I am having a major issue after the update. The computers in the ARD lists show no current status, user or application, and have a dark gray screen icon instead of blue. I am an Administrator user. I still had the same symptom with the security setting on "Full Access To All Features" which I tried despite being an Administrator user. I cannot do anything but screen share, as the other functions require checking the status.
Anyone solve this issue?
Mac Book Pro (Early 2008),
Mac OS X (10.5.8),
4GB RAM
I had the same issue. Installed last Friday had the same issues as you. This morning as I was going through my Monday morning routines everything came back. It seems like it took a really long time to authenticate again after the update. Everything is back to normal now. I would just give it some time or if you really need it re-install.
Thanks, but I did the update on Friday as well. Still no change. I have updated other admin machines without problem now, but none with as large/various a list as my main computer. Since there isn't a way to backup tasks or multiple lists in one go, I'm going to try re-installing. I'll update shortly.
OK. A straight reinstall didn't work. Still no status. Also, I can't quit ARDAgent in order to backup my settings. The copy of /var/db/Remote Management hangs (and locks up the Finder). Apparently it can't get access to the RMDB.sqlite3 file.
Well, this morning it is working. Literally nothing was done between it not working yesterday evening, and it suddenly showing the status this morning. I guess with large lists (>850 computers in my "All Computers" list), there is some process for upgrading the database. I'm not sure why this could possibly need to be as long as four days, but I'm very glad it's working now.
I am having the same issue. I have updates to 3.3 and if i ditch the plist file in my library it will work once. Then if i clae it down and re-open it only shows status but they all say either screen sharing available or authenticating.
- How many computers are in your "All Computers" list?
- How many days has it been since you upgraded to ARD 3.3?
For me, with over 800 computers in my All Computers list, it took nearly four days for whatever is happening to work itself out, then everything was fine. I recommend just leaving ARD open, and waiting. Hopefully Apple will correct this frustrating problem soon.
80 computers, had the update since the day it came out, all clients are still grey, can't send files, get reports, but i can control/observe clients fine. so weird!
Ok so I was having this issue with my some of my servers. One in particular was throwing an authentication error even though I had reset my passwd. This is a G5 cluster node box, so I had no graphics card to revert to, so it was either ARD or CLI.
What I ended up doing was going to /var/db/RemoteManagement inside of which was a directory called caches. The contents of caches included:
I'm in the same boat. I have 5 computers in my setup. 1, a Mac Pro 8-core, has never been able to achieve "current status" in ARD. I tried the method above and nothing worked.
Then, while working remotely last night, another Mac Pro 4-core lost it's current status.
Another on the Mac Pro 8-core is that sometimes I completely lose the ability to log in remotely, so to circumvent, I'll log in to another computer, run ARD and then log out the user on the Mac Pro 8-core. Only then can I log in with ARD.
Also, I am unable to remotely manage either of these computers. The other three, knock on wood, are still working.
The interesting thing is that, within the network, through bonjour I suppose, I can manage and see the status for all the computers. Everything works in the office.