Churchill

The Apple TV can sign in and out of the iTunes store. It can Authorize and De-authorize. It can sync and it can stream. It is just when it it tries to display things (Posters and/or Menus) from the store that it reboots. If I never try to buy or look at the store, everything works fine.
This has been happening since I updated to 2.4 last week.

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Answer 3

Chenks

Level 5

7,435 points

Aug 16, 2009 8:52 AM in response to Apple_TV_fan

"network related" can mean both internal and external.
the things you say that makes it reboot are all external network related.

try a factory restore.

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Answer 4

Apple_TV_fan Author

Level 1

16 points

Aug 17, 2009 2:04 PM in response to Chenks

Tried factory restore (which takes it back to v1.0). Everything works as v1.0 (trailers, etc). Can still sync and stream. Upon updating to v2.4, it restarts once the Apple TV tries to get into the iTunes store. Still syncs and streams, AirTunes, YouTube and Flickr work, it's just when I try to access the iTunes Store (Top Movies, Top TVShows, Top Music, etc) that it restarts. It doesn't do a full reboot, it just shows the White Apple, brings up the menu, then loads the grayed-out movie tickets in the background, then restarts again.

I have actually tried Factory Restore several times, and each time that 2.4 is loaded and the restart happens the first time, a diagnostics dialog appears and asks me if I want to notify Apple.

I have reset the my network, and have tried wired (which is normally connected) and wireless, and have tried syncing to another Mac, all of which end in the same result.

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Answer 5

unibass

Level 1

9 points

Oct 8, 2009 11:19 AM in response to Apple_TV_fan

Greetings,

Did you ever get an answer to this? Mine does the exact same thing. As long as I prevent access to the internet via my firewall, it works great. Once it see's apple.com, then it's all over and I'm stuck in an infinite reboot loop.

Regards,
Michael

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Answer 6

Oct 8, 2009 11:38 AM in response to unibass

Do you use a proxy server or have anything other than a standard internet connection, are you blocking any ports yu should have open. See the ports required by the Apple TV

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