9 Replies Latest reply: Sep 5, 2009 5:22 PM by Daniel2008
eibell05 Level 1 (0 points)
Has anyone else had problems trying to download movie trailers from iTunes store?

What happens with me is that when I have found the trailer I want to download I click "Get Movie", as you do with any other Movie, TV Show or Music within the store, but when it downloads the file size is only something like 27Kb and I cant play any of the trailer.

2GHz 13inc MacBook, Mac OS X (10.5.8)
  • apophus6 Level 1 (0 points)
    Same problem man. Haven't found any solution.
  • beatlejuice95 Level 1 (0 points)
    I am as well having this same problem, is anyone trying to fix this issue?
  • Wilco09 Level 1 (0 points)
    Same problem - thought it could be something about country (Denmark) restrictions.
    But no????
    I´m addicted Apple Trailers.
    Someone please find a solution
  • Sebdude Level 1 (5 points)
    Having exactly the same issue here in the netherlands... They don't work via quicktime in safari, firefox, or playing directly in quicktime. I get error in dutch that the url is invalid... weird...
  • Volker Wurst1 Level 1 (5 points)
    Same problem here in Germany: When trying to watch a trailer, I just get a pop-up with an error message "invalid URL"...
  • hansende Level 1 (0 points)
    Yes I am having the same problem using my Windows Vista computer. I have in the past been successful in downloading hundreds of movie trailers using iTunes as recently as a week ago. But I went to Newest Trailers, and in my Download folder I get a temporary folder with a download.mov 24 KB file in it! I even went to the Apple website outside of iTunes and it did the same thing! You would think they would fix this or have an explaination!

    Maybe Apple is not aware there is a problem! How do we report this?
  • gpj73 Level 1 (0 points)
    I have the same problem, starting just a few days now. Get a Dutch message the URL is invalid.
    We have to wait for a solution, installed all the latest updates....
  • Kjetilx Level 1 (0 points)
    As pointed out by bitsflew in another thread, a temporary fix is to set the preferred system language to English and relaunch both Safari and Quicktime Player.
  • Daniel2008 Level 1 (10 points)
    There's no solution as far as I know, since Apple changed the way trailers are accessed through it's site (apple.com/trailers) and itunes, If you try to download and you get a weird 20 to 50 or so kB file, that's actually the htmfile of apple.com/trailers since Apple has disabled direct linking to their trailers. so for example this link to avatar 1080p trailer: [http://movies.apple.com/movies/fox/avatar/avatar2009aug0820a-tsr_h1080p.mov] won't work, and will instead send you back to the homepage at apple.com/trailers and right-clicking and save as, will, as described above get you a weird named file (depending on browser) that's actually an htmlfile (from apple.com/trailers) with either a name like "Pv+meMQw.html.part" on firefox or in the case of Safari (when pasting the url into the Downloads-window) something like "trailers.html" or "avatar2009aug0820a-tsr_h1080p.mov.html".