User profile for user: Barry L
Barry L Author
User level: Level 1
0 points

Accessing CDDB & iTunes store

Like Laura TT in a previous discussion, but after downloading the latest iTunes while I was in UK on leave, iTunes reports connection to the CDDB and iTunes server failed due to a time out. I have run diagnostics and tried deleting and resetting the rule in the Symantec personal firewall. This last resulted in me being unable to re-enter the rule.
The diganostics are as follows:
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Dell Inc. Inspiron 1720
iTunes 8.2.1.6
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.2.2
Apple Mobile Device Driver 1.38.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number AD8DD9A8F3404611

Current user is not an administrator.
The current local date and time is 2009-08-25 18:46:51.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce 8400M GS


** External Plug-ins Information **

No external plug-ins installed.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {B3EEA206-7B9D-4DE8-9405-4B73AFC2EFD1}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 04:00:00 1970

Lease Expires: Thu Jan 01 04:00:00 1970

DNS Servers:

Adapter Name: {DE840411-0DE4-4F41-9E09-1FB868024A87}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.2.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Tue Aug 25 16:52:10 2009

Lease Expires: Wed Aug 25 16:52:10 2010

DNS Servers: 192.168.2.1
192.168.2.1

Adapter Name: {8399490D-06CD-4C8C-A183-C6DC4B262EE6}
Description: Broadcom 440x 10/100 Integrated Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 04:00:00 1970

Lease Expires: Thu Jan 01 04:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-07-08 16:36:18.

Dell Inspiron 1720, Windows Vista

Posted on Aug 26, 2009 1:56 AM

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10 replies
User profile for user: polydorus
polydorus
User level: Level 6
11,967 points

Aug 26, 2009 2:29 AM in response to Barry L

OK lets treat gracenote as a separate issue and leave it to one side for the moment. The Gracenote site ( http://www.cddb.com/ )is quite separate from Apple.

Do you have any other security software apart from Norton even if you are not using it? Have you ever had any other security software even if you uninstalled it.

Which Norton are you using? I am using 2009 which seems to allow iTunes upgrades through.

Did this problem start after an upgrade? If not did you change anything on your system just before the problem started, or has it never worked?

That profile is commonly due to firewall blocking. As a test can you try briefly disabling your Norton while trying to connect to the store. If Connection succeeds it will isolate the problem to Norton. This should not be too dangerous if you are using a router.

In order to make a new entry for iTunes in the program section of firewall configuration, you need to click on "Add". Then navigate to Program files\iTunes and choose iTunes.exe. Then chose Permit all. If it will not let you do this, are you logged in as an administrator? (Don't take any notice of the entry in the diagnostics that says you ar enot an administrator).

If that's not it, you need to think about other software such as web filtering, parental controls and Wb accelerators.
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User profile for user: Barry L
Barry L Author
User level: Level 1
0 points

Aug 26, 2009 5:07 AM in response to polydorus

The only other security software is Windows Vista's own - and that firewall is off. The problem seemed to stem from the downloading of the latest iTunes at the end of July in UK, since when I have had no call to access the store until now on my return to Oman (hence the delay in discovering the problem). As I said, it used to work OK before that. Anyway I will try disabling Norton and report back. Thanks for the help.
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User profile for user: polydorus
polydorus
User level: Level 6
11,967 points

Aug 26, 2009 5:45 AM in response to Barry L

Yes try briefly disabling Norton internet security completely.

The story you tell does sound very much as though it ought to be firewall blocking.

But could there be any issues with accessing the iTunes store from Oman? Do you have access to any other PCs with iTunes and can they connect OK, either from your location or else where? Have you ever been able to access the store from your current location.
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User profile for user: Barry L
Barry L Author
User level: Level 1
0 points

Aug 26, 2009 10:43 AM in response to polydorus

Turning all of NIS off does not solve the problem. I have meantime looked at the activity log for the Norton firewall and the following items are what seems to happen every time iTunes tries to access the internet.
The present default action is to "block" communications.
Outbound TCP connection.
Remote address, service is (17.250.236.65,http(80)).
Process name is "C:\Program Files\iTunes\iTunes.exe".
The present default action is to "block" communications.
Outbound TCP connection.
Remote address, service is (125.56.199.25,http(80)).
Process name is "C:\Program Files\iTunes\iTunes.exe".
The present default action is to "block" communications.
Outbound TCP connection.
Remote address, service is (125.56.199.10,http(80)).
Process name is "C:\Program Files\iTunes\iTunes.exe".
The present default action is to "block" communications.
Outbound TCP connection.
Remote address, service is (17.250.236.65,http(80)).
Process name is "C:\Program Files\iTunes\iTunes.exe".
The present default action is to "block" communications.
Outbound TCP connection.
Remote address, service is (125.56.199.25,http(80)).
Process name is "C:\Program Files\iTunes\iTunes.exe".
The present default action is to "block" communications.
Outbound TCP connection.
Remote address, service is (125.56.199.10,http(80)).
Process name is "C:\Program Files\iTunes\iTunes.exe".
The present default action is to "block" communications.
Outbound TCP connection.
Remote address, service is (17.251.200.74,http(80)).
Process name is "C:\Program Files\iTunes\iTunes.exe".
The present default action is to "block" communications.
Outbound TCP connection.
Remote address, service is (17.149.160.45,http(80)).
Process name is "C:\Program Files\iTunes\iTunes.exe".
An instance of "C:\Program Files\iTunes\iTunes.exe" is preparing to access the Internet.
I'm beginning to think perhaps Norton is at fault and I should maybe uninstall and reinstall it (if I can).

Message was edited by: Barry L
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User profile for user: polydorus
polydorus
User level: Level 6
11,967 points

Aug 26, 2009 11:32 AM in response to Barry L

Did you manage to delete any entry for iTunes.exe in your list of programs in Norton and then make a new one with permit all? Deleting old entries is very important.
.

It certainly looks as though Norton is blocking access and it doesn't seem to like iTunes accessing port 80. Is there anything in the firewall configuration that controls access to particular ports?
.
I remember having trouble with iTunes accessing gracenote with Norton 2005 if I tried to use a proxy server. That seemed to be a port 80 problem and the only way of fixing it was to either not use a proxy server or turn off monitoring of both port 80 and 81.
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User profile for user: Barry L
Barry L Author
User level: Level 1
0 points

Aug 27, 2009 5:48 AM in response to polydorus

Hi Polydorus, and thanks for your input. I had deleted the entry for iTunes in the Norton firewall, but was finding it impossible to re-enter it. Despite following the correct procedure, a new rule for iTunes would not appear in the list. However, on advice from the Norton user forum, I've downloaded NIS 2009 and everything seems to be working OK now - although I find that Oman is about the only country in the world from which I am not allowed to purchase from the iTunes store!! Once again, thanks very much for your help - problem solved.
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Accessing CDDB & iTunes store

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