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iPhone 3G S stolen - how can I replace it? help!!!

My 16gb iPhone 3G S was stolen this evening. I've had the phone for less a month. Before that, I had a 1st generation iPhone. I'm a long term customer of AT&T, but they seem to have little sympathy for my predicament, quoting me a full retail price to replace the phone - something in the neighborhood of $599!

Has anyone had this happen to them? What are my options? I never realized how much I depend on that phone for my link to the world until now. Please help!!! I'm all of a sudden very desperate.

Message was edited by: Mean Reltner

16gb iPhone 3G S - Dell Inspiron 1525 - Windows Vista

Posted on Aug 27, 2009 8:08 PM

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30 replies

Aug 27, 2009 8:37 PM in response to Mean Reltner

The same thing would happen no matter what kind of phone you had stolen. You would especially see the difference in price if the phone you had was subsidized. That is the nature of the beast, and it has nothing to do with Apple or AT&T. It is the same as if you had your car stolen. If you didn't have insurance on it, the only option is to buy a new car.

You can downgrade to a 3G, however you would still pay full price for a 3G. The companies have nothing against you, it is just the way business is done.

Aug 28, 2009 2:06 AM in response to Jim VanLeeuwen

Purchased it with my debit card, so no such luck there.

What I'm hearing is that there's no way to replace the iPhone other than paying full retail for a new one. They've basically got me over a barrel...

Someone out here in Apple Land must have had this happen to them as well and must have been able to get AT&T or Apple to cut them some slack. I just can't believe that there's no mercy to be had. I have heard of people that broke their iPhones through neglect and had Apple replace them at a reduced cost. I can't see how this situation is different...

Aug 28, 2009 2:21 AM in response to Mean Reltner

I have heard of people that broke their iPhones through neglect and had Apple replace them at a reduced cost. I can't see how this situation is different...


Apple offers an out of warranty or not covered under the warranty "repair" price for the iPhone, which pays for an exchange. The existing iPhone that was broken through neglect or by accident is exchanged for another unless there was catastrophic damage, such as the device separating into multiple pieces.

http://www.apple.com/support/iphone/service/faq/#warranty7

This situation is different - you have no iPhone to exchange.

Aug 28, 2009 3:26 AM in response to Mean Reltner

imagine if they DID replace it.
it wouldn't take a single day before a person has the great idea to say his phone was stolen even though it wasn't. then he has two phones. maybe he does it again. three phones.

you see where this is going? if you break or lose stuff you always have to pay for that on your own! that's why I never let my iPhone lie around somewhere without me watching it. I know, it's too late for you, I'm just saying ... if you buy an expensive phone you have to keep your eye on it. If you don't, it's more-or-less your own fault (actually, it's the son of a ---- robbers fault). Even though I sympathize with you a lot, it's just the way it is.

but maybe you can get a used phone or something from ... an online auction house of your choice. If It's locked to AT&T I think you can still use it

Message was edited by: nachdenki

Aug 28, 2009 3:39 AM in response to nachdenki

I understand that. However, it's not like I want a free iPhone. I'm 100% willing and able to pay $199 (the price I paid less than a month ago) and enter into yet another 2 year contract with AT&T. However, that seems to be a no-go. They want full retail (funny how they don't tell you that $199 isn't full retail, but rather, some big, one-time favor they're doing you).

This BS all went down last night after I was exhausted from working all day yesterday. I'm going to call Apple this morning and see if I can't get someone to treat me like a human being instead of a source for padding their bottom line.

iPhone 3G S stolen - how can I replace it? help!!!

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