2 Replies Latest reply: Aug 19, 2009 6:34 PM by sbuzzz
sbuzzz Level 1 Level 1 (0 points)
I had to restore my ipod, which I thought I did, and now it will not show in itunes.

It is detected on my computer, and the files are erased on the ipod, but all that happens is it flashes "Do Not Disconnect" the entire time it is hooked up to the computer.

Please help.

Fifth Generation
  • srch Level 1 Level 1 (5 points)
    Some mundane suggestions:

    Did you try to uninstall-reinstall routine of iTunes?
    Do you connect the iPod after opening the iTunes or before? I suggest that you do it after opening the iTunes.
    (You have not mentioned, but if you are using XP then) try to see whether WMP is showing the iPod. In that case you know that the problem is with the iTunes.
    Try using the Diagnostic mode in iTunes and see what troubles it throws up.
  • sbuzzz Level 1 Level 1 (0 points)
    I can't reinstall because my ipod won't show in itunes.

    I have tried many different ways of hooking it up with no luck. The Ipod does show up in "My Computer"

    I ran the diagnostic and here is the result:

    ** iPod/iPhone Connectivity Tests **

    iPodService 8.2.1.6 is currently running.
    iTunesHelper 8.2.1.6 is currently running.
    Apple Mobile Device service 2.50.39.0 is currently running.

    Universal Serial Bus Controllers:

    Intel(R) 82801GB USB Universal Host Controller - 27C8. Device is working properly.
    Intel(R) 82801GB USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801GB USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801GB USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC. Device is working properly.

    No FireWire (IEEE 1394) Host Controller found.

    Connected Device Information:

    IPOD (K:\), Fifth Generation iPod (iPod with video) running firmware version 1.3
    Serial Number: 8Q650****
    Bus Speed: 61440



    ** iPhone/iPod Touch Sync Tests **

    No iPhone or iPod found.


    It both recognizes it and says it is not found!!