Cannot listen to on-line radio

Question

Level 1

19 points

Cannot listen to on-line radio

I seem to be getting an error message when trying to listen to on-line radio stations? when I hit the "LISTEN" button, a new window appears with this error message. Can anybody help please?

MediaManagerPlayer error '800a005b'

Object variable or With block variable not set

/Player/Common/Includes/functions.asp, line 4

Dual 2 GHz PowerPC G5 / 2.5GB DDR SDRAM, Mac OS X (10.4.2), 1.67Gb PowerBook, 733Mhz G4

Posted on Aug 22, 2009 1:10 PM

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Answer 1

Limnos

Level 10

428,339 points

Aug 22, 2009 2:37 PM in response to Carey Marks

Could try the exceptions list thing suggested in http://forum.videohelp.com/topic333641.html That's an older post and IE based but the settings are somewhere in Firefox (I assume that is the browser you are using).

In general it helps to know what software you are using and what station you are selecting so we can see if we can replicate the error.

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Answer 2

Carey Marks Author

Level 1

19 points

Aug 22, 2009 11:47 PM in response to Limnos

Oh yes: I can see how that would help. Here is the extra info:

I am using Firefox on a Mac G5 733 dual core, running OSX 10.4.11. I am trying to access a station called Classic FM, but it happens the same with XFM, Chill FM, etc. However, the problem isn't manifested on the BBC stations - which seem use their own proprietary Player Software.

Thanks, Carey Marks

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Answer 3

Carey Marks Author

Level 1

19 points

Aug 23, 2009 12:09 AM in response to Carey Marks

I am also getting these warnings from the "Error Console" with Firefox:

Warning: Expected declaration but found '*'. Skipped to next declaration.
Source File: http://classicfm.gcstatic.com/gusto/c/css/reset-fonts.css
Line: 54

(there's a very long list of them)

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Answer 4

Carey Marks Author

Level 1

19 points

Aug 23, 2009 12:38 AM in response to Carey Marks

Thanks Limnos for your advice, but it didn't work.
On closer attempts it seems to be a problem system-wide with many browsers. I've tried Safari, Firefox and now I've just downloaded Opera. I get the same error message from all three:

MediaManagerPlayer error '800a005b'
Object variable or With block variable not set
/Player/Common/Includes/functions.asp, line 4

I have ensured that Javascript is enable on every browser, and I've run a "software update" to be 100% I have the latest Java installed.

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Answer 5

Klaus1

Level 9

52,879 points

Aug 23, 2009 1:59 AM in response to Carey Marks

Classic FM uses FlashPlayer:

http://www.classicfm.co.uk/on-air/ways-of-listening/how-listen-classic-fm-online -radio/

(scroll down for info on listening with a Mac).

You do of course have to sign up with them.

The latest version of Adobe FlashPlayer can be obtained from here:

http://www.adobe.com/shockwave/download/download.cgi?P1ProdVersion=ShockwaveFlash

(You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS.

You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.

You should also ensure that you have downloaded and installed the correct version for your Mac of Security Update 2009-001 (and for Tiger only, 2009-002 and 003). (N.B. Security Updates require both a restart and a permission repair.)

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Answer 6

Carey Marks Author

Level 1

19 points

Aug 23, 2009 3:43 PM in response to Klaus1

Thanks Klaus,
However, I've undertaken all these tasks, but still no joy. still the same error message

It's strange - I've been able to listen before on many occasions. It seems a very recent problem. I did try to download BBC iPlayer for HD yesterday: I wonder whether that's messed things up?

any other ideas

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Answer 7

Klaus1

Level 9

52,879 points

Aug 23, 2009 4:33 PM in response to Carey Marks

I doubt whether iPlayer could interfere with Classic FM.

The fault could be at their end - try contacting them.

(Ever wondered why it is one of the few radio stations NOT available in Freeview? 😉 )

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