Remote desktop administrator software failed to start

Question

Level 1

95 points

Remote desktop administrator software failed to start

I just upgraded to the new ARD client and now I cannot start Remote Desktop Administrator. It says "The Remote Desktop Administrator software failed to start due to an unexpected error. The remote desktop software may not be installed correctly or the computer may require a restart."

Again, this happened after I install the ARD client update just released by Apple on my MBP 10.5.8.

I need to get ARD Administrator back up and running. How?

MBP Core duo, Mac OS X (10.4.9), B&W G4, iMac FP, and a few others

Posted on Aug 26, 2009 9:34 AM

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Answer 1

Aug 26, 2009 12:41 PM in response to B Man

I too have been having this issue for sometime. The only work around I have found that works is creating a new user account, and reinstalling under that user.
I have tried all documented ways of uninstalling ARD, but I continue to get the same error under my normal user login. Any "HELP" from Apple would be appreciated. I have sent no less than 15 dignostic logs after the program is not responding to finder.
This should be an easy fix!!!! We just need to know how to uninstall properly, come on Apple 😟

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Answer 2

miflo

Level 1

11 points

Aug 26, 2009 1:04 PM in response to designfly

Repair the File Rights in Disk Utility. I had the same problem after the update 😉

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Answer 3

Aug 26, 2009 1:27 PM in response to B Man

Uninstall ARD using the following terminal instructions:

http://docs.info.apple.com/article.html?path=RemoteDesktop/3.0/en/ARDC311.html

Then reinstall ARD and do the update to 3.3

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Answer 4

Aug 26, 2009 2:04 PM in response to Templeton Peck

Ran disk repair and followed the uninstall, which I have done several times before. Same result, after reinstall software is not responding to finder......spinning beach ball. Any other idea's?

I could post a crash dump but it's huge.....

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Answer 5

Aug 26, 2009 8:04 PM in response to designfly

Same result, after reinstall software is not responding to finder......spinning beach ball. Any other idea's?

Did you uninstall per the instructions I linked to?

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Answer 6

Aug 26, 2009 9:32 PM in response to Templeton Peck

Did you find a solution? I tried it following the above directions and to no avail.

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Answer 7

B Man Author

Level 1

95 points

Aug 27, 2009 3:44 AM in response to B Man

This is the most feedback I've ever gotten to any post.

After much trial and error here is the solution I came up with:

1. follow the instructions in the following link. Most importantly, make sure you follow the instructions on removing the 10.2 clients. I know that's not what we're dealing with here but it is necessary:

http://support.apple.com/kb/HT2577?viewlocale=en_US

2. Put the remote desktop Admin app in the trash and empty the trash.

3. Download and install the ARD 3.2.2 client via the following link:

http://www.apple.com/downloads/macosx/apple/application_updates/appleremotedeskt op322client.html

4. Reinstall the remote desktop administrative software in the Applications directory. (Actually, what I did was zip the ARD admin app, then trashed the non-zipped app and emptied the trash, then unzipped my zipped ARD Admin app and made sure the app was in the Applications directory. Didn't need to mess with the CD this way.)

5. Download and install the ARD Admin 3.3 update. It should now recognize that ARD Admin is installed on the computer and update it.

6. Try to launch the Admin app. It should work now.

I believe these are all the steps. After this I ran software update and it said I had no software to update. It looks as though the ARD Admin updater also updates the client software.

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Answer 8

Aug 27, 2009 6:06 AM in response to Templeton Peck

Yes, I followed the link uninstall

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Answer 9

Aug 27, 2009 8:02 AM in response to B Man

I followed your post again this morning, still get finder not responding, and spinning beach ball. Have to force quit which creates a dump that I submit to Apple each time it happens. I wonder if they actually ever look at those....?

Seems related to my user perms at this point. Again I can run App as another user, it's just a pain to switch users all the time.

Thanks for any future advice!

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Answer 10

B Man Author

Level 1

95 points

Aug 27, 2009 8:11 AM in response to designfly

In your case, I would suggest creating a new account and copy all files to that new account including preferences that are not related to ARD. Then once the new account is set up satisfactorily, delete the old account and just start using the new account permanently.

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Answer 11

Aug 27, 2009 8:18 AM in response to B Man

Not so easy, my account name is used with active directory on Windows network.

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Answer 12

Sep 4, 2009 7:33 PM in response to B Man

Same problem.

Repairing permissions did not work.

Doing what Sleestak outlined worked like a charm.

I was hoping to save my client database info, so I backed up that folder and restored it after the fresh install. That didn't work. I had to scan for all my clients again.

Also, the tip about zipping the app saved the trouble of finding the original disk and going through that rigamarol. It worked like a charm, just the way he said - assuming Sleestak is a "he."

Great job - thanks.

m

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Answer 13

B Man Author

Level 1

95 points

Sep 5, 2009 4:50 AM in response to Michael Paisner

Thanks. And yep, I'm a he. Glad to see I was able to help someone out.

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Answer 14

Oct 16, 2009 11:11 AM in response to B Man

None of this worked for me...

What I finally was able to do was to install the 3.3 Admin 1.1 version over my existing install and the problems went away.

here is the link:

http://www.apple.com/downloads/macosx/apple/application_updates/appleremotedeskt op33admin.html

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