8 Replies Latest reply: Sep 11, 2009 5:54 AM by caseeker
razanoni Level 1 Level 1
I dropped my iphone today, but after I picked it up, it was working fine. Later, I took the phone out of my pocket and it had a white screen with black lines. I can still answer phone calls, but can only see this white and black screen. I tried resetting it - no luck... Any ideas?


iPhone OS 3.0.1
  • iphone3ger Level 3 Level 3
    sounds like the ribbon cable has come loose....

    make an appointment and visit the store

    http://www.apple.com/retail/locator/index.html?storename=Apple%20Store&q=Nashvil le%20TN
  • razanoni Level 1 Level 1
    Ok, great thank you! Hopefully they can fix it or give me a new phone
  • Fiend138 Level 1 Level 1
    Sounds like my problem, only mine didn't drop. So if it's just a loose ribbon cable my apple warranty should cover it, right? I made an appointment today for Tuesday, so I guess I'll find out then
  • vea1311 Level 1 Level 1
    im having the same problem right now. I drop mi iphone 3G seen then it went white screen and got the vertical gray lines, I try to reset but nothings happen.
    i brought it hong kong i don,t think i got a warranty on it now. can anyone help??
  • Blasphemy4kidz Level 1 Level 1
    If your screen is white, it means the ribbon is still connected. Since it has black lines, I am assuming it is damaged.

    It's doubtful that Apple will replace it, as it probably will be passed off as the user's fault (not covered by warranty).
  • PIBZ Level 1 Level 1
    my iPhone 3G started showing a white screen with black stripes both horizontal and vertical, that comes and go randomly without my being able to detect a cause. The only thing that allows it to get back to normal is to PRESS the up-right corner of the iphone real hard. Since it doesn't involve any other malfunction than the screen (when it comes, I can still hear the sounds of a youtube video, the ipod or a call), I figured it must be a screen problem. THE REAL problem is that I had the screen changed at an Apple Store, it worked right for like 10 days and then it all came back again. Don't know what to do...
  • vea1311 Level 1 Level 1
    but i can still having incoming calls and still can access music or pictures from Itunes. i try to restore but still nothing happen.
  • caseeker Level 1 Level 1
    There are black lines suddenly showing up in the middle of my iPhone (2G) screen two days ago, and they grow horizontally in portrait view since then. I went to Apple retail store, the guy at the Genius Bar said the iPhone can only be replaced if under warranty or upgraded to a new phone with a two year AT&T contract. I asked him what caused this problem, and he said only the engineers may know. My iPhone is already a replacement (received 5 months from original purchase because the on-off button failed to work) and now showing a problem in less than a year (i.e., out of warranty). After reading the posts to this discussion, I wonder how good is the quality control over the production of iPhones and whether it is worthwhile to get a new iPhone 3G.