I am unable to open the iTunes store from iTunes. Error message comes up as'iTunes could not connect to iTunes Store - Make sure your network connection is active and try again' this happens even though I am connected to the internet.
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
ASUSTeK Computer Inc. A6VM
iTunes 8.2.1.6
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.2.2
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number
Current user is an administrator.
The current local date and time is 2009-08-25 13:51:45.
iTunes is not running in safe mode.
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection could not be made.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection could not be made.
iTunes has never successfully accessed iTunes store.
I also am suddenly unable to connect to the iTunes store or the CDDB, everything having worked perfectly before. I followed the instructions on the Norton link and iTunes is configured in the firewall as 'allow'. Still no joy. Any other suggestions?
Thanks for the suggestion which I have tried. Interestingly, this problem only appeared after upgrading iTunes while I was in UK. Sadly, I still cannot connect to iTunes store or the CDDB (through iTunes - I can connect with IE)because, having deleted the existing rule, I am now unable to create a new rule for iTunes. I choose 'Personal Firewall -configure' in Symantec Internet Security, browse to the iTunes folder and click iTunes.exe - choose allow all - click OK - and cannot find a rule for iTunes in the list of programs! Any suggestions would be very welcome.
My answer was directed at the original poster. You have not posted your diagnostics, so I have no suggestions for you.
You would do better to start your own thread with your diagnostics. Then any reply can be directed at your specific problem, which may be quite different to that of the OP.