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Time Capsule Powered Off, Won't Power Back On

435766 Views 1,340 Replies Latest reply: Apr 12, 2014 8:54 AM by iFeghali RSS Branched to a new discussion.
  • GeorgeMAC Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 3, 2009 3:33 PM (in response to elroySF)
    My Time Capsule (500GB), after my wife reported hearing a high pitched noise coming from the device, powered off and will not come back on.

    Apple Inc. doesn't provide Applecare for individually bought TC so I bought another TC (1TB).

    If it wasn't for AppleInsider's note about this problem being pervasive I would have continued to think I had got a lemon.

    Let this not be Apple's Xbox!
    PowerPC G4 Mac Mini, MBP 15", Mac OS X (10.6)
  • tapeguyla Calculating status...
    Currently Being Moderated
    Sep 3, 2009 3:53 PM (in response to elroySF)
    My TC also died last month, out of warranty dead power supply. Had it about 18 months.

    I opened it up to get the hard drive out and put it into a case from Other World Computing. Saved all the data.
    iMac aluminum, Macbook aluminum, iphone 1st gen, Mac OS X (10.5.6)
  • CentreLeft Calculating status...
    Currently Being Moderated
    Sep 3, 2009 4:22 PM (in response to elroySF)
    Similar story - my 1TB Time Capsule gave up the ghost two weeks ago. I removed the drive and plugged it into a NewerTech USB 2.0 Universal Drive Adapter from Amazon to rescue the data. The Time Capsule drive now lives in a Drobo and is working fine. Don't put it straight into a Drobo before getting the data off it though. Very disappointed in the Time Capsule. Everyone knows it runs hot but 14-18 months use for a $500 device is ridiculous.
    Macbook Pro 2.8Ghz 4GB, Mac OS X (10.6)
  • lane3128 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 3, 2009 6:06 PM (in response to elroySF)
    I did too that is why it was on Apple Insider today and the form views doubled since then. I also sent it to engadget, gizmodo, macrumors and arstechnica. So lets hope they put out a story as well.
    iMac, macbook, apple TV, time capsule, iphone, Mac OS X (10.5.8), Purchased Feburary 2008
  • sasaldivar Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 3, 2009 7:00 PM (in response to sasaldivar)
    Just to let everyone know, an updated step-by-step procedure has been posted by Revs per minute (aka La Pastenague)... and I was the one that recommended the Cisco power supply... should arrive shortly so I will post the steps to use it, but like it says in the tutorial, just short the ROF to RTN (GND)...

    http://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modems /TCRepair.pdf?attredirects=0
    iMac 3GHz 24", Mac OS X (10.6), MBP 15" and One DEAD Time Capsule circa Mar 08
  • Remy Leroy Level 2 Level 2 (235 points)
    Currently Being Moderated
    Sep 4, 2009 12:19 AM (in response to elroySF)
    This story reminds me the "sudden death syndrom" of many Airport Express after 18 months of use, due to a small component in the power supply used over its acceptable temperature limit...
    iMac C2D "Aluminium" 20" 2,4GHz / MacBook Pro unibody 2,53 GHZ 15", Mac OS X (10.5.7)
  • Dirk Blink Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 4, 2009 12:30 AM (in response to elroySF)
    I had not picked up on this problem until this morning, but my TC (500; mid-2008) packed up two week ago. Brought it to the Apple reseller, who opened it and said it was the power supply. I had to buy a new TC (1TB), because my business cannot afford to be without backup. Not good though, only 14 months of life out of a pricey piece of equipment.
    MBP 2.53, Mac OS X (10.6)
  • bauewern Calculating status...
    Currently Being Moderated
    Sep 4, 2009 5:35 AM (in response to Dirk Blink)
    Hi there,

    Same problem here. March 2008 Time Capsule (1TB) turned its LED off in the mid of August and did not recover. After ripping it off and putting the HD into the MacPro, I knew, that it was not the HD, it must have been the power supply... Apple told me that the year is over and I just had bad luck. But it seems to me that more people had bad luck these days.

    Cheers,
    Werner
    MacPro (early 2009), Mac OS X (10.6), MacBookPro (late 2007)
  • PhilWe Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 4, 2009 10:20 AM (in response to elroySF)
    My 16 month old Time Capsule 500GB just died one week ago. It's the same issue which have been described in this thread. Seems to be a power supply problem.
    I went to the Apple Store and they told me only that such **** happens. The offered me a Time Capsule 500 GB with only 90 days warranty for CHF 369.- in exchange for the old one. But since the new Time Capsule 1 GB is only CHF 379.- I didn't go with that lously deal.

    Usually Apple stands for quality, but this **** should really not happen!!

    @Steve.. do something! You owe us that!
    MacPro Octo, Mac OS X (10.6)
  • lane3128 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 4, 2009 11:14 AM (in response to elroySF)
    Common guys lets get the word out to all the gadget sites out there send them some emails. Apple won't fix this unless there is a big stink made of it. Oh and I recommend only opening it if you have to have the data now because even if apple decides to extend the warranty for defective units they won't replace it if it's been opened. This just ****** me off I'm out $300 after a year and a half and they just say oh well it happens. Yes it does happen especially when you put **** hardware in it and it bakes all day long.
    iMac, macbook, apple TV, time capsule, iphone, Mac OS X (10.5.8), Purchased Feburary 2008
  • Quintalis Calculating status...
    Currently Being Moderated
    Sep 5, 2009 3:34 AM (in response to elroySF)
    My Time Capsule just died on me too. It was working great running the backups as usual and then I woke up the other day and saw that my iMac had no internet connection. I looked down at my Time Capsule and it had no power at all.

    I took it into the Apple store and he told me it was out of warranty and would cost $419 to fix. I can by a brand new 1TB Time Capsule for $299. What is the problem with this scenario??? And now I find out it is defective hardware? I am quite upset. I just realize that for now on I have to buy Apple Care for every Product I ever get at Apple... kind of frustrating.
    MacBook 2 GHz Intel Core 2 Duo, Mac OS X (10.5.2), (new iMac soon...)
  • macgirl79 Calculating status...
    Currently Being Moderated
    Sep 5, 2009 5:17 AM (in response to Quintalis)
    I also bought my Time Capsule in March 2008 and it just died.

    All things aside, I just really want to get my data off of it! Does anyone have instructions on how to pull the hard drive? Is there a way to get your data? I will never again use an Apple Hard DRive - I'm so disappointed!

    What a waste of money.
    Macbook, Mac OS X (10.5.8)
  • Bobby Gunthorpe Calculating status...
    Currently Being Moderated
    Sep 5, 2009 6:54 AM (in response to elroySF)
    EXACTLY the same problem, right down to the split-second network port blink. I am so annoyed and massively inconvenienced by this - just a month or two out of warranty too; it wasn't like the backup portion of the unit was getting regular heavy use either. Alot of important personal stuff is on there and there is no simple way of getting it fixed! Hope to hear something sensible from Apple on this as I imagine there are fewer emotive subjects than peoples backed-up personal data, especially when the Time Capsule solution was sold so much on reliability. NOT a happy bunny.
    MacBook Pro 17 inch SR 2.6 GHZ, Mac OS X (10.5.1)
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