Previous 1 2 Next 23 Replies Latest reply: Nov 29, 2010 11:01 AM by tadtadtadtad
Tony99 Level 1 Level 1 (0 points)
Hi there,
I have a load of apps now in my itunes ,about 100 , and there are about 80 updates showing ,, but when i try to update all the apps, Error 414 keeps coming up ..can anyone help



imac, Mac OS X (10.5.5)
  • ecasadei Level 1 Level 1 (0 points)
    I'm getting the same error. I have 97 app updates available, and when I try to "Download All Free Updates" at once, a window pops up stating "IMPORTANT: This product contains material that may be objectionable to children under 17. By proceeding, you are confirming that you are 17 or older." and then I get an error message stating that iTunes could not complete my request because an unknown error (414) occurred. I have no idea which of these apps has been given a 17+ rating -- at first glance they all seem pretty tame -- otherwise, I'd update those manually and then try to download the rest all at once again. As it stands, I'm forced to update them all one by one. I've also seen the following error appear when I try to get an update on some individual apps:


    There's clearly some sort of bug in the age verification process during app updates. Frankly, I don't need Apple to babysit me with regard to my App Store purchases. I'm hoping that the popup asking me to confirm my age is part of this bug, and that it's not something I'll be forced to do every time I want to update a 17+ app. That would be a little ridiculous.
  • art on Level 1 Level 1 (0 points)
    I had this same problem recently, and I think it was because one of my apps was no longer available in the store. In my case it was Dance Dance Revolution Lite. I'm not sure why it showed up in the list of apps with updates, but it was identifiable because it did not have a "Get App" button under it's icon. I deleted the app from my computer, and the download all free updates button worked again.
  • machead08 Level 1 Level 1 (0 points)
    I had the same error popup also so instead of updating all at the same time, I manually updated each one and had no problem. I believe its a bug with iTunes. Hopefully this will be fixed in the next iTunes update.
  • Douglas Wirnowski Level 1 Level 1 (35 points)
    I'm also experiencing this error 414 problem (sad Apple seems to be adopting Microsoft's lame error reporting...)

    ~70 applications are listed, and I cannot update all in one easy action.

    So several people are running into this -- any fixes identified??
  • Preston Parish Level 1 Level 1 (35 points)
    I've ran into this problem as well. Very irritating. I don't have a single app w/ any objectionable material, much less a need for a constant age-check. pita..

    Anyone updated to 10.6.2 yet? I see that it contains a MobileMe sync fix but nothing is mentioned about iTunes or iPhone apps...
  • malasho Level 1 Level 1 (0 points)
    I have had this happen consistently over the last year. My experience is similar to the user that mentioned deleting an app that was no longer available. It is particularly frustrating because it should be an easy fix and seems to just get ignored by Apple. Since "unknown errors" could occur for a number of reasons, it is conceivable that there are several different "fixes" that will work for some and not others, but from my experience, I would check to make sure that all of the listed apps have an individual "get update" button. If any do not, remove it from your library and try again, once you are left with only "get update" enabled apps.

    If you are like me, you probably will want to hold on to a copy of the app for whatever reason. I have an uninstalled apps folder that I use for this purpose. Once I identify the app(s) that need to be removed, I go back to the full app list and right click on each app, choosing to reveal it in the finder. I move it to my uninstalled apps folder and then return to iTunes and then remove it. There may be a better way, but this is what works for me.
  • filmjoe Level 1 Level 1 (0 points)
    I had the same problem and went through all of my updates to see if any of my apps could be causing this. I was surprised to find that the eBay app is actually listed as 17+. After deleting it and it's contents I was able to download the 80 something updates I had waiting.

    Hopefully if you have that app this will solve your problem. I suppose if you want to keep the eBay app you'll have to delete it before each mass update and reinstall it from the store after.
  • sdlrmcc Level 1 Level 1 (0 points)
    I found it much easier to just update ebay by itself, then update all the rest. No deleting required. This discussion did help me though.

  • DaphneC Level 1 Level 1 (0 points)
    Me too. I guess I will have to update them one by one. I don't have any objectionable material either and it keeps asking me.
  • Chris Innanen Level 1 Level 1 (10 points)
    I just had this problem as well. After identifying and manually updating all the 17+ apps (usually ones that primarily display user-generated information like ebay and cragslist) I no longer got the 17+ warning alert OR the 414 error alert that always followed it.

    So I would check for apps that have been removed from the store as well as 17+ rated apps and do those manually, then you can use the Update All button for the rest.
  • whobody Level 1 Level 1 (0 points)
    I baffled iTunes support through emailing, AppleCare phone support, and an in store Genius Bar with a similar issue. No answers.

    After trying every option and preparing for a complete reinstall, I deleted a bunch of apps, including eBay, and the problem has gone away. I have another app that requires 17+ age verification, the police scanner radio (cool!), and still didn't have any issues. I'd like to blame the eBay app for sure, but can't be totally certain.
  • Newbie0709 Level 1 Level 1 (0 points)
    Well, I am not sure if it just worked for me. "Get Update" manually for "eBay" and after completion, "Get All Updates". It worked
  • cycle60 Level 1 Level 1 (15 points)
    I encountered this error got around it by manually updating any and all apps with +17 content (eBay, Esquire mag, some cocktail apps, poker, etc.)

    It took a little hunting and pecking to get them all - I had 54 updates available - but once I did, the Update All option worked without a hitch.

    Hope this helps.
  • kristi.palmer Level 1 Level 1 (0 points)
    In iTunes on my Mac, I've been having the issue with error "An error occurred. The iTunes store could not complete your request, please try again later" for weeks now. I had over 200 apps installed; after reading forums I have deleted about 50 of them, including paid apps, including eBay, including random apps. I continue to get the error.

    I am able to access the iTunes store for updates by using my phone. For as long as this has been true, I have been downloading updates in this manner. It is slow, and painful, and there is a bizarre disconnect between iTunes on my Mac and the App Store updates on my phone, that - even after syncing the two devices - I see a different quantity of updates needed (might be 2 on the phone and 9 on iTunes, or 0 and 4, etc.; I haven't identified any pattern except that iTunes update quantity is higher).

    On the Mac, I can't even get to a screen that allows me to update individual apps. The process that occurs is:
    1. I open iTunes and go to my Apps screen
    2. iTunes notifies me that I have updates
    3. I click the link for "n numbers of updates are available"
    4. iTunes progress bar at the top of the window says "accessing iTunes store"
    5. the login window for my account opens
    6. I enter my password and submit
    7. iTunes progress bar again says "accessing iTunes store"
    8. the error window opens

    I have been installing available iTunes and OS updates, hoping that the bug would get fixed.

    This has become increasingly aggravating, and I'm irritated that it has persisted for so long without a fix (I am fairly sure that it's been ~8-12 weeks or so since it began). The iTunes store is at the heart of Apple's primary focus these days, the mobile market. Clearly it's a fairly common problem. And I agree that the error message content is disturbingly Microsoft-like.
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