Software Update cannot connect - Browsing works

Question

Software Update cannot connect - Browsing works

I recently installed Mac OS 9 on my Titanium PowerBook G4. Since upgrading via Software Update to 9.2.2, Software Update has not been working anymore; it fails with the message "Software Update is not able to connect to the Internet. Please check your configuration and try again."

At the same time, browsing the Internet works perfectly. Does anybody have an idea what the problem may be?

-Michael.

MacBook 2.4GHz, Mac OS X (10.5.8), 4 GB RAM, 320 GB hard drive

Posted on Aug 16, 2009 6:38 AM

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Answer 1

Aug 16, 2009 9:10 AM in response to Michael Muench

Hi, Michael -

Some things to try -

Make sure that the extensions named Security Library and Security Manager are enabled (checkmarked) in Extensions Manager.

Increase the Preferred memory allocation to 5000 for these items -
• Software Update (System Folder >> Comtrol Panels)
• Software Update Engine (System Folder >> Extensions)
• Installer Engine (System Folder >> Application Support >> Software Update)
Article #TA21666 - Assigning More Memory to an Application

Throw away the file named Software Update Preferences (Syatem Folder >> Preferences). Then restart.

***

Epson Scanner Monitor, a 3rd-party extension, is known to sometimes interfere with Software Update.

Sometimes selecting the Mac OS Base or Mac OS All set of extensins in Extensions Manager, and then restarting, will get rid of a conflict and allow Software Update to function.

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Answer 2

Aug 16, 2009 2:24 PM in response to Don Archibald

Hi Don,

thanks a lot for the quick response. I have executed all the steps, unfortunately to no avail. This is strange, since all other TCP/IP activities work perfectly, including connecting to my MacBook on Leopard as a server.

I will try disabling extensions...

-Michael.

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