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Q: Remote desktop administrator software failed to start
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Aug 26, 2009 12:41 PMby designfly,I too have been having this issue for sometime. The only work around I have found that works is creating a new user account, and reinstalling under that user.
I have tried all documented ways of uninstalling ARD, but I continue to get the same error under my normal user login. Any "HELP" from Apple would be appreciated. I have sent no less than 15 dignostic logs after the program is not responding to finder.
This should be an easy fix!!!! We just need to know how to uninstall properly, come on Apple -
Aug 26, 2009 1:27 PMby Templeton Peck,Uninstall ARD using the following terminal instructions:
http://docs.info.apple.com/article.html?path=RemoteDesktop/3.0/en/ARDC311.html
Then reinstall ARD and do the update to 3.3 -
Aug 27, 2009 3:44 AMby B Man,This is the most feedback I've ever gotten to any post.
After much trial and error here is the solution I came up with:
1. follow the instructions in the following link. Most importantly, make sure you follow the instructions on removing the 10.2 clients. I know that's not what we're dealing with here but it is necessary:
http://support.apple.com/kb/HT2577?viewlocale=en_US
2. Put the remote desktop Admin app in the trash and empty the trash.
3. Download and install the ARD 3.2.2 client via the following link:
http://www.apple.com/downloads/macosx/apple/application_updates/appleremotedeskt op322client.html
4. Reinstall the remote desktop administrative software in the Applications directory. (Actually, what I did was zip the ARD admin app, then trashed the non-zipped app and emptied the trash, then unzipped my zipped ARD Admin app and made sure the app was in the Applications directory. Didn't need to mess with the CD this way.)
5. Download and install the ARD Admin 3.3 update. It should now recognize that ARD Admin is installed on the computer and update it.
6. Try to launch the Admin app. It should work now.
I believe these are all the steps. After this I ran software update and it said I had no software to update. It looks as though the ARD Admin updater also updates the client software. -
Aug 27, 2009 8:02 AMby designfly,I followed your post again this morning, still get finder not responding, and spinning beach ball. Have to force quit which creates a dump that I submit to Apple each time it happens. I wonder if they actually ever look at those....?
Seems related to my user perms at this point. Again I can run App as another user, it's just a pain to switch users all the time.
Thanks for any future advice! -
Sep 4, 2009 7:33 PMby Michael Paisner,Same problem.
Repairing permissions did not work.
Doing what Sleestak outlined worked like a charm.
I was hoping to save my client database info, so I backed up that folder and restored it after the fresh install. That didn't work. I had to scan for all my clients again.
Also, the tip about zipping the app saved the trouble of finding the original disk and going through that rigamarol. It worked like a charm, just the way he said - assuming Sleestak is a "he."
Great job - thanks.
m -
Oct 16, 2009 11:11 AMby John K Gibson,None of this worked for me...
What I finally was able to do was to install the 3.3 Admin 1.1 version over my existing install and the problems went away.
here is the link:
http://www.apple.com/downloads/macosx/apple/application_updates/appleremotedeskt op33admin.html
