Previous 1 13 14 15 16 17 Next 1,343 Replies Latest reply: May 15, 2015 2:14 PM by LaPastenague Go to original post Branched to a new discussion.
  • Carey Gear Level 1 (0 points)
    FYI...I called Apple Care Tech Support today. Told them my story. They put me on hold and came back saying that they would "wave" the warranty expiration and are sending me a new Time Capsule. They took a credit card number saying that I would be charged ONLY if I didn't return the defective unit. Seems like they are getting the message. Keep posting.
  • bobcosta Level 1 (0 points)
    Carey Gear ...

    That's good to hear. What did they say about how the data on your bad Time Capsule would be handled?

    ---Bob
  • ToddJonker Level 1 (0 points)
    Adding another one. 1TB capsule purchased March 23, 2008. Died September 30 2009, just over 18 months old.
  • zmippie Level 1 (0 points)
    Yep, another one died here yesterday, purchased on March 10, 2008... Now I have to get back to the start of this thread to read up on what people do to get this solved.
  • Carey Gear Level 1 (0 points)
    The said that the existing hard drive would be destroyed and refurbished with a new drive and power unit and resold.
  • caliscrapper Level 1 (5 points)
    Purchased 1TB Time Capsule in April 2008. Died on Oct 1st, 2009. 18 months for a $500 product and no way to retrieve my backups.
  • bobcosta Level 1 (0 points)
    Just talked to AppleCare 2nd level specialist and was able to get a free out-of-warranty replacement (same as Carey Gear). The replacement would be the same 1st generation 500GB model (either new or refurbished) with 90 day warranty.

    I was assured that if the drive was operable, it would be wiped using some DoD standard procedure of 32 repetitive writes of random 0/1 patterns.
  • Jason Jackett Level 1 (0 points)
    Mine has gone as well. Bought March 2008. No Applecare so apparently it will cost me £180 to repair and replace whilst a new 1TB one is just over £200....

    Hmmmmm.....
  • LaPastenague Level 8 (48,802 points)
    Jason Jackett wrote:
    Mine has gone as well. Bought March 2008. No Applecare so apparently it will cost me £180 to repair and replace whilst a new 1TB one is just over £200....

    Hmmmmm.....


    £180 to repair is ridiculous. I am charging about £50 to repair them. Take it to your local TV repair shop and ask them to replace the faulty capacitors in the power supply. Or fix it up with an external hard disk power supply.
    I have shown on my website at least 3 different ways to repair them.
    http://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modems /apple-time-capsule-repair/apple-time-capsule-repair-type2
  • Chr1s Level 1 (0 points)
    Just for the log file: My time capsule (1TB) did also not survive September 2009. It died spontaneously after roughly 18 months on September 30th. This is the first Apple product I am truly disappointed with.
  • KerrnowApple Level 1 (0 points)
    Hi Max
    Your TC is covered by the Applecare on any Apple computer registered See Comprehensive coverage

    The AppleCare Protection Plan covers your Mac, as well as an AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station, Time Capsule, MacBook Air SuperDrive and Apple RAM used with your Mac. Mac mini, Mac Pro and MacBook Pro customers may also register one Apple display for coverage, provided that the Mac and the display are purchased together. http://www.apple.com/uk/support/products/proplan.html
    Hope this helps
  • Ross Sheingold Level 1 (15 points)
    Add me to the list of people this happened to.

    Came home to find my time capsule had shut down. Tried to troubleshoot it, got it back on briefly without any access to Time Machine or my backups. Shut it down again to try to get the backups working again and now it won't turn back on. When I plug the power supply into the back, the lights near the ports flash briefly and then go dead. This is very frustrating and seems to be the exact same issue everyone else is having.

    For what its worth, TUAW.com has pointed out that the Time Capsule should be covered if you currently have Apple Care:

    http://www.tuaw.com/2009/09/11/which-peripherals-are-covered-under-applecare/

    Making my genius bar reservation now, which in New York City means I have to wait until Tuesday. If my computer dies between now and Tuesday I have no backup - essentially I am screwed. So glad that Apple has made such a reliable method of backing up my computer. Oh wait, they haven't.

    FAIL
  • elroySF Level 1 (0 points)
    A Google search on "time capsule power" now results in discussions about this exact problem (including this thread) in 4 listings on page 1. Apple will be forced to take notice eventually.
  • DevLucas Level 1 (0 points)
    My Time Capsule 1TB I purchased in Spring of 2008 just stopped working as well today. Apple store refused to have a tech look at it. Terrible service! I sent Apple some feedback!
  • Rudy(CA) Level 1 (10 points)
    I finished making the modifications on my dead Time Capsule. My thanks to LaPastenague for having created a web site documenting the different modifications that can be made.

    In my case, I used a used Cisco router I bought on eBay to supply power externally and the fan modifications to have the fan running all the time at low speed and ducted to suck in outside air. A 50Ω resistor in series with the fan was about right to have it run quietly.

    The Capsule's case temperature is a lot cooler now.
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