Solution Suggestions wanted for email in an Office situation

What we have here are more computers than people. The machines are located in a couple of work areas, so anyone can access whatever is needed from each location.

In the past, we've had (my) main desktop machine pull in all the business specific accounts, along with my own email and run the necessary scripts on those.

However, individual accounts go to the individual machines/employees, and usually this is fine.

But, in recent months I've been spending 110% of my time in the SHOP, and my emails come in on the office machine I'm never at.We added an old machine to access the databases at the packing bench, and of course, can't access emails on our 'desk' machines from that location on the fly.

If I run email from my location before the "regular email dump" is done, I can see and respond from my location easily enough. (It's set to "leave messages on the server" so the main machine can pull them all in for archiving or whatever).

But, since I'm not pulling mail continually all day, I don't see a lot of my mail till I go to the office machine specifically... which after the time I'm putting in elsewhere, well... you know.

Anyway, I think what we're looking at presently is one of three possible solutions:

1. If we also set the main desktop machine to "leave on server" (even a couple hours would usually be sufficient) would each machine (using standard protocols for such) determine for itself which emails are "new" it hasn't downloaded yet?
Not elegant, but at least I can catch the stuff I personally need to see without having it forwarded back to the same account (and often just redownloaded on the office machine)

2. Establish a new "carrier" account, that the desktop machine can be scripted to auto-forward to, that I'll just get from the shop?

3. Should we be looking at some more sensible/robust office-emailing system that pulls email to a central location, and then the rest of us access the emails from THAT (mail server?). And if so, what software would that be?

(note in advance, MS products not welcome).

Email in this context has been a problem for the last 10 years. And "solutions" #1 and #2 above do nothing to keep related emails together for later archiving but most important stuff is generally printed, so we get by when it's an issue.
But "getting by" is not always the best way 🙂

Any suggestions, solutions? What do other people do?
We have 3 people (sometimes 4) about 5 email accounts to be managed and 7 to 8 machines. (I shudder to think of doing it this way for more machines/people)
We may not be able to take advantage of a mail server just now, as we've got about 5 or 6 different operating systems going... although we've got plans to migrate to all OS X over the next 12-18 months.

Current email clients are the archaic Claris Emailer and the new Mail.app.

Thanks in advance!

--K

MacBook Pro, Mac OS X (10.5.8)

Posted on Aug 27, 2009 5:05 AM

Reply
4 replies

Aug 27, 2009 5:50 AM in response to Kylaros

This was an overly-long post with a lot of irrelevant details and lacking some of the important ones. So I am inferring the following:

• You are connecting to your mail server via POP
• You are leaving Mail running on the machine at the office
• You have the machine at the office set to delete mail from the server
• At the shop, Mail is set to leave mail on the server

If any of this is incorrect, please correct me.

Now, there are several easy solutions. The easiest, if your mail server supports it, is to switch from a POP connection to IMAP. POP was designed around downloading mail from the server one time and deleting it from the server, leaving you with only a local copy. IMAP is designed to leave mail on the server and synchronize local mailboxes with the server. So with IMAP, you could have exactly the same mail in the mailboxes on both machines. Of course, that means the mail takes up space on the server, which could eventually fill your allocated space and prevent you from receiving further e-mail, which means you've got to be aware of the limits imposed by your server and manage your e-mail accordingly.

If your server doesn't do IMAP, then you can still use POP... you just need to leave it set as is and make sure that you quit Mail on the office machine. You'll be able to download new mails from the shop, and since the shop machine is leaving mail on the server, you'll still be able to download them on the office machine later so you have all your e-mails in one location.

Aug 27, 2009 6:33 AM in response to thomas_r.

Thomas A Reed wrote:

• You are connecting to your mail server via POP
• You are leaving Mail running on the machine at the office
• You have the machine at the office set to delete mail from the server
• At the shop, Mail is set to leave mail on the server

If any of this is incorrect, please correct me.


Correct


Email is POP only.
Mail is run on the office machine manually as needed.

Putting my shop machine on a rapid auto-schedule would probably catch 99%.
(Solving one issue)

Regarding emails that need to be accessible by more than one person, and with no IMAP option, is there any email software option that can act as a server and/or re-route certain email (via script/action) as needed? (Short of manual forwarding?)

--Thanks

Aug 27, 2009 7:58 AM in response to Kylaros

Putting my shop machine on a rapid auto-schedule would probably catch 99%.


So, IMAP is out, but you want both machines to be mirrors of each other? In that case, look in Preferences -> Accounts, select your account and click the Advanced tab. Turn on the box that says "Remove copy from server after retrieving a message" and set the pop-up under it to "After one month". That should make sure that both machines download all the same messages, but will prevent the messages from piling up on the server for too long.

As for e-mails that multiple people need to see, you could always set up a rule (Preferences -> Rules) to forward such e-mails to the other people who need to see them.

Aug 27, 2009 8:25 AM in response to Kylaros

As for e-mails that multiple people need to see, you could always
set up a rule (Preferences -> Rules) to forward such e-mails
to the other people who need to see them.


Yes, I believe I'll need to do that at this point.

I was hoping there might be some sort of new email server/client solution, but I suppose not as IMAP seems to handle it for a lot of folks 🙂

Thanks for your time.

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Solution Suggestions wanted for email in an Office situation

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