Their up-to-date program is giving me so many problems

1. Give Apple a call (1-800-MY-APPLE), and a technician or salesperson will take care of the problem for you.

2. Take it in to an Apple store, where they will run through the up-to-date process for you.

Message was edited by: Topher Kessler

You can try the snail-mail form for the up-to-date program: http://images.apple.com/macosx/uptodate/docs/OSXHW_UTDFF.pdf

Felfel,

Relax, just a little. At the very least, give Apple a day or so to work out the kinks in this launch, which is less than a day old right now. If you are eligible for the up-to-date program, there is absolutely no doubt in my mind that you'll get your up-to-date pricing. Give it a little time.

Scott

What's the big deal about faxing? When Leopard first came out they had a similar program for Tiger owners that had just recently purchased their Macs which I qualified for. I faxed my paperwork and within a week or 2 Leopard showed up at my door step.

Yeah, this up-to-date program doesn't seem to be working for me either. I go to the website, login, and expect my cart to have the $10 copy of Snow Leopard in it, but it doesn't. Instead there's nothing: just an empty cart and no confirmation anything happened.

I just barely made the cut off (ordered my computer June 9th from the online Apple store), so I got excited when I saw I could get this upgrade for $10.

Anyone else having this issue? I know that it is about to get release, but my 90 days are up in a couple weeks. Hopefully I'll be able to do this before September 9th.

Message was edited by: jaql

I'm just guessing here...you may need to wait until the actual release date...perhaps Apple didn't get this up and running just yet. Or, perhaps there's a bug in the system, and they just need to get it straightened out.

More than likely the up to date program will not go live until Snow Leopard actually releases.

Good to see others are having similar issues. When I login the cart appears empty. Perhaps it will take until the release date for the up-to-date program to work. I just received a new MacBook Pro and I love it! I am looking forward to upgrading the OS - always like the changes.

this is not true i have already purchased one up-to-date program for my macbook pro on august 11th and purchused an iMac 2.93 Ghz saturday and this time i went to do the up-to-date program offer and it tells me they cant find my iMac's serial.

A lot of people have been having issues in the last 24 hours trying to do this which is why I suggested waiting until Friday to try.

Perhaps silly questions for those of you with the 'can't find serial number' problem:

a. Did you buy the qualifying Mac from an Apple Store (either online or bricks & mortar) or an Apple Authorized Reseller?

b. Did you register your purchase with Apple, either during the initial setup or via the Apple Product Registration page?

c. Is your new Mac listed on the Snow Leopard Up-to-Date New Macs page, or your refurbished Mac on the Snow Leopard Up-to-Date - Refurbished Macs page?

d. On the qualifying form, is any field name besides the serial number you entered marked in red when you click on the "Qualify System" button & get the "Sorry, we can't find the serial number you provided" error?

Their up-to-date program is having serious issues. I confirmed this with an Apple representative.

I was told the only way to work around this is to send in an order form by mail or by fax.