Previous 1 2 Next 22 Replies Latest reply: Jan 27, 2010 4:58 PM by Piano25
xXneedshelpXx Level 1 Level 1
I havent had any trouble syncing my ipod until last week when i purchased a song. When i dragged the song to a playlist on my ipod, it appeared grey in my playlist (because it was still loading) and then disappeared. I repeated this until i gave up and I reported this as an issue to itunes. When i tried again it worked and i thought maybe the problem had fixed itself, but i tried to add a CD to my ipod a few days ago and it only synced half of the songs. Now when i try to sync the leftover songs an error box pops up saying "The iPod (name of ipod) cannot be synced. Required file not found."

Some songs will sync perfectly normal, some load but disappear, some eventually just sync, and some won't sync at all. Has anyone had this problem/ can anyone help SOLVE it? please and thank you!!!

Windows 98
  • Dudeman55557 Level 1 Level 1
    Look at your ipod screen. What does it say when it fails to load the songs on?
  • xXneedshelpXx Level 1 Level 1
    It just continues to show the usual "do not disconnect." And in the very upper left corner it shows a little loading circle that just stops and starts.
  • Buffyfan410 Level 1 Level 1
    I have just had the same problem with mine recently D=
    Only in my case, i wasn't trying to get things on, but rather transfer them off. I recently had to wipe my harddrive and I had connected my iPod to transfer my purchased items back onto iTunes. BUt it won't transfer them, instead just coming up with the same error message you described.
  • ClarkKorb Level 1 Level 1
    Having the same problem after doing a restore
  • zemlin Level 1 Level 1
    Add me to this list.
    I did a restore yesterday and now cannot get it to sync. Update to iTunes V9 does not change things. I get "the required folder cannot be found"

    Message was edited by: zemlin
  • zemlin Level 1 Level 1
    Just noticed that my iPod is shutting down and restarting when this happens - so iTunes is losing touch with the iPod when it shuts down. Now the question is what's causing it to shut down during the sync?
  • zemlin Level 1 Level 1
    I have decided that the battery needs to be replaced.
    I believe the battery charge is being pulled down by the continuous hard disk activity, even though the unit is plugged in and charging. I can sync short play lists of a few hundred tracks, but if I try to sync a longer list the unit will power down after a few minuted and I get the error. When the unit comes back up, the sync will restart but the low batter beep starts after just a few tracks and it quits again.

    I will replace the battery and see what happens then.
  • myshka Level 1 Level 1
    I have the same problem. Everything started when there was no more music on my ipod, yet it appeared almost full...I restored and now can't sync. I was able to sync one short play list but nothing more. Also, when i try to eject the ipod from itunes or my computer, everything is fine on the computer, but my ipod freezes on "do not disconnect". I dont seem to have any problems with the battery since it appears fully charged.

    Please let us know if replacing the battery resolves your problem.
  • zemlin Level 1 Level 1
    Try this:
    Let your iPod charge up.
    Attempt to sync a large play list.
    When the iPod shuts down and you get the error message, quickly click through the dialog boxes on iTunes so when the iPod comes back up iTunes will attempt to sync again.

    When the sync starts again after the iPod reboot, click the little X in the bar that shows how many tracks have been loaded. This will stop the sync and you'll be able to eject your iPod.

    After it's been ejected, unplug the connector from the iPod and see what happens to the battery indicator. Mine goes down to almost gone and red - then after a few minutes it comes up to about 2/3 strength - but it should be full after being fully charged and just syncing a few hundred tracks.
  • zemlin Level 1 Level 1
    Also, I've decided to send it to apple rather than just replace the battery myself. It will cost me twice as much, but I think it's worth it to get a freshened up refurb. I won't be able to report back anything of value.
  • myshka Level 1 Level 1
    Thanks for the quick response. The battery seems fine, it's doesn't go red.

    I am not on the warranty, can i still send mine back? Or is it just the same thing as buying a new refurb?
  • zemlin Level 1 Level 1
    Mine is also long past warranty. $60 plus tax and shipping for a "new battery" from Apple - but they send you a refurb rather than fixing yours and sending it back.
  • zemlin Level 1 Level 1
    Update: Fresh refurb arrived from Apple today. Removed it from the box, plugged it in - it showed a strong battery charge. I went through the setup and started the sync. It didn't complete. The iPod was about 75% full when it (apparently) restarted just as my old one had been doing. So I let it charge for a while and did a partial sync. That went OK, but the battery was low when it was finished.

    So, I don't know if it's a problem with my USB port or cable that it isn't getting the juice it should be ... I'll be looking into things, as it didn't used to be like this.
  • Scott Fox Level 1 Level 1
    Add my name to the list. I too am having the same problem. I get the same message "The iPod cannot be synced. The require file cannot be found.
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