Safari won't load Webkinz site

Greetings,

Are you still using Safari 4.0 as your profile states, or have you updated to 4.0.3?

As for your problem, try this:

1. Go to Home/Library/Cookies and delete the Cookies.plist file.
2. Go to Home/Library/Caches/com.apple.Safari and delete the contents of that folder.
3. Go to Home/Library/Caches/com.apple.Safari/Web Page Previews and delete the contents of that folder.
4. If you don't want to use the Top Sites feature, open Terminal and paste in this command:

defaults write com.apple.Safari DebugSnapshotsUpdatePolicy -int 2

5. Go to Home/Library/Caches/Metadata/Safari and delete the contents of that folder.
6. Go to Home/Library/Caches/Safari and delete the contents of that folder.
7. Go to Home/Library/Safari and delete these files (if you have them):

Downloads.plist
History.plist
Form Values
LastSession.plist
WebpageIcons.db

Then restart Safari and see if the problem continues.

Try creating a new user account and testing Safari there to see if you experience the same problem. If not, then it's something in your regular user account that's causing the problem.

Do you have anything in your Home/Library/InputManagers folder, as well as /Library/InputManagers and /Library/Application Support/SIMBL/Plugins (as long as it's related to something in one of the other two folders? If so, remove them and restart Safari to test it.

If you don't have any Input Managers, then I would try downloading Cocktail, launch it and choose Cocktail from the Window menu, then Pilot, then Tasks, and run the maintenance schedule. Then restart your Mac and test Safari.

If that doesn't work, you're probably going to need an Archive & Install with the Preserve Users and Network Settings option: http://support.apple.com/kb/HT1545

Download the 10.4.11 Combo Update (Intel Only) or the 10.4.11 Combo Update (PPC only). Then Repair Disk Permissions, do the Archive & Install, reboot the Mac, install the 10.4.11 Combo Update for your system, then use Software Update for everything else since then. Finally, Repair Disk Permissions again, delete the Previous Systems folder, and restart the Mac to test Safari again.

If you have 10.4.11, you installed that update. The only reason you would need to download it is for the Archive & Install. Even if you have no problems loading that site in Firefox, that has no bearing on the issue, since this is a Safari issue, and you'd have to reinstall Safari 4.0.3 to try to resolve it.

But since you already have Safari 4.0.3, you can't do that without installing a previous version first, and the "best" way to do that is through an Archive & Install. There is another way, but it may not have any different an outcome than what you're currently experiencing; we won't know until you do one or the other.

You wouldn't necessarily have to do an Archive & Install; you can try the other option of just reinstalling a previous version of Safari, the updating to Safari 4.0.3 again. That may or may not work, but you won't know until you try it.

Yes, Cocktail is a useful maintenance utility, since a lot of automatic maintenance is scheduled for the wee hours of the morning, when most Macs are turned off.

You need to delete Safari and the Safari4upd.pkg file in the /Library/Receipts folder. There are lots of hidden files, but if you were to delete those, other things would stop working entirely, and that wouldn't be fun.

Then launch the installer for the Safari 3 version you have, install it, restart your Mac (required by the installer), then Repair Disk Permissions, then use Software Update to get Safari 4.0.3, restart again (required), then test it again.

You don't need the receipts for Safari 4.0 Beta, or the Safari 4.0, but you do need the others, just in case you have to reinstall Safari at some point.