Previous 1 2 3 Next 30 Replies Latest reply: Aug 31, 2009 6:24 AM by Mean Reltner
Mean Reltner Level 1 (0 points)
My 16gb iPhone 3G S was stolen this evening. I've had the phone for less a month. Before that, I had a 1st generation iPhone. I'm a long term customer of AT&T, but they seem to have little sympathy for my predicament, quoting me a full retail price to replace the phone - something in the neighborhood of $599!

Has anyone had this happen to them? What are my options? I never realized how much I depend on that phone for my link to the world until now. Please help!!! I'm all of a sudden very desperate.

Message was edited by: Mean Reltner

16gb iPhone 3G S - Dell Inspiron 1525 - Windows Vista
  • roaminggnome Level 10 (95,027 points)
    You can try homeowners insurance.

    I have had a phone stolen when I was with Verizon and had to pay full price.

    This is the nature of subsidized pricing.
  • Mean Reltner Level 1 (0 points)
    I don't have homeowners insurance.

    Will neither Apple nor AT&T take pity on a good customer? Do I really have no other option? What about downgrading to a 3G? This is turning into a real nightmare...
  • ChrisJ4203 Level 8 (47,669 points)
    The same thing would happen no matter what kind of phone you had stolen. You would especially see the difference in price if the phone you had was subsidized. That is the nature of the beast, and it has nothing to do with Apple or AT&T. It is the same as if you had your car stolen. If you didn't have insurance on it, the only option is to buy a new car.

    You can downgrade to a 3G, however you would still pay full price for a 3G. The companies have nothing against you, it is just the way business is done.
  • ktmfelow Level 1 (0 points)
    should of got mobile me. you can track your phone via GPS and send it messages and all that. but yea they arent going to give you a break just cause your phone got stolen, they dont care man.
  • Jim VanLeeuwen Level 6 (18,825 points)
    Check with your credit card company to see if they have any purchase coverage.
  • Mean Reltner Level 1 (0 points)
    Purchased it with my debit card, so no such luck there.

    What I'm hearing is that there's no way to replace the iPhone other than paying full retail for a new one. They've basically got me over a barrel...

    Someone out here in Apple Land must have had this happen to them as well and must have been able to get AT&T or Apple to cut them some slack. I just can't believe that there's no mercy to be had. I have heard of people that broke their iPhones through neglect and had Apple replace them at a reduced cost. I can't see how this situation is different...
  • Allan Sampson Level 10 (123,405 points)
    I have heard of people that broke their iPhones through neglect and had Apple replace them at a reduced cost. I can't see how this situation is different...


    Apple offers an out of warranty or not covered under the warranty "repair" price for the iPhone, which pays for an exchange. The existing iPhone that was broken through neglect or by accident is exchanged for another unless there was catastrophic damage, such as the device separating into multiple pieces.

    http://www.apple.com/support/iphone/service/faq/#warranty7

    This situation is different - you have no iPhone to exchange.
  • carl wolf Level 6 (14,625 points)
    "I just can't believe that there's no mercy to be had."

    Neither AT&T nor Apple caused you to have your phone stolen, and you need to take responsibility. You have my sympathy.
  • Mean Reltner Level 1 (0 points)
    LMAO! Thanks for the life lesson, Dad. Most helpful! I mean, accepting personal responsibility for getting robbed? Why didn't I think of that?!
  • nachdenki Level 3 (635 points)
    imagine if they DID replace it.
    it wouldn't take a single day before a person has the great idea to say his phone was stolen even though it wasn't. then he has two phones. maybe he does it again. three phones.

    you see where this is going? if you break or lose stuff you always have to pay for that on your own! that's why I never let my iPhone lie around somewhere without me watching it. I know, it's too late for you, I'm just saying ... if you buy an expensive phone you have to keep your eye on it. If you don't, it's more-or-less your own fault (actually, it's the son of a ---- robbers fault). Even though I sympathize with you a lot, it's just the way it is.

    but maybe you can get a used phone or something from ... an online auction house of your choice. If It's locked to AT&T I think you can still use it

    Message was edited by: nachdenki
  • hexonxonx Level 4 (2,455 points)
    If your debit card has a Visa or Mastercard on it, you may have this protection.
  • Mean Reltner Level 1 (0 points)
    I understand that. However, it's not like I want a free iPhone. I'm 100% willing and able to pay $199 (the price I paid less than a month ago) and enter into yet another 2 year contract with AT&T. However, that seems to be a no-go. They want full retail (funny how they don't tell you that $199 isn't full retail, but rather, some big, one-time favor they're doing you).

    This BS all went down last night after I was exhausted from working all day yesterday. I'm going to call Apple this morning and see if I can't get someone to treat me like a human being instead of a source for padding their bottom line.
  • nachdenki Level 3 (635 points)
    oh ... yeah, I mean, they could do that I guess.
    But if they said they don't I think you have very little chance.
    Good luck!
  • sjharris Level 1 (25 points)
    I beleive it was pretty well advertised that the $199 was the 2 year contract price.

    The same goes for you being able to buy another one for $199. If Apple let us do that I would take 10 at that price.
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