Mail will not mark messages as read after being opened

Question

Level 2

345 points

Mail will not mark messages as read after being opened

Mail will not mark messages as read after being opened... the blue dot will NOT go away, no matter how many times I open the e-mail.

It's a simple pop account. I AM able to mark messages read with the message menu item (mark as read.) I also have nothing synced with it, no iPhone, no IMAP accounts, no .mac account, nothing.

But this is a real pain to have to do manually, when it used to happen automatically upon clicking the e-mail, it opening in a window to read, and then closing it.

All was working fine up until the 10.5.7 update. I hoped the 10.5.8 update would fix the problem, but no change. Everything else is working perfectly (I do the permissions repair/disk verify procedure before and after each update.)

Can't seem to find anyone else with this problem in here either, through search or just going through hundreds of messages.

IMac 24" 2.33, Mac OS X (10.5.8)

Posted on Aug 17, 2009 5:04 PM

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Answer 1

Aug 17, 2009 5:10 PM in response to Leslie Bell

if you want manually do this right click on the email and mark read.

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Answer 2

Leslie Bell Author

Level 2

345 points

Aug 17, 2009 5:17 PM in response to X- Developer

Well thanks, that's easier than using the menu for sure.

But is there a way to get it back to normal behavior?

Thanks!

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Answer 3

Aug 17, 2009 5:39 PM in response to Leslie Bell

Greetings,

Why don't you try rebuilding your Mail index:

1. Quit Mail.
2. Go to Home/Library/Mail and delete the Envelope Index file.
3. Restart Mail, wait for it to rebuild, then check to see if the problem goes away.

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Answer 4

Leslie Bell Author

Level 2

345 points

Aug 20, 2009 1:55 PM in response to Golden Shoes

Thanks. Tried it twice, made absolutely no difference in the behavior whatsoever.

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Answer 5

Aug 20, 2009 3:06 PM in response to Leslie Bell

Do you have a POP, or IMAP mailbox?

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Answer 6

Leslie Bell Author

Level 2

345 points

Aug 20, 2009 3:10 PM in response to Golden Shoes

POP. Thanks.

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Answer 7

Aug 20, 2009 3:18 PM in response to Leslie Bell

Okay, then lets try this:

1. Select all your messages in the Inbox; then use the contextual menu or the Message > Mark menu to mark them all as Read.
2. Quit Mail.
3. Go to Home/Library/Mail and delete the Envelope Index file.
4. Restart Mail, wait for the index to rebuild and retrieve any new email you might have, and see if the problem contineus. Hopefully it will not.

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Answer 8

Leslie Bell Author

Level 2

345 points

Aug 20, 2009 4:26 PM in response to Golden Shoes

No go. Not only did the inbox come out exactly the same, the e-mails I'd marked as read before I shut mail down came back as being UNread, and the behavior in the box is exactly the same. Click on an e-mail, close it, the blue dot persists.

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Answer 9

Aug 20, 2009 4:42 PM in response to Leslie Bell

If you select every message in your Inbox and mark them as Read, then quit Mail and restart it, do they all reappear as Unread, or just the ones that were Unread before? Have you tried creating a new user account to setting up Mail there to see if it happens there? If not, do that, too.

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