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iMac Mess, I have no clue what's wrong.

Well, I've been busy with school for the last few years and now I've finally gotten the time to work on a problem my Mac has been having and figure out whether I need to take it to the shop before it's Protection Plan expires in 2010.

The Problem: The Machine will shut down suddenly and without warning.

Baffling details: The only hardware anomalies seem to be a BlueTooth Error when I boot it into Windows. Neither side (Windows or OS X) seems to keep records as to why the system suddenly shuts down.

Thing's I've Done in an attempt to fix the problem:
1) I have re-installed OS X Once as per suggestion of my Mac Genius (I was fortunate it didn't shut down mid-install).
2) I have run both Apple Hardware Test (simple and intensive scans).
3) I have Run Tech Tool Deluxe on it's intensive setting.

Anything that could be useful would be great. The computer seems to work fine temperature wise, so I know it's not that.

I'd prefer to solve it myself, since I don't know how easy it will be to migrate my 3DS Max 2010 license on the Windows Partition, but if I have to, I will make preparations to take it to Apple.

iMac7,1 20 inch, Mac OS X (10.5.7), 2.4 GHz Intel Core 2 Duo, 4GB RAM, Canon i560, 8GB iPod Nano

Posted on Aug 22, 2009 11:13 PM

Reply
13 replies

Aug 23, 2009 4:02 AM in response to AriStarHD

Good grief! If you paid for the Apple Care, I would highly recommend using it as long as you can. They will migrate everything for you and you'll be back up and (hopefully) happy. You should have your original Windoz disk with the key on it and that is all the license you need.

I will review the other aspects of the problem and see if I can figure out what may be going wrong. I'm just an experienced end user and not an Apple Genius, but I usually blunder through. 🙂

Aug 23, 2009 4:35 AM in response to AriStarHD

I reviewed your write up of the problem and judging from that, the Apple Genius was probably on the right track thinking it's a hardware problem. From what I've read in the technical notes from Apple, modern iMac's reset their power management system by unplugging, waiting a few minutes or, at least 15 seconds (for the capacitors to discharge), and then power back up. You've done that and still have the problem. If it is hardware it would be the battery or the power supply, both of which are royal pains to change, but luckily are covered by the Apple Care.

Aside from that, you can use your Mac until it shuts down and note carefully the time. When you power back up, go into your console in the Applications/utilities folder and look to see what your system log was recording at shutdown. If there are loads of text on the screen, use the search window at the top of the console screen and search for "error". Each of lines of output are time stamped and will help you narrow down your area of concern. Take peeks at the other logs also around that time and see if they may have captured an event that would crash the OS. If you see something suspicious, write the exact wording down so that you can report that either here on the forum or to the Apple Genius doing your repair. Don't be afraid to report it, no one will think you're being silly if the message doesn't pertain to the problem.

BTW, if you are concerned about the failure so soon in the life of your Mac, don't worry. I'm a manufacturing engineer and most failures occur early in the life of any product, electronic or otherwise.

Believe it or not, when this problem is solved you'll look back on it as an enjoyable romp into the world of problem solving, so happy hunting. 😉

Aug 31, 2009 3:40 PM in response to AriStarHD

possibly heat related. run a few HD quicktime trailers simultaneously and monitor your cpu and gpu temps. loop the trailers so they play continuously for a few minutes and see if the imac shuts down, or the gui freezes, or you notice any other graphical glitches/anomolies. if so, you've got a damaged/defective logic board and/or video card.

Sep 18, 2009 3:02 PM in response to youngman

I took it to my local Mac retailer for service. I got it back yesterday and it still has the problem. They replaced the Power Supply/SATA/Inverter. I will likely take it back tomorrow.

FYI: it doesn't happen at any particular time, it just quits. Like it lost power or something caused it to just BLACK out. Never thought I'd say this, but I think my computer Faints.

iMac Mess, I have no clue what's wrong.

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